Wiygul Automotive Clinic

I called to get a quote on tires over the phone. The guy did not want to order me the tires I wanted. I repeatedly said I wanted a specific brand/​model, summer tires; he kept pushing a different brand, all seasons. Listen to your customers. Maybe he was just trying to man-​talk a woman, or maybe he really thinks a Miata should run on all seasons. Either way, I don’t trust him.

I get my alignment done here and I love the friends that are always very friendly and very knowledgeable of cars and know how to take care of customers. Very fast and great quality work. I have been going here for years. Make sure you give they a call.

My recent visit matches Jay Z review on 3÷31÷2016. The Employee David said my engine was leaking oil and needed a gasket immediately. Over $ 700 dollars. There were other repairs/​services needed immediately as well. After just getting an oil change they said I needed over $ 2000 dollars in various repairs! Cars been running fine and there was noway I was going to give it a go ahead.
Two days later I took it for a second opinion and there was not an oil leak and the gasket was fine. The other repairs I supposedly needed were also unnecessary. Although they did confirm to get the power steering flushed but wasn’t to bad for $ 75 bucks.
Extremely shady but I guess they need to pay for their additional bays they built on.
Just wish they could do it with an honest strategy which would help them retain customers and the customers trust. I just can’t go there again after the blatant lies.
I feel bad for people that do not get a second opinion on anything they say. They might be good to tires but I would not get anything fixed there again.

I was referred to Wiygul after receiving terrible service at another shop and an outrageous quote for an exhaust repair, I can’t thank my friend enough for the referral. These guys were so great and spoke to me like a person and not just a payment. I know a bit about cars for being a female and a lot of places look down on women and think the only thing we know is how to turn it on. Not these gentlemen. They took my word and treated me with respect by asking questions and really looking into what needed repaired. I am on a tight budget but these men were able to beat my previous quote. Unbelievable! I will now be referring these guys to everyone, even if you don’t own a car (they are that awesome).

I have took my Honda Accord 07 yesterday 3÷30÷16 for a standard oil change. I received a call from David stating I need a left tie rod replace, and leaking oil. When I arrived to pick up my vehicle I ask where is the leak located, he said, «I shouldn’t worry about the leak, should worry about the tie rod and it about to break any second now». I decline the service. I took my vehicle to 2 different automotive service for a full service check and to get a second and third opinion, so apparently I don’t need a tie rod replace at all. Also, I was not leaking oil. This place is a scheme. I have all the documents to show for. Thanks.

I was referred to Wiygul by my then-​roommate, and I couldn’t be happier. I’ve been going there for maintenance, repairs and inspections for about 5 years now. They are knowledgeable and respectful, and I didn’t get any of the talking down to nonsense that I tend to get as a female in an auto shop.
They’ve never tried to upsell me on anything, and are very clear in what they are doing and why. The prices are slightly higher than I was used to, but I moved from another state altogether. They offer a shuttle if you need to leave your car there and are going nearby, just make sure you plan for several hours, because it’s very popular and can’t be relied on for a specific time of pickup. Definitely recommended!

Awesome customer service with a great staff. I came in for a oil change and automatically was taken care of, as I sat in the waiting area the manager came offered me the complimentary treats and water and let me know that I could change the channel to whatever I wanted on t.v. Will keep an update on how my car turns out after this.

Once again, Wiygul saves the day! My headlight jiggled out of position so the light went out. I opened my hood (even though I know jack about how to fix stuff) next thing I know I am down to one headlight and have a hood that I cannot get to close all the way. I brought my car in (close to closing). They offered to take a quick look for me, which was so so appreciated. The guys had everything fixed within one minute and did not charge me anything.
I cannot stress how much I love the staff at Wiygul. I will never take a vehicle anywhere else!

We recently moved to the area and needed oil changes as well as safety and emissions inspections, per Virginia law for obtaining titles and registration. After using the Honda dealership (in Sterling) for one of our cars and their emissions inspection machine not working (which they didn’t tell me until after the car was done), we took both cars to Wiygul.
I took in our second car in the early morning, and it was completed by mid-​day. When I called to check on the car, I asked if I could bring our first car that still needed an emissions inspection. I don’t think they were too happy about the request because they were already so busy, but they said they could get it done by the end of the day. And they did. I’m extremely grateful — that saved us another trip somewhere else.
Additionally, when I mentioned we had just moved to Virginia, one of the gentlemen printed off a letter with information regarding car registration in the state — very kind, indeed!
My only complaint, and the reason they don’t receive 5 stars from me, is that I had to call to check on the car. Perhaps that’s just how they do business here? But I’m used to getting a call saying the car is done and I can come pick it up.
All in all, they were great — and within walking distance for us, which makes them perfect.

