Smashburger

Don’t bother. The french fry portion was very small, but they very good and the iced tea was fresh brewed. The hamburger bun was dry and the burger was over cooked. The price is on par with Five Guys, but Five Guys is much better. This place is too expensive for what you get. I would not go here again.

My family and I came here for lunch on a Sunday. I got the black bean burger and my husband and kids got regular burgers. The avacado ranch black bean burger was tasty (I got it without ranch) We all got gluten free buns. It is nice to have a gluten free option instead of having to get a bunless burger and some good vegetarian options. My husband and I split a harvest salad, which was fresh and delicious. We also got the smash fries, which were yummy. The kids enjoyed their meals and I was happy that they had organic milk available.
The food came out very quickly. The only complaint I have is that the girl running the cash register seemed a bit clueless and not thrilled to be there. Everything else was great and I would definitely recommend it!

I am a big Smashburger fan, but the last couple times that I have been here I feel that the service and quality of the food have been lacking. I have ordered the Truffle Mushroom burger my last few times, and it was over-​salted and very dry. When I compare that to the burgers that I have recently gotten from Flipdaddy’s which require napkins for how moist they are, I am thinking that more recently Flipdaddy’s wins the burger war. However, the Smash Fries beat the Flipdaddy fries. Smashburger, please stop disappointing me. I normally am a big fan.

This location is underwhelming: over-​peppered and salted burgers that are, no surprise, over cooked. Counter staff slow and inept, soft drinks out of syrup. Clearly there’s a management issue at this location.
Disappointing, because this is the best $ 3 milkshake you’ll ever have and we had just discovered, and absolutely loved, the Hyde Park location — a burger juicy and fresh enough to rival Five Guys. We won’t be back.

Had an online order for two black bean burgers. When I got back, both were beef. Not even close to the same. And the sandwiches were sloppily put together. Been to another smashburger and the service and food was good. Just avoid this one because I always seem to have negative experiences.

I was expecting a fast food type of burger, I was very surprised with the first look and then the first bite was amazing. The Avocado burger is fantastic! I will be back to try other creations. The highland heights location is kept nice and clean too.

I’ve ate here 3 times now.
Something that has really stood out to me during those 3 times is their lack of detail with clearing the tables.
Every time I have to walk around the dining room aimlessly looking for a table that doesn’t have tons of crumbs all over it.
Please, Smashburger in Cold Springs, wipe your tables clean!
P.S.
Food has been pretty good.

Outstanding service and delicious food! I have been here several times with my boyfriend and we have yet to be disappointed. I love the grilled chicken avocado club and all of their fries are great. Kourtney has really stood out with her exceptional kindness when taking our orders. Even on their busy days the food comes out quick and is picture quality. The food tastes as beautiful as it looks. Quality has been very consistent with each visit and I look forward to going back!

We have gone to Smashburger 2 times now and LOVE it! Hannah has been the cashier both times and always has a smile and goes out of her way to make sure the food for my 2 medically gluten free kids is made properly. The flavor is the best around. I have had the truffle mushroom burger (yum!) and the chicken, avocado sandwich (yum!). I highly recommend, esp for my GF friends!

Love the food here as you can taste the freshness versus some of the other fast food places. Plus, they have a variety of healthier options.

The burgers are quite good although a bit conservative and despite it not having a drive thru it feels like fast food. I would actually give them four stars if the quality of the food didn’t seem to be hit and miss. I’ve had some burgers that just seemed off here and the fries are pretty mediocre and the smash fries aren’t any better.
I may be odd but it bothers me that some Smashburger locations do not have trash cans available for customers to clear off their own tables. It makes me feel like I have to leave a tip on top of jacked up prices for what I feel is fast food.

Tried this place for the first time and it was really good! I had the avocado club chicken sandwich and the smash fries, they were both good. The smash fries are interesting, they are seasoned with rosemary, garlic, n olive oil.
The only thing was that there wasn’t enough places to sit. I was there at lunch time on a tuesday and they were super busy. Maybe this will change when the newness wears off.

I’ve enjoyed this place since it opened a few years ago. It’s definitely superior to Five Guys and it edges out Mad Mikes, but sometimes I really crave a burger with pineapple on it. I usually get the Bluegrass Burger, that they’ve now renamed the Buckeye Burger (hey! Ohio is four miles over there!) and the sweet potato fries. I’ve read a few of these reviews where people talk about too much grease, I only noticed my food being really greasy once and hey, it’s burgers and fries! So the grease must either be fixed or is just a sometimes problem. My burger today is excellent. The place has a nice clean atmosphere and service is usually friendly and quick. If I’m not here during rush the manager will check in and talk to me (like today) More pricey than McDs or BK but that’s real beef beef in your burger, not whatever they use at the other places… Go for it you will most likely enjoy it!

