Foot Locker

I had one of the worst experiences with bad customer service at this store yesterday. I walked in to return two pairs of shoes that never left the bag they came in when they were purchased and I was armed with a receipt. Seems like it would be a simple exchange, right? I was completely wrong and I wish I had never purchased shoes from here in the first place.
I approached the counter with the shoes in the original striped footlocker bag they came in and advised the girl of my intention to return. I handed her the receipt. She asked if there was any issue with them (there was not) and proceeded to open them. After looking at the shoes she decided that one pair had been worn and that she would not do the return. I advised her that they were never removed from the box and tried to assure her they were never worn. She refused to do the return until she could speak to the manager who oddly, was not in the store at the time.
Because it was a big inconvenience for me to get back to the store when a manager was on site I asked, «Is there really no one here that I can speak to?» She then yelled for a coworker who came out from the back and she explained to him the issue while showing him the problematic pair. He sided with her and I again tried to explain that the shoes were never worn or if it had been, it was before I had purchased it. This is where things went extremely downhill…
Instead of getting a manager on the phone, he approached another browsing customer and asked their opinion on the shoe making sure to point out a crease mark. When the customer did not take his side he began comparing the shoe with another one on display. I was pretty angry and shocked at this point. I asked their names and said I would be making a phone call. This prompted the male to want to take a photo of the shoe which I immediately decided then it was time to go. My ID was left at the counter with the girl as I left in a fury and in his defense, he did run it out to me.
Thankfully, the manager at another store offered to take them without even seeing them. When I got there, she was on her lunch break but still took a moment to step out and apologize for the experience. I have worked in customer service for a very long time and this situation is absolutely the reason a manager should be on site at ALL TIMES. No excuses.

Not bad costumer service