I would give this business zero stars if it was an option.
I haven’t been a customer in a few years due to a negative experience but I seem to remain on their email mailing list.
I received an email yesterday from Wiygul asking for help on Unilocal.Well… they asked for my opinion & that is what they shall receive via this review.
So…I took my car to Wiygul around late spring/​early summer of 2013 to have my AC checked out because it wasn’t blowing cold air. I usually take my car to Car Connection but I had a coupon for AC service at Wiygul & it was closer to where I lived so I figured I would check them out.
Wiygul told me the blend door & vent door & actuator needed to be replaced. Basically, he said that 3 parts needed to be replaced & it would be over $ 700.
I got a weird feeling when the guy told me that over the phone. I don’t know why… but…the tone of his voice just sounded suspicious. I just had a gut feeling that he was lying to me.
Now…I’m a woman so when I get a weird feeling when dealing with mechanics… I listen to my gut & I go get a second opinion.
So…I called my mechanic & told him what Wiygul had told me. He told me to call them back & tell them not to do the work because that didn’t sound right & to bring my car to him.
So…I went & picked up my car & took it to Car Connection. The mechanic at Car Connection took a look at my car & realized that the AC thermostat (it’s a digital one where you select the exact temperature) just needed to be reset.
He reset it for free, showed me how to easily reset it in the event that it happened again & sent me on my way… with super cold air blowing out of my vents & no $ missing from my wallet.
He said the thermostat may break in the near future & if that happened it would need to be replaced. The car was totaled in an accident so I only had it another year or year and a half but guess what… I never had another issue with the AC system again.
Now…I thought perhaps this was a one time situation of a Wiygul employee trying to take advantage of a female who doesn’t know jack about car repairs.
Well…turns out I have a female friend who was recently ripped off by Wiygul.
There are also multiple reviews over the last 2 years written by other females who have also been ripped off & told they needed to pay a bunch of $ for repairs that weren’t even necessary.
Quite a few reviews of females taking their cars there for inspection & being told they failed inspection & that they need repairs in order to pass the inspection… only to be told by a second mechanic that their vehicles are fine & pass inspection.
So…my advice to females considering giving their hard earned $ to Wiygul for repairs is… DO NOT.
Instead…take your car & your hard earned cash to Car Connection. They are amazing, affordable & not once have I ever felt that I was being taken advantage of because I am a female.
Shame on Wiygul for their dirty dealings when it comes to women. It’s disgusting & ethically & morally corrupt behavior.

I had a horrible experience with Wiygul Automotive Clinic, Herndon. I will never ever go there or suggest anyone to go there. They kept my car for the entire day just for oil change and regular check. I kept on asking them about the time estimate and they told me we will inform you when it is done. I don’t understand that being in this business for so long don’t they know how long will it take to change oil and do a regular check?
After the oil change neither my car is accelerating as it used to be and nor the AC is working properly. I don’t know what they have done to my car and I am wondering how oil change can affect these two.
On top of that, they told me there were multiple problems with my car and gave me an estimate of $ 2,481 including the labor.
One of their recommendation was to replace rear motor mount. They gave me a quote of $ 509 for that. When I took a quote from another mechanic I got a quote of $ 172 for the same thing. Were they expecting me to fall in their trap and pay $ 337 extra. Not only their labor is too expensive but also the markup price on parts is way too high. Is this what they have opened the shop for. To rip off their customers. Probably, they thought being from out of state I had no idea about the market here.
Apart from everything they even can’t record the facts correctly. According to them the odometer in was 122 382 but actually it was something around 127,323. I think they did it on purpose to avoid their claim of «warranty on all parts and labor is 12 months or 12,000 miles whichever comes first».
I would have not been so angry if they had only given me the higher quote but what they have done with my car has really left me disappointed.

Please don’t go for oil change or any services.
They will create problems and spoil your car, I had an experience with my car
when you go and ask they will tell stories .
My A/​C and engine light on suddenly after oil change with these guys. i didn’t even drove my car 20 miles after oil change.
After seeing other reviews they will do purposely to improve their business looks like.
They don’t even bother about customer satisfaction and rude in conversation too
I can give zero rating if it allows

This is how business is done! Dave does a great job… they backup any work they perform and take care of customers. Take my wife’s car there for service and will be taking mine as soon as the warranty expires.
Thanks Wiygul Automotive.

