Gold’s Gym

I decided to try out Gold’s using their 3 day VIP pass and I’m glad I did since I work 2 minutes down the street.
The gym is LEGIT if you’re serious about lifting. They have bumper plates, round plates, platforms, any machine your heart desires.
I think this is because its a Franchise and not apart of corporate.
A plus is that they’re 24 hours.
Atmosphere is quiet which is the weird part. Could be because I went during lunch and on a Friday afternoon before Memorial day, but I felt like I couldn’t make any noise or drop the bar if I needed too. I’m a grunter — helps me lift heavier lol
I’d go here again if I didn’t already have a membership elsewhere.

Decent place have been coming for a few years now. The 24 hours is very convenient.

I have been going to this gym for 3 years. I have had memberships to sport and health, lifetime, xsport, and LA Fitness along with Golds. Nothing compares to Clocktower Golds. The members are family, the front desk and sales people take the time to know you by name and are always ready to help. When I signed up I got a trainer for a year. Best choice I made. The training is super affordable compared to other gyms and I truly learned how to lift and workout! The training department is awesome. Currently I take small group training with Carlos 4x a week. Wow, such a positive experience, the people in the class are at all different fitness levels, ages and we all have a blast getting our butts kicked :) we all encourage each other and I can’t say enough good things about it! The gym was recently renovated so not only does it have the best weights area in northern va… it also has all these fun/​cool additions! Great yoga studio, cardio cinema, really nice group fitness room with a stage for the instructor, and two turf floors for flipping tires, sleds, ropes, box jumps… I highly recommend checking out this gym if you are a fitness enthusiast or if your looking to make a healthy lifestyle change :)

Rocco, the manager got back to me and canceled my membership. I appreciate that. But I also want him to step up and make sure no one’s misinformed. Thanks again.

Literally the biggest scam of my life. Signed up for a one year contract. $ 40 a month. I never used it but I decided to NOT be an asshole and break my contract. I just waited for the time to be up. My contract expired over a year ago and yet I just had to pay over $ 200 to a COLLECTION AGENCY threatening my CREDIT SCORE because I didn’t cancel my one year contract for a service I never used. My one year contract was over and yet they still wanted me to continue paying. This place is an absolute scam and it has the look and feel of a junk yard. Horrible place. I will discourage EVERYONE in the Clocktower area from using Gold’s Gym.

I visited this gym on ¹²⁄₂₉ and used the contact us link on the website as my normal Gold’s Gym instructed me to with no response, so I am posting the e-​mail I sent as written (without attachments) to that link here because I am still appalled at the way I was treated. Actually, I think I am more annoyed that I spent $ 11 on tolls for nothing, than the fact that the person at the counter couldn’t even be bothered to help me… but I can’t decide.
_​_​_​_​_​_​_​_​_​_​_​_​_​
I live in DC and came to visit your gym tonight as I randomly do because you guys have the best «Lady Gold’s» area I have found and was told I had to leave.
I walked in a scanned my key card as I always do and the computer said «access denied.» I said huh? And the man behind the counter looked at my keys and said I was not allowed to use the Herndon gym.
I told him my membership was for any gym and before I could get out the I pay almost $ 60 a month for such access he told me I could go to Chantilly, Ashburn and a few others.
I again tried to explain by saying I had never had an issue before and he man said the others must not have been paying attention and I needed to leave.
I was beyond stunned. I have NEVER been treated with such disregard and disrespect and so highly embarrassed by a Gold’s employee! And I’m an obese chick!
He couldn’t even be bothered to look up from the book he was writing names and information in to speak to me as a human until he told me to leave.
So I drove from Herndon to the gym I signed up at, Merrifield (falls church) and they confirmed I am in fact permitted to go to ANY location I would like to.
I don’t know what the man’s issue was that he could not assist me as a proper customer service person would, but to disrespect and embarrass a paying customer as he did, and in front of others (employees and customers) was absolutely disgusting and frankly I deserve an apology.
For clarification of my membership, my contract is attached where it shows not only my plan, but that I am paying $ 27.99 bi weekly for access to the Herndon location.
Also attached is the Gold’s gym list of locations that my membership plan covers which you will clearly see Herndon clock tower listed in the right hand column.
The man who couldn’t be bothered to help me was short, had a beard that was graying and dark hair.
There was a blonde lady there, who was evidentially an employee as she went from standing next to me to go around and used the computer while I was being told to leave. There was also a third employee that I didn’t notice well enough to describe.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
2÷4÷2016 Update: I emailed again on 2÷1÷2016, as suggested in the comment by Rocoo from Gold’s with NO response. I will not bother calling a gym who can’t even take a moment to respond to an email.

