Taco Bell

03÷12÷16 at 7:20pm-I come to this Taco Bell frequent and tonight I went through the drive-​thru and the girl taking the orders provided terrible customer service. When I stated my order which was a burrito supreme she said «beef, chicken or steak» I replied beef and she went totally silent so I said «hello» she said «yes beef chicken or steak» i stated again I said beef she said in a rude tone“I didn’t hear you“by far the worse person ever then when I got to the window they didn’t have Pepsi it was out. If I could give this Taco Bell ZERO I would solely based off her unprofessional service and I’m writing in to corporate in IRVINE CALIFORNIA just in case anyone else needs to write in she needs to be addressed.

terrible!!! the cashier magen d was sooooo disrespectful and she has a smart mouth! wasn’t willing to make my food correctly even with me paying extra for it! requested to speak to a manager she only gave me a name and said she didn’t know where she was!!! asked for a customer service line and she also said there wasn’t one and she didn’t know it! she continued to row her eyes, she continued to walk away in the middle of me talking to her!!! and she kept speaking in spanish! highly pissed and i called the only number i could find and no one answered of course! i will get the state involved! i will never go back and i’ll make sure no one else does

I honestly don’t know why people bash on the employees, maybe it’s certain ones but NOT ALL of them. The older Hispanic ladies might not know English very well, but they are suuuper nice. There’s been a few times where my order takes longer than usual and they realize that and they exercise their customer service skill and usually try to fix it by offering you something else (like those churro things or the tortilla chips with nacho sauce. Sure, they’re not great consolations but it’s the though that counts, right? Anyway, you shouldn’t expect 5 star service at a fast food joint, but I’ll keep coming here because I have yet to have a dastardly incident like some of you bullies on here.

I love taco bell and the food is really amazing there but this location is just the WORST!!! This location has bad reviews for a reason. Now, this location is your usual taco bell joint its next to a smart & final (I think) which I guess is convenient. But the food made by this specific location just sucks. I came here for breakfast and the food was just terrible. Ive had what I ordered many times before but the way it was made at this specific location was horrible. The bread on my breakfast taco was as dry as the Mojave desert. And my hash brown — which really didn’t even seen like a hash brown — was burned to the core. Biting into it felt like biting into a 6 year old sun-​dried dorito; hard, dry, and sad. All I can say is that I was disappointed. This location has a lot going for it but it failed to meet not just mine but many others’ expectations

Atrocious, appalling, disgusting.
It had been a few years since I walked into a taco bell.
Service is god awful. Came in on a Sunday. They were clearly understaffed. Went inside. The only guy taking the orders was very slow and was multitasking between in person and drive thru orders. I remember being interrupted once while I was trying to order my food.
Finally the food was ready and I ask he guy for some hot sauce — which apparently he ran out of. Now, how the hell am I supposed to enjoy my meal without the most basic of taco condiments? Awful! It speaks immensely about management. They just flat out don’t give a crap.
I finally get my food and go find a table. Most tables are dirty, so I pick the least disgusting one. The one I happen to select had napkins on the chairs from precious patrons and dirt all over the table top. Not the first time this happens at a fast food establishment and it won’t be the last. I lay my food down and go get napkins from the condiments island… And guess what? THERE ARE NO NAPKINS and the condiments were not replenished. Back in line to ask the slow employee for napkins… Finally I get the napkins, wipe the table and sit down to my meal, but not before I noticed gangster graffiti on the table… Very classy.
The food tasted bland. Absolutely nothing special here. I had two steak chalupas that were just a little warm. Mediocre would be a very gracious description of the food.
The ice and Sierra Mist were amazing and refreshing. Thank you Taco Bell for not screwing up the ice and Soda, which helped wash down the incredibly awful food.
I will never walk in to another Taco Bell establishment in my life. N E V E R!