You gotta try the smash fries! Fries with rosemary and olive oil… Enough said! The burgers are very good and they have tons of options to choose from. They also have options for picky kids like my daughter. They have hotdogs and grilled cheese, and «normal» fries for kids who haven’t realized what yummy food is. Northern is back in classes so they may have a crowd but the service is usually fast.

Tried the place for the first time last week and it was delicious. Burger was very flavorful, loved the fries. Wish there was one closer to my area, I would visit often. If you haven’t tried it yet get on over there and give them a try. You won’t be disappointed.

I was starving and never tried Smashburger so I decided to give it a try. You walk in get your menu and proceed to the cashier to place your order.
We walked to the cashier who was incredibly friendly to the guys in front of us who were in the army. It was so nice to see her joking and making their experience at Smashburger a treat. When my husband and I came up to place our order it is as if all friendliness has left. We did not get a warm greeting and I kinda felt like I was bothering her. Don’t get me wrong, I don’t expect the treatment she gave the guys before us, but I did expect at least a tid bit of friendliness.
So we placed our order and the wait was not long, but I felt that the food was incredibly greasy especially the Smash fries which my husband ordered. We both have had plenty of experience attending restaurants but when you feel the need to sop up the grease from your burgers and fries, that is a bit much. I did think the burger was nicely seasoned and I enjoyed the variety of options available.
Overall, I thought Smashburger was pricey. For two burgers, two order of fries and two orders of soft drinks a $ 22 price tag does take your breath away. I do think if we come back we will most likely get the chicken and see how that is. Maybe the second time’s the charm :)

I’m not sure if it’s because my experience at the Hyde park Smashburger has been so magnificent every time, or what, but today at this location was just «Ok». Nothing special. The girl who greeted me was friendly enough, but then there was another girl fully uniformed in Smashburger attire sitting (semi-​lying) in a booth talking across the restaurant to her co-​worker (who was trying to actually work). Definitely NOT the experience I’ve ever gotten at the Hyde park location from staff members.
And maybe it’s cuz I got it to go, but my veggie frites were soggy (way over-​oiled!) and the portion size was small. And they said they were making my food fresh but the food wasn’t steaming hot like it should have been if that were the case.
I think next time I’ll just stick to what I know, and go to Hyde Park’s Smashburger, even if it is out of the way!

I don’t normally write reviews for chain restaurants, but after my wonderful first time visit to Smashburger I just had to!
Upon arrival to Smashburger, we were greeted by the smiling face of the cashier. She gladly explained the menu and made her personal suggestions to us. The inside décor is very simple but I was surprised that the place was very well-​kept. Tables were all aligned, clean, and there wasn’t a spot on the floor!
For my order, I had the truffle mushroom swiss burger ($ 5.99) and the smash fries ($ 1.99). On my burger, I added the complimentary toppings: grilled onions, lettuce, tomatoes, and pickles. After the first bite of my burger, I knew I was hooked! It had a certain burst of flavor that I couldn’t pinpoint to one ingredient. The components of the burger really worked well together and the seasoning was right on! The smash fries were also very delicious. In addition, a server was walking around to all the parties to make sure that everyone was doing okay. A step above your typical burger chain restaurant. Will be coming back again (and again)!

We’ve been to Smashburger many times. I usually get the Classic Smashburger with all the fixings. My kids get the Classics, too. They also like their regular fries whereas I prefer their Smashfries. We love their Haagen Daz shakes. As my teen son would say, they make them creamy and smooth.
They are a bit more expensive but I don’t see why people are complaining about the price. Do they want McD or BK prices? Come on! Their burgers are definitely more juicy and tasty than the mass-​produced burger chains out there. Considering the choices of burgers in the Highland Heights/​Cold Spring area they would still be the best in this community. Their competition is a bit of short drive away in Newport (5Guys and Mad Mike’s) thus we will definitely keep coming back for their delicious burgers.

Smash Burger is definitely the supreme burger.
While expensive, this restaurant takes the burger to the next level!
The burgers themselves are SMASHING, along with the fries, and milkshake.
Smash Burger definitely has a fan, but can use a little less salt… but other times, that wasn’t a problem.