Soules Lana, DDS

My family & I have been using Dr. Soules for over 6 years. She and her staff are very friendly, professional & the office is immaculate/​clean, I HATE going to the dentist but the staff their has a very «light touch». None of the pain, digging into the gums, etc.
I always recommend Dr Soules when someone is looking for a dentist.

I have been going to Dr Soules since 2001. I had left for NYC then returned, and was thrilled to be in Dr. Soules’ care again. Her office is really clean and professional, her staff is very attentive, and I have not ever had any issues with any of the (rather numerous) work that Dr. Soules has performed on me through the past 10+ years: (complex crowns, bridges, and the generic cavities.) I have also always been happy with the preventative cleanings I have gotten. Dr Soules has a no nonsense approach to your dental care, she will not recommend unnecessary work, and she is very good about indicating to you as a patient what signs to look out for, and how to get in touch with her after hours, if for example you have some random tooth pain. She has a high tech office, including a crown — making 3D printer right in her office — you can see your dental caps being made — how cool and how useful! No wasting time with sending out for permanent crowns to be made, she does it while you wait during your initial visit. Dr Soules also have a super light hand, and that is critical when you have someone with a drill scraping off layers of tooth, near your tooth nerve! Some people here have mentioned her cancellation policy — I don’t see that as a problem. I have (nicely) challenged the office on one occasion, when I felt I had not gotten the full 24 hours heads up on an upcoming appointment — which I therefore missed– (this was BEFORE Dr Soules switched to an electronic reminder system, which is SO much better.) I was highly satisfied with Dr Soules’ professional response in regards to my inquiry. I would imagine that running a small office is NOT easy, and Dr. Soules and her staff make it very easy for me as a patient, and are accommodating, each and every time. I was thrilled to experience a ‘white glove’ approach to how they make sure your insurance company covers the work that is needed, including the professional way that their receptionist personally followed up with me a few days later to close the loop on coverage. (I do make a point of respecting their time as well, complete with multiple heads up IF I am going to be late for my appointment.) I highly recommend Dr Soules, and if you are on the fence about joining her as a customer.

I’m very disappointed with this dentist. We were looking for a new dentist and saw stellar google reviews so scheduled an appointment for my wife to go. I should have checked Unilocal first before doing this as the Unilocal reviews were a complete opposite of google (making me think the reviews are fake on google) My wife ended up going there to have cavity removed and filled. After a week of going here, my wife was experienced lots of pain that she couldn’t even talk. I had to find another dentist in an emergency for her to go immediately. Luckily we found a dentist that was available and remained open after closing so they could see her and fix the issue. They discovered that my wife needed a root canal done and the filling that Dr. Lana performed was done very poorly. She didn’t even remove the cavity completely, put in a filling that placed pressure on the nerve causing an infection. The other dentist was shocked at the lousy work performed by Dr. Lana. I’m very unhappy that my wife had to go through this experience and suffered for the last few days because Dr. Lana was unable to diagnose the situation properly. I would not recommend this dentist at all. I saw the x-​rays of the tooth and it was more than obvious that a root canal was needed (and i’m not even a dentist). It is more of just a money game here. Lots of charges which I wouldn’t mind if they had done a proper job. Try elsewhere, this lady shouldn’t be a dentist :(It’s no wonder that people cancel there all the time (as i was told by the receptionist).

My family and I have been going to Dr. Soules for over 8 years now and I have nothing but positive things to say. The staff is professional and courteous and I always feel comfortable while getting my teeth cleaned. Even while getting a root canal/​crown, Dr. Soules does excellent work and explains everything before it happens to calm my nerves. She is so knowledgeable, I highly recommend Dr. Soules if you’re looking for a dentist in the Northern Virginia area.

The staff has poor customer service. Last time I talked to Heather and she hung up on me after I asked her to cancel my appointment. I’m willing to pay however much just to get the best service, but after that encounter… they just lost a customer.

This place is so busy i feel like im being processed in a factory line. I hardly ever see the actual dentist, and I just feel like a cash cow when i come in here. I swear she just tries to charge me as much as possible. I have been sold unnecessary add ons like fluoride for $ 22, which i was told by another dentist that i didnt need. Then Dr. Souls refused to take a return claiming that since she thought i needed it she wouldnt take it back. Also after getting a 2^nd opinion and x-​ray, i found out my crown was molded wrong and there is a hole in it that will cause me to replace it sooner than later. She tried to put a crown on so many of my teeth and it is unnessassary and somehow when i see her i have more cavities that i NEED to fill then when i go to other dentists. She is just trying to take all of your money!!! Dont go here if you dont earn a million dollar salary like im sure she does!

Let me first begin by saying that I LOVE this dentist — I have very sensitive teeth and the technicians there are so careful not to cause me too much pain which I very much appreciate. I docked them some stars because of their cancellation policy. On their website, it states that if an appointment is cancelled with less than 24 hours notice, a fee of $ 75 MAY be applied. Got it, no problems there. Unfortunately for me, I wake up the morning of my appointment (a Monday) with an incredible migraine. Rather than drag myself to the dentist when I was already in some major pain, I gave them a call as soon as they opened to try and reschedule for later in the week. I was told under no uncertain terms that I would be charged this fee — irregardless of the fact a migraine doesn’t come with 24 hours notice AND the fact that they were closed the 48 hours prior to my appointment… making the 24 hours notice thing a little difficult. Migraines wake me up in my sleep. Would they have preferred I call the emergency number at 3am that morning when the migraine woke me to tell them I couldn’t be there? I’m just not sure the common sense was there. I tried to get myself out of bed to get to the appointment and failed miserably when I walked out into the sun and could hardly see. I called and said I wouldn’t be able to make it. Guess that $ 75 charge is headed my way.
Excellent dentist, but I wish the staff had used better judgement in charging me a cancellation fee in light of the circumstances.

Dr. Soules gets an A++ as far as dentists are concerned. I’ve been going to her for about 8 – 9 years or so. Maybe longer. The office has a nice staff, the service is speedy, and Dr. Soules herself does a great job. Big like!

Dr. Soules is great! My daughter and I have been going to her for about 7 years, and I have no complaints. My daughter is special needs, and Dr. Soules has been wonderful with her; she calms her fears and makes her feel safe.
The office is very efficiently run; they are always on time… we’ve never had to wait.
I’ve had Dr. Soules fill cavities and do a crown for a fractured tooth, and she has always done an outstanding job.
In addition, everyone in the office is very nice and definitely child-​friendly. We tried a couple of dentists before finding Dr. Soules, but we are sticking with her for as long as we live in the area! Highly recommended!

Excellent dentist I have been going to for over 4 years. My only gripe is that they do not have weekend hours although they do have extended hours on some weekdays.
If I still lived in Herndon or worked anywhere near there, I would continue to see her for my 6-​month checkups. Unfortunately, now I have to find another place.