Nafeesa Day Spa

Hello fellow Unilocalers!
I have never written a Unilocal review before but after my experience with this spa I refuse to let my negative experience go unnoticed. I originally purchased for two one as a gift, 1 hour full body massage my choice of deep tissue, Swedish, or hot stone through groupon for $ 26, what a great deal right? Boy could I be more far from wrong. From the geico after calling several times to make an appointment there were never any answers I left voicemail upon voicemail and emailed when I could set my massage. After a week with no response I called one last time where I did receive a response and to my knowledge there were no available appointments for a month and a half, which my groupon would expire. I was concerned and expressed by the time my appointment rolled around my groupon would expire! She stated well that’s what we have and that if it would expire despite booking BEFORE the expiration than it would be an additional 20 fee! I was livid and upset not only have I been trying to make an appointment, but I’m being penalized for them not having an availability before my groupon expired! I contacted groupon and told them the situation and they agreed that nafeesas spa should honor my groupon with NO additional fee even after the expiration. I as a customer tried to book before the groupon expired! So I receive a call from the spa a day after groupon contacted them, nafeesa gave me a hard time but now to book an appointment it was going to be 2 months later, and argued with me on an additional charge. She was so unprofessional, ghetto and I didn’t want anything to do with this place!!! After sometime she agreed to do the bookings for no additional charge. When arriving, the spa is dirty and dingy hole in the wall type place that was so hard to find! After talking to nafeesa I had a slight cold and she said she could not perform my massage I would have to rebook! At this point I was ready to walk out and never come back! She told me to hold on and after 10 minutes she approaches me and says ok fine I’ll do your massage I’m not supposed to buy I’ll do it. Way to make a customer feel welcomed right! After my mother went in for her massage and was 30 minutes into hers I see nafeesa come out and leave the building to go to her car to grab some equipment (a belt pouch with items). Wouldn’t a spa know to have these items BEFORE the massage starts!!! Is this nafeesa even liscenced? I just want to express my unpleasant experience any way I can in hopes of saving someone the trouble! I will never ever come back here again!

Seriously this is a MAJOR beware for all of you reading!!!
This company — I can only «SUSPECT”– is run by a criminal mastermind.
THEY WILL NOT ANSWER THEIR PHONES! Period!
Who runs a business in such manner?
But no, truly what is worse (if it CAN get worse than this) is enduring the stress of trying to REACH them day-​in, day-​out (consider their «customers» are those already needing a massage… the irony there, huh?).
Make it your job to do so & you will STILL fail!
KNOW this too… they «might» call you back after incessant desperate messages from you (and yes, I use that assurance loosely as it took on average 6 calls for their ONE VM message back & that came after maybe a week. So MIGHT is right – you MIGHT also get none at all).
All the while, I kept thinking WHO would want 45 calls from ONE person (growing VERY upset)?
And should you have a LIFE, where you aren’t anxiously just SITTING there (oh and did I mention the obvious… that you have NO idea what time they will call? Yes, try being kind & giving them a TIME you WILL be waiting, they will NOT entertain TRYING to call you then) – YOU MISS THEIR call back!
I bought a GROUPON a long time ago & been trying to get 3 massages since then (which they were cheaper going directly thru the business when their monthly «specials» were consistently better, GO figure! My bad!)
Then I had to involve social media & direct threats just to get a refund from them —-when they initially said «YOU NEED TO BE AVAILABLE WHEN THEY CALL YOU BACK!»
HUH?
HONEST To GOD, I am not lying, that is what they wrote to me! But they were smart enough NOT to allow me to have access to THAT reply to copy it here! That is how unfathomable that is.
Still, do realize I am WRITING IT DOWN HERE — not only do I have NO reason to lie, but moreover, would I personally risk them suing me for slander?
Well no… though hypothetically asked, still I will reply… I would NOT (and frankly, it HAS to be added here, I used to ADORE groupon, I spent so much money with them, it’s not even funny! I truly believed It was this awesome organization! MY how the company has changed, I haven’t a clue WHAT the impetus for such dire shift! And I’ve given considerable thought!).
But at any rate, I sat here initially stunned… What in the WORLD, who says THAT? They must be confused & think I work for this company.
Rant concluded. Do NOT suffer similar aggravation because I can assure you, NO massage can fix it. Seriously too…, WHO embraces conflict in their life? I, like most others, just want to avoid drama & stress & live my life.
.

Beware went a couple of times service was fine after would answer the phone and tell me she was busy doing other things to call back to make an appointment. Would call back wouldn’t answer phone left message wouldn’t call back than finally I call her again and she answer made and appointment went there and than she said I had canceled I never cancel my appointment waste my time going there for nothing. Very unprofessional never will go there again told my family and friends don’t waste your time… Wouldn’t give any stars but you have to rate something…