Diversified Glass

Terrible customer service. I scheduled an appointment for an estimate, waiting for arrival, called shop to verify appointment and was assured they would be here. Well, no show, no call. When I called the shop on my next day off, I was told «you don’t have to buy your glass from us». Obviously they don’t need the business, so they won’t get my business. I’ll pay for a good product, but work ethic is a must! Zero stars should be an option.

I have owned my home in Apple Valley for 16 years. I replaced every window and had 3 custom shower doors replaced and 3 mirror wardrobe doors installed by Diversified Glass. They are on time every time, do beautiful work and make sure the windows and mirrors are clean and when completed they leave their work area cleaner than when they started. I will recommend friends and family. They are wonderful to work with.

Horrible customer service. First time, the order did not go through so I had to wait for their next delivery. Second time, they called me 30 minutes before closing so I rushed over only to find out that they had ordered the WRONG glass… I had already taken out the window from my house so I told them to go ahead and re-​order it but I wanted a discount. The owner refused to give a discount because the company was going to have to keep the window that his receptionist had ordered incorrectly. I just wanted to get this window re-​paned so I told them to just go ahead and finish it. After my third trip, I picked up the window and went home to find out that the window does not slide up and down well. They had also changed the lock mechanism on the window without even consulting me… do NOT recommend this place… HORRIBLE service. Save your time and $ and go elsewhere.