My home gym is in Oklahoma and I am traveling on business in the area and this gym is not a corporate location. This is usually not a problem; however, those who were running the front desk did not know that corporate members get 14 days per year per franchise to work out. The main front desk employee wanted me to pay $ 10 as a «reduced» fee to work out, then when I was telling her that’s not how it works she said well that’s what we do here. Color me shocked. I’m in several different locations every week due to my travel schedule and I have never had the issue I did at this location. She eventually got me a travel pass but they made me leave my ID at the desk while I worked out which I have never had to do. The gym was nice, clean, and the classes were good which is why I gave them three stars. I think it would be a good idea to review with the staff how to treat guests from corporate locations and what their benefits are when visiting franchised locations.

Big improvement since the renovation! The hours are so convenient& the staff is super friendly. I signed up with Jose in sales who was patient with my sister and I and helped us choose the best plans with the different membership options. He wasn’t pushy at all. He thoroughly went through the classes and facility with us & overall I am very satisfied and thankful!

This gym has gone out of their way to improve customer service and their facility. The remodel has been really nice and the membership fees have not gone up. Staff have been so welcoming and friendly lately and it’s a pleasure.
The class instructors are motivating, tough and fun. I particularly enjoy Suzanne and Anna for Body Pump and Hip Hop Cardio.
I love the location, price and all the recent improvements. Keep it up, Gold Gym!

(Since writing this review, the top manager changed the music.)
Good gym overall. But I have never been to one that insists upon playing the loudest, most obnoxious, bass-​heavy pop/​dance music at top volume ²⁴⁄₇. What’s worse is that — not only is the music awful — but they play a set list over and over and over again that consists of maybe seven songs. That’s right. If you’re there for more than 45 minutes, you’ll hear the same songs all over again. Hey Gold’s: There’s a reason why most of your customers have headphones on. (Unfortunately, even with headphones, you can’t offset the music because they insist upon playing it so loud.)
When asked, most staffers say they hate the music but they can’t do anything about it because it comes from corporate. (I can believe that the content probably comes from corporate, but I’m sure the Herndon location has some say over the volume.) Anyway, good luck on attempting to provide some feedback to corporate on this … The «contact us” link only provides a snail mail address. And the recipient is the director of digital marketing! What a joke. I guess the director of digital marketing hasn’t heard of email …

Haven’t been there, but I can tell you from my phone conversation (about an unrelated issue) that their customer service is top-​notch. I had a good chat with the manager Rocko who was totally awesome and fun to talk to. Keep up the good work!

A lot of the pictures on here are super outdated. Everything is fixed and upgraded. Theres a new basketball court they JUST finished.
The trainers and employees are nice and are willing to help you. Theres a lot of machines and I never feel crowded. Then again I never go past 11am.
The only thing that might be bothersome, is its not the cleanest gym in the world. But its usually from people not cleaning the machine after. They vacuum every day and clean the machines every week. They have a kid center also.
I recommend it to people, and they do have military discounts! It’s 40 bucks a month with no down payment (thats what i got anyways). Overall, good gym, good classes and nice customer service.

Full price for half a gym.
There has been a year long never ending construction project. Well they have succeeded in shutting down half the gym.
Shutting down the locker rooms and making noise a giant mess and causing it to stink but have not yet managed to build or improve anything.
As for the clientale all stupid grunting meat heads. Sure there is a woman’s room full of broken old equipment. Thanks for that.

Upgrading my review after a few months because of my experience with the staff. They are helpful and accommodating especially the girls at the front desk and management who go out of their way to help you out with any account issues or just hooking you up with a water bottle when you forget your wallet! Really makes a difference, thanks guys! Looking forward to the renovation results!

