Drapery Connection

I used Drapery Connection one time to purchase Norman shutters and I’m very sorry that I did. I found out after all was said and done that most things I was told were not true and the pricing was so high compared to what I did get at another place on a subsequent order. I am sorry I ever did business with them. For other shutter orders, I went to Lewis Carpets in Northbrook (they do shutters, too) and received much better service, honest, accurate and true information and much better pricing. Skip Drapery Connection in Highland Park!

This review is person-​specific and not necessarily representative of the entire company. I had a horrible experience with Interior Design consultant Julie Massey.
I made my appointment two weeks out due to minimal availability for late appointments given my work schedule. I was interested in purchasing blinds for my new home as soon as possible and made that very clear. I was slated for a consultation on Wednesday, November 19^th with Julie Massey.
Oddly, Julie called me on Tuesday (¹¹⁄₁₈) to reschedule my appointment for that afternoon, which I could not accommodate due to work. It was not a huge deal; however, from this point forward I began to feel like she was doing me a favor and I was no longer the customer.
On the day of our appointment, Wednesday (¹¹⁄₁₉), we had a brief consultation which was not a problem given that I knew exactly what I wanted, where, and in what color.
After my consultation, the customer service and professionalism significantly declined. I reiterated I wanted my shades promptly and Julie stated she would provide me with an estimate the following day (¹¹⁄₂₀). Needless to say, I never received the estimate, so on Friday afternoon (¹¹⁄₂₁) I sent a follow-​up email and did not receive a response.
I gave her the benefit of the doubt and wrongfully assumed she became busy. I couldn’t help but feel that I was not being taken seriously and that my project was unimportant. On Monday (¹¹⁄₂₄) I called her cell phone, left a message, and was unable to reach her until I called the 1(800)245−7790 number to figure out what the problem was. Much to my surprise, Julie was in the office; I was put on hold only to be told she «couldn’t talk at the moment» but that I would receive my estimate soon. At this point, I was utterly disappointed and felt as if I was imploring for my shades.
Later that afternoon, I received an estimate based on our consultation, and the lack of professionalism became even more apparent. It was evident no time nor effort was exerted despite the fact I had patiently waited days for an estimate. Julie Massey did not even have the courtesy to apologize for her lack of timeliness and did not follow-​up on my missed calls.
At this point, I am insulted and fely it absolutely necessary to write this review. I will never recommend nor conduct business with Julie Massey and the Drapery Connection in any capacity again.