All Appliance Pro

Horrible service!!! We called them to come in and fix our water problem. After they completed the diagnosis, they told us that it was not fixable. We accepted that but after they left, we noticed in the kitchen that it was flooding. We called them immediately to take care of it and declined it. They still charged us for the diagnosis despite causing further damage. I called them for a refund and they were rude. They don’t know how to treat their customers right!

My Technician was Ravi– he was awesome! He made sure I understood what was wrong with my freezer, explained the parts and made my freezer/​icemaker work again. Ravi was patient with all of my questions and even showed me things I could do to keep my fridge running more efficiently. I was able to get same day within a few hours service. I am not an easily pleased customer– but feel the great service deserved recognition.

The worst– talk about switch and bait. so they tell you that you get a $ 55 credit and then they jack up the price by EXACTLY 55 dollars.
I just had a repair man here– I have had the same problem in the past so I know how much it is to repair. He quoted me exactly 55 more than other quotes. He seemed appalled when I told him no thanks. Paid the service fee and would rather pay someone else. Also– if you call a number of these repair shops you get the same person. Scam if ever there was one!!!

Please be careful with using this company. I called this business to look at my applicance and they sent a technician the same day. I was really impressed until the tech looked at the appliance for 2 minutes (maybe less) and gave a $ 300 dollar diagnoses. I understand some people are good at what they do, and some can easily figure out the problem (s) because they are familiar or recognize the symptoms.
However, I thought something was funny when the guy wasn’t able to clearly explain how he knew what the problem was. Only thing he said was he seen the problem in other unites in my building. That didn’t give me the warm and fuzzy! In addition, the tech said I owed him $ 50 dollars for looking at the appliance for 2 minutes.
So I called another company and to no surprise they told me the problem was something else.
Please be cautious using them!

Stay away from these guys… seriously spend the extra money if needed. Worst customer service /​company I have ever worked with. Basically paid them to go away.

I called these folks on 9÷3÷14, Wednesday, late in the day. They promised to have someone come to evaluate my broken wall oven the next day between 12 – 3. The technician arrived at 2 and left about 45 minutes later with a $ 200 deposit for the work to be completed, and promised to either call or return Friday or Saturday. Up to that point I thought all was going well.
Friday came and went, no call. By 10 am Saturday I called and was told they would call the technician to see where things were and would call back. At 11 am I called again, same response. At 2:30, yes I did, I called yet again. Guess what they said? Same thing. At 4 pm I called once more and told them I was highly annoyed at not having an answer and expected them to at least let me know what was going on. This time I was put on hold for about 4 minutes while they called the tech, then I was told that the tech has to get a part from the warehouse and would let me know when he would return.
It’s now Monday late afternoon and still no courtesy call to give a status report. So I made another call and this time was told that the tech would be coming back tomorrow (today) between 12 – 3. I was gracious and told them I welcomed their return and the repair being done. It is now 3 pm and no show, no phone call.
Let me add, that not having my oven working is not so much of a horror as the fact that my kitchen table is sitting in front of the wall cabinet where the oven fits in, with the oven on the table. I cannot access my pull out pantry where much of our food is stored, access the drawers below the oven where cookware is stored, and the kitchen space is immensely limited by having the table in the center. When the tech asked if I would mind just leaving the oven on the table, I obliged and said that if only for a day or 2 we could live with that. It’s now 6 days.
What frustrates me the most is the lack of courtesy in not keeping me abreast of what to expect. So I’ve just called again, was put on hold while they called the tech, and am told that their call went to voice mail. But, as soon as they hear back from the tech, they will call me. Wow. I won’t hold my breadth.
Here’s my last thought. I’m in a self-​employed small business and have been for 30 years. If I treated just one client this way, the word would travel fast and there would be no future work. We wouldn’t be able to pay our small staff, or our own bills; or worse, be able to sleep at night. These folks haven’t learned that. I wouldn’t give them any stars, but a minimum of 1 is required.

Do NOT waste your time or money with this establishment!
Long-​story-​short: I needed a new oven control board. The technician seemed unsure of himself but I paid it no mind. He took everything apart but didn’t put it all back together. On top of that, he damaged the face panel as well. When I called his supervisor he promptly blamed the whole thing on me and refused to send anyone to confirm the damage. This was my first ever Better Business Bureau complaint, and I’m 40!

I have to give these guys 5 stars.
I called them on a Saturday morning at 9:00 AM because my refrigerator stopped cooling. Someone was at my door about three hours later.
The repair was completed in less than one hour.
The service tech, «Lucky «was polite, and prepared he had all parts needed with him.
I also thought the price was reasonable.
Thank you AllAppliance Pro.