Cleveland Property Management Group

This company should be audited.
It is not accredited by the BBB, and the BBB has over 14 registered complaints against it.
The management is rude, unprofessional, and has no respect for tenants.
Read any other reviews, on Angie’s list, google reviews, BBB, etc. They should help you decide not to do business with these wretched people.

My husband and I rented a condo from CPMG and I have to say, they are by far, the worst management company I have ever dealt with.
They are impersonal, unprofessional and unreliable.
When you first contact them, they chase you and follow up with you every chance they get, until you’ve signed the lease and once you do, you never know who your contact person is, or who you need to talk to when you need something.
The leasing agent failed to write down all of the things we pointed out when we did the walk through before move in, and we learned about this when it was used against us.
Their internal communication is very poor to the detriment of the tenant.
You can never get in touch with the actual owner of the unit you rent, you always have to go through them and they don’t always get back to you in a timely manner, only when it’s convenient for them.
Their lack of communication got to the point where I came home to an eviction notice in my front door, after having been communicating with 2 different people at their office for an entire week.
When it came time to move out, they wanted to have the apartment available entire DAYS at a time for showing (and yes, I do understand we agreed to make the apartment available to show, but it has to be reasonable), and the agent assigned to our condo was very rude, and very unwilling to work with us to set up a time, not understanding that both my husband and I work full time and we have a toddler, and they can’t expect us to be gone an entire day, on weekends, while they show the property.
Their agent was very rude not only to me, but also to my husband, and worst of all, he was unpunctual when we did set up a time.
The last straw with this company was after we moved out, and they sent us the move-​out report, charging us for ridiculous things.
We returned the apartment in better condition than we had received it, because we had received the apartment in less than livable conditions. When I contacted them disputing these charges, their maintenance representative was rude, unwilling to remove the charges, even after we showed proof of the condition we received the apartment in, and the condition we returned it in.
They tried to get as much money out of our security deposit as they could. They «pride» themselves on being a fair company, but they’re far from it. They will try to squeeze every last penny they can out of you.
If I can give any advice to potential customers, beware and if you can, avoid this company.