I had a couple of issues with my laptop and the guy where I get my truck serviced recommend this site. I checked it out and the fact that the guy is local to Long Island was huge. I used iyogi a few years ago for similar problems but I have heard too many stories of information being stolen from overseas remote access, besides the fact I would rather spend my money on local businesses. This guy did the same thing as iyogi, and would have been able to show up personally if he wasn’t able to resolve the problem through remote access. He was a little cheaper as well. It burns me to spend money maintaining something I feel should be able to maintain itself, but it’s a necessary evil. After some research this was the best bang for the buck, and the local support sealed the deal.