Hi, I’ve been a customer of Bryan Furniture for the last 4 years. I normally don’t write many reviews, but I had to acknowledge the great customer service at this furniture store. I bought a large sofa that had 3 recliners, and 2 additional seats in it. I bought this sofa for great price over 2 years ago. I’ve enjoyed the sofa very much, but recently one of the mechanisms in one of the recliners broke making it hard to open and close. I called Bryan Furniture to just see if I could replace the one recliner, since the sectional came in three parts. Joe, a friendly and knowledgable salesman called the manufacture himself to find out what could done to fix or replace the individual recliner. The manufacturer stated the part I’m looking for including the entire sofa is no longer being made, or serviced. Joe apologized for my convenience and said he would be willing to take back my entire old sofa, and exchange it for a brand new one of my choice(within reason). :-) You just don’t see customer service like this anymore. I recommend Joe, and Bryan Furniture for all your household needs. Excellent store with huge varieties at great prices. Class A place. Sincerely, Aron.