Sadly this location is the closest to my work. Last time I come back.
WHY I WILL NEVER RETURN:
I waited in the drive-​thru line to order for over ten (10) minutes and there were only two (2) cars in front of me that whole time. When I got to the speaker to order I realized that it might be because the speaker system isn’t working well. I ordered a nacho supreme easy beef and a crunchy taco easy beef. I don’t know if the guy taking my order was new but he didn’t really understand what I meant by easy beef and then on their ordering screen I saw EASY BEEF in huge caps lol.
So I pay and I’m waiting for my food and the guy tells the person who was behind me «Just give me a second.» No … It’s «I apologize for the hold up would you mind giving me one second?» In other words, no customer service etiquette. Who is training these people? The end came when I was asked if I wanted sauce and I replied «Yes, one (1) mild please» and I received my bag with my two (2) items. I leave, get back to work, and when I open up the taco wrapper, which was all mangled, I notice that it was thrown in the bag and almost all of the filling inside the taco was in the bag and not in the taco shell. I had asked for one (1) mild sauce and I had about twelve (12) in the bag, which were all thrown away. I tasted a tomato from my nachos and it tasted bitter.
HQ needs to check this location out. Not only does the staff not care about both the quality and presentation of what they are selling but they are wasting money. The food is also not coming out great. I remember a Taco Bell location up the 5N freeway after leaving Disneyland that completely blew my mind. I wish I remembered exactly what store that was because both the customer service and the food was AMAZING. I had never had a fresher and well-​presented Taco Bell meal.
Yeah … This place sucks. Zero (0) stars if I had the option.

My daughter was wanting something and when we got to the drive thru line, they didn’t have it, but I had already checked in. We were stuck in the drive in line for quite awhile waiting to pass through. I thought I was going to go into a coma before we got out of the place, so the drive thru is slow!

2015 Unilocal 100 CHALLENGE — ⁰⁴⁴⁄₁₀₀
I like Taco Bell because they are inexpensive fast food, and they have a huge menu with lots of fun ideas. The new sriracha quesarito is so delicious. Customer service was friendly. Only negative is the parking lot enterance, it’s hard to pull in and out.

It seems everytime I stop by this particular Taco Bell they find away to mess up my easy made orders. All I ask for is a supreme taco and every single freaking time I end up with a plain taco. How darnhard is it to put sour cream on a taco! That’s all I wanted after a 12 hour shift. Come home and eat my taco that I paid fair and square for, oh yeah and I just ordered a Mexican pizza tonight and guess what? They did not put cheese on it. What on Earth no one was in line but me and you messed that up?

Worst service in Drive thru girl had a really bad attitude gave me very little hot sauce and NO! napkins what do they expect me to do? wipe my hands on my pants. crazy girl.

I hate this Taco Bell. My iPad was stolen from this location and when I went back to ask the employees if anyone had turned one in and they literally laughed in my face. So incredibly rude!

I’m not a big fan of taco bell and my last visit reiterated why. My fiancée wanted some taco bell and since the last time we tried the drive thru here the menu was not lit up at night so I could not see the menu, I thought what the heck it should be easier inside… boy wrong! I go to the counter and not one of the 4 girls acknowledges me as they are too busy running around to fill an order. They are moving very fast yet the order looks to be no more than a taco and burrito. Just then a woman comes up to the counter and says you have no toilet paper in the woman’s restroom. The girl at the drive thru register blankly stares back and says oh there isn’t and goes back to taking an order. After deciding who would go change the TP and starring at each other, one of them finally did all while the woman was yelling at them calling them lazy. She turns to me and asks right? Idk don’t ask me I just want someone to say hi and take the order. The girl sees my frustration and finally asks me what I want. Doesn’t take too long to get my food so I make my way to the condiment counter only to find it trashed and no napkins. Instead of yelling at them like the woman was I just laughed and walked out, forgetting the hot sauce in the process which was a missing part of the meal. Needless to say I learned my lesson to not have an actual face to face interaction here and I will be staying away unless my fiancée really really wants something from here

I love Taco Bell so it shames me to give this three stars. But here we go…
1. First off why da hell do u put breakfast starts at 5 am if u ain’t even open till 8 am!!! Real rude!!!
2. Several times I have found hair that ain’t mine in my food
3. Crazy guy always comes in and points at me and tells me I’m goin to jail and how he’s gna hang me upside down
4 I really love Taco Bell really truly love Taco Bell tho
5 food ain’t cooked that good but whatever I love it I’ll keep goin there oh ya mama

