Michael Andrews Salon

So sad to give out a 1-​star review BUT I don’t give these lightly. My 16-​year old daughter made an appointment to have her hair relaxed and cut. On the day of the appointment, I drove her to this salon. Her appointment was to be first thing when they opened. We were there about 10 minutes before their opening hours but the place was dark. Still, I told my daughter to wait it out and that surely someone would open the doors soon. I then drove off to run errands while she waited outside. About 35 minutes later my daughter texts me asking me to come by and pick her up. When I asked why so soon she said that she was still stuck waiting outside! WOW. No one ever showed up. No one called us to cancel or reschedule. I got there and yeah, the place was totally in the dark. I got my girl and was really disappointed because my daughter had a special event to attend and there aren’t many salons in our area that do relaxers. This was an immense, total let down experience. We never received any apology or follow up call, ever.

I scheduled an appointment with Michael for a relaxer. I was leaving the state for a funeral in NYC and asked the (male) receptionist for an early appointment, preferably the first since I had to leave by a certain time, the only other time I had been to the salon I had to wait 45 minutes before I was seen-​more on that in a minute). The morning of my scheduled appointment, I arrived early to a darkened salon, knowing I was early I waited the 15 minutes for it to open, and waited and waited, a half hour after the salon was scheduled to open! I called the phone and got an answering machine which also stated that the salon was to open by a certain time. I left a message, furious, because I had to be somewhere, and asked that someone call me back, no one ever called, I never got so much as an apology. My appointment by the way was with the owner!
The first time I went, I waited 45 minutes before being seen. I found the atmosphere unprofessional, lots of gossip, and for a salon that supposedly didn’t allow children, there were lots running around-​one of which belonged to a stylist. The shampoo rum wreaked of chemicals and I didn’t think it was exceptionally clean. It’s a shame, as much money as we black women spend on our hair, we don’t get the good service we deserve!

So… it didn’t go well at this salon… especially after the end result. All I needed was a touchup for my relaxer. First I saw on the website that it was $ 90 but then when I was checking out they charged me $ 130…so with tip it was about $ 160. I was not happy with that… then that night when I was pulling my hair up I found a good bit of relaxer still in my hair at the nape of my neck. So I had to wash my hair (after 4 washes it was still crusty back there). I could tell it was burnt. I went to Red Door the next week to get a haircut and my stylist there found burns all over my head, where other bits had been left in. She did a conditioning treatment on my hair but it still felt like hay for weeks and my scalp was SO itchy… I could actually find scabs on it and pull them off. My hair has always been soft;even when I was doing relaxers at home… I was tempted to call and ask for a refund… I just can’t believe all the burns on my scalp. I’ve never had that happen before.