Goodwill Hialeah Gratigny

I’ve only been to two Goodwill stores in my life, and this one was horrendous. I had several large bags of clothing and shoes I was looking to donate and this Goodwill was the closest on my way home from work.
I walk into the store to ask an employee if I could bring in my donations thru the store or if I needed to go around their back door. It took me 5 minutes just to be able to find a person working there. Apparently all the employees were in the back room, leaving the store front completely unattended. As soon as I saw the employee and walked towards him, he went right back into the back «Employees Only» room. I waited another 5 – 6 minutes for anyone to come out into the store. The same employee came out and walked right by me as I called for his attention. I had to chase him to the front of the store to finally ask him if I could bring my bags in and he said no, that I would have to drop them off around the back, and that the person back there would give me a donation receipt.
I go around the back and ring the doorbell. As I waited for someone to answer, I started unloading the 3 – 4 garbage bags full of clothing and shoes. I rang two more times and finally a woman answers (thru the door, doesn’t even open it) and says I need to go to the front. Seriously? I tell her that I just came from the front and they told me to go to the back to leave my donations. The lady disappears and comes back shortly and says sorry, but I needed to bring everything through the front. Frustrated and annoyed in 5pm Miami heat I told the lady that I was leaving the bags by the door and leaving.
Very poor customer service and attention given by the employees here. Look for another Goodwill store and avoid this one at all costs if you aren’t looking to waste your time and energy.

I love the staff here they always make me feel like home. Im not ashamed nor embarrassed to say I live shopping for vintage items at thrift shops and when I come here I never wanna leave everyone is super nice and just amazing.