Caliber Collision

I just have to say I was so impressed with the service I received there, especially from Weston Edwards. He was kind and took the time to thoroughly explain the process of getting my beloved car back to me in better than pre-​wreck condition. He was honest and walked me through all the steps and was available anytime I had a question. I highly recommend this shop to anyone. I won’t take my car anywhere else.

I went to caliber collision to get my bumper fixed on Monday. It wasn’t ready to be picked up until Thursday although it was minor damage. But no big deal glad it was fixed. They did a great job at repairing it. You can’t tell anything happened. Karen was the woman who assisted me with the initial information on getting the car fixed. Not too friendly or provided much information but it was also very busy that day. The front receptionist Kirsten was really nice but was not knowledgeable in regards to answering important questions about having to pay anything out of pocket. She advised me I did not have to pay anything since it was the other parties fault so I didn’t worry about it. I come in Friday to pick it up and now they now advised me I need to pay $ 500. Horrible miscommunication. Then Karen wanted me to wait for the manager to get out of his meeting after advising her I have to go to work. She did not care to assist me any further. I ended up paying the $ 500. I will be sure to never use caliber collision again as well as inform my family and friends. Horrible experience with Karen and Kirsten.
The only reason why i am not giving one star is because the guys did a great job at fixing it!

My insurance wrote The estimate with wrong part numbers, but they never called to follow up on small items that needed completion. You would think they would want to close their file. A check was sent for these parts was lost by them (they claim never received). Small amount so I feel they did not put their excellent service or Priority to complete the job!!! At the end they suggested I have the Insurance send me the check. Two months later! All the other work and service was excellent

Thanks Caliber collision for the great repair work done on my 2006 CTS! The paint matching and body work necessary after someone backed into my car in a parking lot was well done. It looks like a new car again!

Excellent shop! Fixed our 370z beautifully. Very happy with the service. They were very nice and accommodating to everything we need. Would definitely use them again.

I love Caliber Collision. We picked up our car from Calliber this last week for repairs from a car accident. My car looked amazing. It looked like it was coming right off the lot brand new, inside and out. Dealing with a car accident is always traumatic but the kindness, care and professionalism and quality was AMAZING. Thank you to Tony and Karen your repair to my car was amazing but how you both go above and beyond is PRICELESS!

Let’s be honest. No one wants to visit a car collision place.
Unfortunately, we’ve visited this location more than we’ve wanted, but the staff is upfront, friendly, personable and professional. If it’s bad news, they deliver it well.

Wow! Is all i can say about Caliber Collision in Hesperia. My husband had a tire come apart on his truck and tear up the front end of his vehicle.
He was impressed with every employee, from the office help to techs that did the work. He told me they were very professional and friendly. They did what they said they would do and the truck was ready on time. The parts were ordered ahead and then they called for him to bring the truck in for work so he had the truck for work as long as possible. We got two emails full of pictures showing the work in progress so we knew the work was getting done.
The truck looks fantastic and we will always use them if we have a future need.

Was extremely happy with their business. Professional and excellent. I am telling everyone how much I like this company.

I am in LOVE w/​everybody @ Caliber collision. Unfortunately for me, I’ve been in a few car accidents & Caliber has taken care of me EVERY TIME. My first experience was with Shawn & he & his deep voice were absolutely AMAZING… LOL. This last time, I worked with Diana & Lisa, & they were the
!!! Diana & Lisa both know their stuff.
Their customer service was first rate & they are very good at what they do! They were extremely warm, friendly, & welcoming & not only were they concerned about my car, but they were genuinely concerned about ME & how I was doing as well. This really meant A LOT to me considering I was in a rear end collision which broke my tailbone!!!
When I got my car back I was completely ASTONISHED!!! It looked just like it did the day I drove it off the lot!!! Thanks so much you guys for all of your help.
I HIGHLY recommend Caliber collision in Hesperia to any one needing any kind of body work done because they most definitely took care of me, & I know they will take care of you too!!!

I thought I had the best experience when Caliber worked on my collision damage. However, the experience and world class customer service I experienced from Tony Sanchez and staff today blew my mind. Tony should teach a customer service class! Tony and staff went above and beyond to assist me today and I am a customer for life! I’m telling my 25 employes and all the other organizations and committees I am on that Tony and Caliber are the BEST!!!

Best quality repairs in the High Desert Caliber Collision Hesperia

I was rear ended and had damage to my trunk and rear bumper. Took my car in for repairs on 7÷25÷13 and got it back 7÷26÷13. I am so happy with the result. The paint job is flawless. The also fixed a hole on the rear bumper. They have a specialist there who fixed my bumper with out having to replace it. This place goes above and beyond. Not only was my car returned fully repaid the next day, but they also touched up scratches and chipped paint all around my car. Front bumper had long scrapes on the right side with missing paint. They helped cover it up free of charge. My car looks new again. Thank you for your help.

I’ve had my 1992 bimmer convertible for many years now. A few weeks ago I had an unavoidable mishap with a truck tire on the freeway which proceeded to tear up the front of my car and cause $ 3k in damage.
My first instinct was to take the car to Caliber as the San Diego shop had fixed one of my newer BWWs a few years back. AAA told me to take it to a shop up here in the high desert. They looked at it and remarked how nice the car was (minus the front end damage). An hour later they called and said they didn’t want to deal with my car as it was «too old». I asked if I could take it to Caliber and they agreed.
The insurance company wanted to total the car saying that the value of the repairs would outweigh the value of the car. They hadn’t considered the condition of my car or the recent change in status from the e30 325i convertible which is now considered a collector among BMW buyers. I was not going to let them total my car which was in perfect condition aside from the recent damage.
Once AAA saw pictures of the car and after speaking with Dave over at Caliber, they decided to allow the repairs. In no time after that the parts were ordered and the car repaired. His enthusiastic review of my car to the AAA agent saved the deal. Overall everyone was very friendly, professional, and went above and beyond to make sure that my collector BMW was in good hands and restored back to its pre-​incident condition. I am very pleased with the results and overall experience with both AAA as my insurance company and with Caliber Collision here in Hesperia.