The UPS Store

I have been in the UPS store in Hicksville many times; probably 1 – 2 times a week for the last few years. I have never had any problem with the people in the store. In fact, I have been very impressed by their friendliness when dealing with many customers in the store. Some times what I ship is already packed and sometimes it is not. Sometimes it is a «start to finish» packing job. Of course they have to charge for this service as it takes time and materials. Other times the package just requires tape. They have taped many packages for me and never charged a cent. Try getting that for free at the Post Office… forget it. Even if my package is a free return, they have taped those without charging. This is not their job or responsibility, but they are always willing to do it for me at no cost. Thanks Guys!

I’m not one to write bad reviews. But, this business is a bottom of barrel. Not doing right by you and will try to nickel and dime and sneak one in to get an extra buck.
This was around weekday April 2016 early evening.
So, I had two textbooks that I had rented from online the envelopes they shipped to me are also made to be shipped to return with. When you are done with the book, you print out the prepaid label put the books back in the and slap the label and you drop it of at a UPS store. Easy peasy right?
So, I do all that. I go to this store and desk and I’m putting the label
At the end of it, the sales person rings me up for ~$ 2.
I was caught up in packaging the textbooks that I didn’t think about it and wasn’t aware.
I was like for what?
He was like its for the envelope for the first book.
I wasn’t thinking. I wasn’t aware. I’m like whatever.
Then, when I was fumbling for change, the person made some random comment about me doing that.
As I went back to the car, I remembered the envelope that first textbook came in. There wasn’t anything particularly wrong with it. It was more than capable of being sealed and having the new label placed on it.
The textbook was placed into a new envelope for an extra two dollar charge!
And, even if it was for an extra envelope was needed for that first textbook cause the original envelop was soo bad, this the real offense /​charge /​gripe:
He didn’t tell me that this envelope isn’t good and i am going to need to put this in another envelope which will cost you $ 2 (LACK OF NOTICE)
and then give me the opportunity to accept/​decline the charge for the new envelope before packaging (OPPORTUNITY TO ACCEPT/​REJECT THE CHARGE).
He just rang it up at the end as if it was something that is to be charged.
It’s a very small thing — only $ 2. But, it’s a very sneaky underhanded practice designed to take advantage of the unwary.
Then to make an offensive comment as I’m fumbling for change.
I didn’t give them a piece of mind or flip out at them for two bucks.
In hindsight, I probably should have in learning to make myself a more assertive person who stands his ground and is aware.
But, lesson learned
I see now these prior bad reviews are not coming from nowhere.
So, a heads up to future shoppers. Buyer be wary. Caveat emptor.

Pretty bad experience! I went there to ship an item and the guy told me he would charge $ 5 to pack my already packed item! He mentioned some rule, which I never heard of. Regardless, I asked him for a UPS ‘pack’ (which is free btw) so I can put my item in it. He said no, the pack is only available if I pay them for packing my item. So I told him I’ll come back after I pack it again myself. As I was leaving, the guy called me a ‘cheapskate’ so when I confronted him, he said he never said anything to me. What a bunch of juveniles! Never shop there again.

I use UPS quite often. First time at this store and gonna be last time too. They guy working here made such a fuss for a TAPE. I asked him if he could tape the tiny box for me. He says I should consider buying TAPE and that he thinks no one in hicksville has TAPE. Couldn’t take it anymore so I said I will buy the freaking TAPE. He replies, why bother when you are getting it done for free.
Top of the class customer service!

These guys were great. They got my stuff out and down to its destination in no time. I had to ship quite a hefty package but they wrapped it up nicely and gave me a tracking number. Very pleased with this place!