Bank of America

Not a very diverse staff and def has racist managers. This place always has long lines and the staff is not friendly. The Indian/​Middle Eastern managers are racist and will take any Indian/​Middle Eastern customer with a problem before they help an American with a problem even if the American is supposed to be the next one helped. Unless you are using the ATM, def skip this branch.

Worst BofAmerica… EVER.
It’s one thing to be understaffed… it’s another to constantly have a huge line while other staff members wander around or walk out right at their lunch break… regardless of the long line.
All banks have scaled back on staff but this one is beyond ridiculous… always.

Hmm given that this branch has a 2 star rating I am apparently not alone.
I have had some good experiences with B of A but NOT at this branch. If the branch were sponsored by a prefix it would be the prefix «UN» as in– unhelpful, uncaring, unresponsive, unyielding, and unworthy of your business.
I can not believe how rude and unhelpful the two people i spoke with were. I will NEVER go back to this branch. Bank of America and other companies might want to try to understand the power of social media and the power it has when a customer is treated like garbage. We are no longer helpless.

In this day and age, when you want to deposit cash into a bank, you would think that they would bend over backwards to get you in, right? Not here.
I walked in and there was a line in the bank that had about five people ahead of me. There were two tellers at the front that filled the five total spots that they had. Not a bad ratio overall… until the two people at the counter cause trouble.
Then come the greeters. There were actually two ladies who were loan officers that came out to greet us and «thank» us for our patience. Ok — while I appreciate the gesture, I’m quite sure the look on my face said, «ok lady, can you get your ass behind the counter so I’m not standing here listening to your halfhearted attempts to remind us that this is taking way too damn long?!»
So then she did go behind the counter. She must have gotten the hint.
I do have to admit, the branch is not reminiscent of the banks I used to go to. It seemed very cozy to a certain extent — almost like you were in the den of your house. I guess the age of credit and prosperity that it brought allowed BoA to take out their own HELOCs on their facilities — let’s just see if they can sustain it and pay it back.

Okay in-​house customer service, second worst phone customer service I’ve ever encountered, impossible to talk to a real person off-​hours (maybe I’m just spoiled by Chase). Only one ATM available outside. Drive-​up hours extend til 7 on weekdays, end at closing on Saturday.