It’s a real mixed reaction to this company. The first time I took my vehicle to them was for a set of tires. They charged a very reasonable rate for the tires, rotating and balancing. They also inspected and topped off fluids as a courtesy. One of the nicest touches was the use of a courtesy shuttle to save you an Über ride.
However I brought my vehicle in a second time (after spending $ 1,000) as a repeat customer. They tried to gouge the crap out of me. They wanted $ 600 to change a starter. They wanted to charge $ 240 for s starter that I found at advanced auto parts for $ 89. They also told me «we strongly recommend new spark plugs» with 30,000 miles on the engine. Anybody that knows about cars knows that is BS. You can easily get 80,000 miles out of spark plugs. So overcharging and up selling.
I worked on cars in the past and I know this is a 30 min job tops, yet they wanted to bill 2 – 3 hours labor.
When I asked to supply my part they refused and became kinda rude on the phone.
When I went to pick my car keys up I was greeted with a surprise $ 60 «diagnostic» fee.
Most of you Fairfax and Loudoun people have more money than you know what to do with and don’t care. If that is the Case, use these guys to feel special with you courtesy Kuering K Cup of coffee in the shuttle.
If you know the value of your money and don’t like being violated by a price gouger stay away.
I found another garage in the area who did the job for $ 215 and allowed me to supply my own part $ 69 with sale.

I recently went to the Wiygul Automotive Clinic in Herndon with a deal I had for checking alignment and maintenance. I can really notice a difference with how smoothly my 11-​year old Honda is running now and was very happy with the service from Dave and his staff. Wiygul Automotive provides rides if you need them when you drop off your vehicle and they’re right off the W&OD trail which for me is a big plus because I drop my car off in the morning, bike to work from there, and pick it up at the end of the day. I would recommend Wiygul based on my experience with them so far.

On 2 occasions, I have needed urgent attention paid to my car and Wiygul was very accommodating with friendly and professional service. Will certainly bring my car here again!

We were traveling, towing a small camper trailer, when pedal feedback was giving me that unmistakable message that our F350 Super Duty needed a brake job. I told them I was in the area for a few days so although it wasn’t a rush I would like to have it done soon. Much to my surprise, they said to bring it in the next day — Saturday — at 8a. They phoned me with the estimate after troubleshooting and said only the fronts needed doing (speaks to integrity and not gouging the customer for unneeded work). The catch was they couldn’t have the rotors in time to finish so they’d have it ready by mid-​afternoon Monday. I said that would be fine, so I was surprised when they called Monday morning and said it was ready. Underpromise and overdeliver. I was very positively impressed.

In general, every time I walk into an automotive repair shop, I am immediately on the offensive. As a 30-​something female, I have been told all kinds of things about the state of my vehicle– once it was a leak in an engine system my vehicle didn’t even have.
So. Yes. I have some trust issues. I’m working on that.
Two weeks ago after some normal warranty work at the dealer, I was told that I needed to replace my battery. Because I like overblown, fancy-​pants European cars, this was not going to be a cheap fix. I opted to wait. Fast forward to this week. As I am traveling out of town over the weekend– with a family member– I figured it would probably behoove me to make sure a bad battery didn’t leave us on the side of the road. I called Wiygul’s in Herndon and spoke to Dave.
He was more than willing to 1) get me in same day, 2) make sure he could get the battery to ensure my car was done the same day, and 3) if I brought my car over, would be able to shuttle me back to my workplace.
And so I did. But wait– this is not the super impressive part:
That part came a few hours later. Dave called to let me know that I did not need my battery replaced. And while he wasn’t sure why I was told so, he had tested every battery my car had (did you know they can have more than 1?) and all of them tested strong.
Well. At this point they sent their shuttle back to pick me up (Hi Janine!!) and upon arriving, Dave refused to let me pay him.
Let me say this again.
They did not charge because in their words «we didn’t do anything.»
I expected– at a minimum– to pay them for their diagnostic time, a common practice almost everywhere else.
Nope. Nothing.
Finding mechanics that are honest, trustworthy, and genuinely nice is like finding a can of Pringles with no broken chips. Needless to say, I will be using them exclusively, for all my automotive needs in the future.
And you should too.

Love this place. Service Manager is extremely knowledgeable about cars and the customer service is excellent.
I refer all my friends to Wiygul in Herndon. Wiygul Autmotive provides a free shuttle, keeps you advised on the status of your vehicle while being serviced and then will also offer the courtesy of a follow up call. Very professional Automotive Clinic.

Stay away. They did not honor an Amazon Local appointment I had with them two weeks ago on a Friday at 2 PM. Said they’re too busy to take it in. Hello? Why do you ask for that telephone number? Don’t you have the politeness to call and let me know not to bother wasting my time on an unnecessary trip and request me to reschedule on the phone?
Even worse: I ended up doing the oil change myself and guess what I found. They did not put the copper crush washer on the oil drain plug last time they did the oil change AND they stripped the threads on the drain plug AND did not bother to tell me about it.
NEVER going back there.