Gen X services our generator at our home. They’ve always been super accommodating. Last night, our neighborhood had a power outage and our generator unfortunately didn’t kick in. I called this morning and spoke to Brian, who was such a nice guy. He was able to get someone out today and accommodated my schedule. The technician who came out was super nice(I didn’t catch his name), and knew what he was doing. There wasn’t a problem found — he did a test run and the generator worked! He gave me some pointers on how to test run the generator while being home — by shutting off the power, etc. Hopefully next time the power goes out, the generator will kick in!