It’s 9:45 pm. You’re hungry. You think, «what the hell. Let’s try Taco Bell. You never go there anymore!»
So you shift your sights to the awkward left-​hand turn into the drive-​thru and you contemplate your order.
The menu includes a salad and that’s a bit weird, but you’re into it.
Unapologetically, you order a meal, PLUS a nacho supreme. You’re rollin’ in by yourself and you’re about to take the phrase «cheat meal» to a completely different level.
No doubt.
This time, the wait took a long while and I was getting kind of perturbed. Fortunately, the drive-​thru goddess at the window was very apologetic about the wait and have me a discount when I pulled up!
And that’s real customer service, people. Take notes.
The good was meh. It’s Taco Bell. You’re doing it for the thrill.
And that weird Dortios taco thing.

Four stars for the SUPER sweet older lady that works nights. She makes the best food and she’s sooo nice. One night I went with a veg friend and the dumb girl in the drive thru didn’t understand the concept of vegetarianism because all of the homies food had beef in it. We rolled back around and the older last apologized profusely and said she didn’t know. She even gave us caramel empanadas and we didn’t even ask for anything like that. Love this taco bell because of her!

A-​OK and I mean that – not fantastic (hey, it’s Taco Bell), but A-​OK. Friendly staff who really appreciate when you take an interest in how their day is going. Mostly sweet gals of a variety of ages working hard to serve you food. The cleanliness of the dining area is questionable, but I do appreciate that management updated the place a year or so ago. Drive-​thru is your best bet. Food is consistent with other Taco Bells I’ve visited. Never had a bad experience here.

How in the world do you mess up a bean and cheese burrito? By not adding the fucking beans!
I swung by here a month ago after hitting La Cuevita, I was in the mood for a bean and cheese burrito, went through the drive thru ordered a Sprite and a burrito, they gave me my drink (can’t fuck up soda so that shit was good) and out comes my burrito. I swung into the parking lot and was ready to devour that shit like a big ass devours a thong. the shit felt light as hell, so I unwrapped it and it was just a fucking tortilla with a sprinkling of cheese. WTF? I go back and tell the nice girl at the register and she says «Did you eat the beans?» What!?! No baby I didn’t open the burrito scrape the beans off, leave the cheese and get back in this line to get a freebie.
The cook laughed when she told him what happened. Hardy har har fucker, just laugh my ass up an actual burrito. He did and I ate that shit!

This is for the drive thru, took her a while to take my order when only one vehicle was ahead of me and had pulled away, then finally took my order. The driver in front of me was questioning her order and eventually moved on. With only two cars I wonder how they would do with the late night crowd and a couple of cars deep.
Thanks anyways.

Not sure why there are so many bad reviews. As far as Taco Bell goes, this is about as good as it gets. The portions are always fine, it always «fresh» (as fresh as Taco Bell ever gets, that is), and I have never had to wait (although I admittedly tend to go at decidedly non-​peak hours). This is true for both the drive-​thru and eating in.
Is this amazing Mexican food? Certainly not. But it is Taco Bell and you don’t come here looking for great, authentic Mexican — you come here because you are craving Taco Bell.
Main downside is that it is impossible to make a left out of the restaurant when you want to leave.

So I was craving some real authentic Mexican food and decided to make a run for the boarder!
I know your asking WHY?, well I saw the commercial for their NEW «Cantina Tacos» and they looked half way decent so I decided to check them out, they offer three different types of meat carnitas, chicken and steak.
Carnitas —
wow tortilla fail before I even touch them how nice, tortillas are large and there’s really no reason for such a large tortilla since the meat is rather sparingly
the carnitas were very small pieces that were mushy and tasted horrible.
Chicken —
these tortillas are just bad, the chicken was Ok unfortunately there was not much of it, definitely the best meat choice of the three
Steak —
did I mention these tortillas are just bad!, well so is this steak! the pieces were very tender but the flavor texture was just off
Now I’m not a big Taco Bell fan but hey it’s just «filler food» to me, filler food = something just to fill you up on the go so you don’t starve!, but this has to be hands down THE WORST thing on the menu. If you like taco bell that’s fine but save your money and order something other than the «Cantina Tacos»