Big Time Bargains

Avoid this place at all costs. Their pallets are full of junk… literally. They will take your money shamelessly on a pack of lies about the «quality» of what’s in it. You WILL end up throwing most of it away. The owner buys crap… salvaged crap. Then when you get to look at what you bought and realize you can’t use most of it and contact him, he will offer you another pallet of *replacement* crap that you can’t use either. And he will call it an *exchange* but you have to pay MORE money for it. So you will pay more moneyfor junk and then when you complain, he will take more money and give you more unsellable junk. Lost a lot of money to this place and their lies… money that we paid in good faith to get our business going. The owner is a heartless, unscrupulous, cruel liar that takes advantage of people… and teaches his staff to do the same. Buyer beware!

Buyer beware. These are Walmart returns you’re getting in these pallets. They talk them up like the quality is excellent with phrases like, «My guys were really impressed with this pallet when they put it together.» Quite simply, the quality level is best described as «junk,» but they have no problems misleading you on what you’re actually getting for your money.
I made the mistake of purchasing 2 pallets from this place. The first time, I was dealing with a newer salesman who assured me the pallet had 4,000−5,000 pieces and that with their beauty pallets there are almost no throw-​aways. He was off by quite a bit as there were only 2343 pieces in the pallet. Of those, 1310, in other words 56%, were throw away pieces. I chalked this up to the young man being newer and maybe accidentally mixing this pallet up with another one that had been through the warehouse. No issue, I messaged the company and spoke with the owner, Mr. Cooke, who worked out a deal with me to bring a portion of the pallet back (expired sunscreen) and he would trade it out with a few boxes of other beauty items. He also assured me that when I came he would offer me a good price on another beauty pallet.
Seemingly a fair deal, and well on his way to turning a bad experience into a good one, I agreed and made the 4 ½ hour drive back to the warehouse. So, last Saturday I brought the expired sunscreen back to the warehouse for the exchange and was greeted by the manager, JJ. Rather than addressing the exchange first, he immediately told me I could have 2 pallets for $ 5,000 that day. A little uneasy about it, I began to look and couldn’t find anything I really felt satisfied with purchasing. Feeling pressured, as if the previously agreed to exchange now depended upon whether I made a purchase or not, I told him I’d be willing to take 1, but not 2. As I expected, rather than addressing what I said, he went straight to the idea that they say «no returns, but they’re doing an exchange» as if the exchange agreement was indeed dependent upon my spending additional money that day.
I should have walked away at that point, but against my better judgement, we did make a deal for me to purchase 1 pallet for $ 2500. What a mistake! Having taken the past few days to go through it, the throw away rate in this pallet is literally 93%, or in other words 28 out of every 30 pieces. I’ll be lucky if I recoup $ 500 of what I spent.
In this industry, you do expect a 10−15% throw away rate when you purchase pallets of merchandise. That’s normal, understood, and built into pricing. What you don’t expect is to get ripped off with pure junk that you can’t sell through any honest sales channel. That’s what happened with both of the purchases I made.
Having reached out to Mr. Cooke again to let him know how dissatisfied I am with what happened Saturday and having heard nothing back, I have no choice left but to rate my experience as 1 star. I would not do business with Big Time Bargains again and I wouldn’t recommend them to anyone else either.