I am writing this review mainly about the personal training division of herndon golds gym.
The gym itself is great, very clean and full of so many cardio and weightlifting machines for your use. I also appreciate the stretching rooms and the private women’s workout area.
When I first started with the personal training division, I was very excited and treated with great care. Jamie, the head of the personal training division, selected Deidre to work out with me.
She helped me with my shoulder injury recovery, and with training during the process of fertility treatments. The next six months working with Deidre was excellent and I very much enjoyed training and my results.
However, in July, Deidre left, and I didn’t have a trainer. No one assigned me to a trainer and I put my account on hold. Golds gym kept charging me even though I had put my account on hold. I placed a complaint with Jamie, who did not address my concerns and did not refund me my money.
Finally, I realized I may never see my money back, so I should start meeting with a new trainer. I asked twice to be assigned to a new trainer, to no avail. Finally, when I asked a third time to be assigned to personal training, a random trainer came up to me asked «You want a trainer?», asked what time I was free to meet to train, said «your new trainer is Brian» and left the office.
Brian was great trainer but soon I found that I would not be able to train anymore and have to go back into physical therapy. I asked Jamie to be released from my contract. He rarely contacted me, would make me contact him several times before he responded, and I would continue to be charged even though I had again put my account on hold. At his request I sent a doctors note so I could end my contract. He was supposed to send it to the finance office so that they could end my contract. Three weeks later I found that they had never received my letter. I had to send it directly to them because as usual Jamie had dropped the ball.
I am sorry to leave as I really enjoyed the beautiful gym. However, working with the personal training division has completely turned me off from Herndon golds gym and I cannot imagine ever going back. Unless I just want to give my money away.
I finally got the contract to end, but I can’t recommend this gym because of the lack of professional courtesy and care in the personal training department.

Highway robbers! Just cancelled my month to month because I’ve been done with the contract for 2 and half years already… but suddenly they are telling me that they are charging me an ENHANCE FEE on January while I’m no longer under contract and plus cancelled my month to month! What the hell!?? How am I responsible to something I no longer use?

So I really don’t like going to the gym – but I quickly learned this is a common «northern» activity. My husband also wanted me to start working out with him and acquire a membership — so Gold’s Gym in Herndon was my first! Personally, I’d rather not pay a monthly fee to be a member of a gym but gotta keep the hubby happy! Once I started going to the gym with my husband, I actually started to enjoy working out, I started to feel better, look better, and have more energy. I really like this gym– I think I like how perfect the size is of the gyme (not to big and not to small) and the fact that I know where to find everything. There is a ladies workout room for women who don’t feel comfortable working out around everyone. They have a great class scheduled if you are not sure how to work out and/​or you don’t want to hire a trainer. I took the 12pm weekday classes for a few months and lost some weight and got into great shape for my beach trips! The class teachers are great and they help motivate everyone during the 45 minute sessions. As with every gym there are guys in there just flexing their muscles or just standing around and girls trying to be cute – but that’s unavoidable. Lastly, for an additional fee you can pay to bring your kids and put them in the kids club while you have a workout. Out of the other Gold’s Gyms in the area, this one has become my favorite. I love it and will continue to drive here when I can to get my workout in.

biggest bunch of bullies I’ve ever met. My one year membership is over and they won’t cancel it. Keep giving the run around. Apparently there’s only one person that can do it but he is never there. I stopped going there months ago after I was offered steroids (twice) by an employee in the bathroom.
You have been warned… Stay away.

Been going here for about a year. It’s open ²⁴⁄₇ and convenient. Walk to many restaurants, a grocery store, pharmacy and convenience stores — so you can pick up dinner on your way home.
The 24 hours is a big deal since this place gets super packed on weekday afternoons. We switched to going in the morning and it’s much better. Never have to wait for machines or weights then. They could really use more squat racks, racks in general and more space between all of the equipment.
Take advantage of the classes. The yoga classes are great and they have a variety of instructors teaching at different levels on different days.
It’s nice that they they have battle ropes, tires for flipping and a heavy/​speed bag combo upstairs by the basketball court.
Main things missing are a pool and sauna.
Renovations are happening soon, so I’ll be curious to see what changes beyond adding a new cardio cinema.
The staff is super friendly and most gym-​goers have good etiquette.

A three star rating with a rant.
I visited this location on travel and was attempting to figure out how my Texas membership would work in VA/​DC. I had the chance to speak with a few people at the front desk.
Short guy with black hair at the front desk — 2* — you don’t know my fucking situation, so don’t be short (pun intended) with me. Don’t tell me that working out M-​F is enough for me… you’re at a gym for crying out loud! A visitors pass did not sound ideal because I plan to travel often. Don’t tell me to google to find the corporate locations because that’s not even possible! Don’t start a sentence with «Like I said before» — I heard you the first time, but you keep assuming my situation is simple… like you are.
Blond girl with 2 cm eyelashes — 4* — you’re very nice, and you didn’t have to apologize for the short guy
Assistant GM — 4* — you were helpful even though you didn’t know that I could go to corporate gyms on an unlimited basis with my membership.
Long story short, my Ruby level Gold’s Gym membership from TX works at all corporate locations. Screw franchises, they require a visitor pass that works only 15 times in a calendar year. Assume most Gold’s Gym people know very little about the policies at other gyms. You have to talk to someone high up in the food chain to get any reliable response.