T-Mobile Hermosa Beach

I had to stop by to get a new nano chip ($ 20). The fee is waived if you purchase an accessory. I bought an Otter case for $ 35+. Calvin helped me.
This T-​Mobile is relatively new. It opened in November 2015. I hadn’t realized that it’s been that long already. The guys here are personable and friendly. There’s easy access and parking.

Andrew (manager) was FABULOUS! Very thorough, detailed with lot’s of I phone experience. I went from an very old android galaxy to my first i phone. And both Stephan and Andrew were very, very help, and I will recommend strongly to friends!
Kind Regards,
Lisa K.C.

Andrew was so helpful getting us restarted on our phone plan. He was very efficient and made sure we got the most cost-​effective plan possible. So glad to see this new store in the neighborhood.

Andrew and Stephan are simply AMAZING!!!
I went in last Friday with a iPhone 5s that was sent to me 28 days prior as a replacement for a phone I lost and the replacements speakers did not work. I had paid the $ 170 something deductible through the Jump/​Assurant insurance program. I had purchased the option and been paying on it ever since I first signed up with T-​Mobile almost 2 years ago.
I had called the issurance people and they told me the phone was covered for defects for the first 180 days. However, they transferred me to apple care to make sure it was not a software issue as they ran some tests with me over the phone.
After the Apple test was complete and the results were sent to my email, the issurance people whom I called back told me to go to a T-​Mobile store to have it replaced.
This T-​Mobile store didn’t carry the older iPhone so Stephan called them to see what the next logical step would require. I watched and listed to him get shuffled back and forth and transferred between tech support and new claims for 30 minutes!!!
Andrew at some point also stepped in to see what the confusion was all about. Over the next TWO HOURS the two of them on seperate phones and with different departments whether it was Apple support or T-​Mobile costumer service or the Assurant/​Jump people each trying to give them the run around why it wasn’t in their control to issue me a replacement for the defective phone.
I actual read a book for a good 40 minutes of the time. I just kept thinking if two people who work for the company took 2 hours to make something happen, it would have taken me well over 4 hours with no garauntee that the problem would be resolved.
I enjoyed hearing Andrew explain to the Assurant people that the this was unacceptable! That everything the T-​Mobile company prides itself on is being ignored by this level of inaction by a partnering company. Explaining to them that the only answer he would accept is one in which I left his store with the knowledge and assurance that this problem was resolved.
He went out of his way to print up the return label and provide me with the necessary shipping package. He also gave me a loaner phone from his own store so I wouldn’t be without a phone for the next few days.
My entire issue and grievance was with a third party provider of phone insurance. This T-​Mobile and more importantly the staff didn’t have to be so helpful and especially personal when it came to helping me.
I have never written a Unilocal review before in my life because I honestly have always felt it was not worth my time and energy. I also hesitated to write this one because I don’t want this new location closest to me to be busy.
I don’t know who owns this location but you are gonna kill it once the word gets out. It doesn’t matter how much you’re paying these guys, it’s not enough. LoL
The employees on the floor that act as the face of your business is the reason I go back again and again. Cause let’s be honest, the same phones are sold everywhere.
Once again the best experience of what was also the worst experience that was hands down only made possible by Stephan and Andrew.

Just prior to Christmas (at another T-​Mobile location) I purchased a new Samsung phone as a gift for my 16 year old son, the day after Xmas while trying to set up the phone the SIM card was inserted incorrectly, so it had to be returned! We just happened to be driving by this location yesterday and we were lucky that Tara & Stephan happen to be working! Both of them were wonderful, they greeted us with smiles, asked how we were doing and what they could do to help, the customer service we received was exceptional. They were able to remove the SIM card, and insert another one and get us on our way within 10 minutes! Another reason to stay with T-​Mobile!

Brand new T-​Mobile store in Hermosa Beach with a friendly and knowledgeable staff. Tons of great deals on the latest greatest devices and accessories. Come in today!!!

I visited this store to find a new phone after my Verizon contract ended. I’m not the most smartphone savvy person, as I mainly use my phone for business, but Richard and Andrew very helpfully outlined the differences between the many smartphone models available. I ended up walking out with an iphone 6s+ and a phone case 30 minutes after walking in.
So far, T-​Mobile has been keeping its end of the bargain — I’ve had reception comparable to Verizon’s, and LTE is blazing fast. Moreover, I get 10 gigs of data for an additional $ 30 per month, compared to the 2 gigs Verizon gave me. The only thing I’m disappointed about is that I didn’t switch over to T-​Mobile sooner.
Overall — fast service, courteous and knowledgeable staff, and convenient location.

I went into the store looking to learn more about T-Mobile’s services as a current Verizon Wireless customer. Richard was very helpful in explaining T-Mobile’s services and what they offer to their customers, carefully outlining differences between T-​Mobile and other mobile carriers.
I left the store with a case for my iPhone 6s and will be returning soon to switch over to T-​Mobile. The store is well-​kept in a convenient location, and the customer service was informative and friendly.