Our home was hit by lightening and I needed to fix the gate. Called Viper, spoke with Eric, ordered a new controller board. Not being familiar, I called them a few times when installing the new board. Every time I was treated professionally and they were helpful. Eric hung in with me to troubleshoot when I could not get everything working. He was knowledgable, patience, and never made it feel like he was being bothered. Great attitude, customer service, and product. Two thumbs up!