Weiland Flowers

I received a gift for Valentine’s day and when the sender saw the photo, immediately contacted Teleflora for a refund. The item delivered looked like a poor facsimile of the item on Teleflora’s website. There are even dried leaves in the arrangement confirming that the flowers and greens were old when the arrangement was made. Such a disappointment and I hope Teleflora refunds the sender for this.

I had a family emergency and needed flowers sent same day. Called at noon and flowers were delivered by 3:30. It doesn’t get any better than that. And, they were beautiful! Will definitely use again.

THE BEST. I needed a last minute birthday bouquet sent so I googled a florist in Highland Park and Weiland came up. I called and was thrilled to speak to Dan who was very friendly and accommodating. The bouquet was delivered on time. Photos of the flowers along with a receipt were also sent to my email. I was so grateful for the speedy service of QUALITY and gorgeous flowers.

Beautiful flowers! They did the floral arrangements for my nieces bridal shower, my father in laws birthday, and my daughter’s best friends wedding. FLOWERS are always fresh, beautiful and last longer than many other flower shops I’ve gotten flowers from! The floral designer is innovated and very helpful! I highly recommend this floral shop

I live out of state and placed an online order early yesterday morning with Teleflora for same-​day delivery to a family member. From there, everything went downhill thanks to Weiland Flowers. The family member received a call at 1:45 pm asking for their availability which was provided. Then there was neither a call nor delivery until nearly 8:00 pm last night!
The arrangement (I received a photo of the flowers) bears no resemblance to what I ordered from Teleflora, plus it was to be upgraded to ‘deluxe.’ I understand that substitutions may be necessary. However in this case, everything was different from the online photo.
Both the product and Weiland Flowers delivery service were shoddy. What was intended to be a happy surprise turned out to be an expensive embarrassment.
I’ve also contacted Teleflora to provide feedback on the negative experience with Weiland Flowers. This is my first ever post to Unilocal, but I feel strongly that others should be informed. Precious time, thought and money are involved when sending flowers. A ‘one star’ rating is far too generous for Weiland Flowers! Never again.

Not even happy to give them a single star. My entire review began with an order through
for Valentine’s Day that Weiland poorly followed through on. I ordered a sizable arrangement from ftd and had them scheduled to be delivered on Valentine’s Day. The arrangement was delivered around 8 pm while we were already out to dinner. When we returned home I was incredibly embarrassed by the puny set of flowers (mostly green and not roses, that needed up dying 3 days later) that were delivered. The Monday after I contacted ftd and was followed up by a partner from Weiland named Dan to find out what happened. After a thorough explanation from Dan about how they fulfill orders from ftd and that they are only left up to what they are given from ftd. Dan said he would reconcile the situation because that’s what they do for their customers and deliver flowers from Weiland for my girlfriends birthday on February 27^th. Today is the 28^th and no flowers were delivered. I called Weiland up and spoke with the same Dan that had promised a beautiful arrangement and he said he had no record of it and that what he had offered was a «courtesy», which I guess for Dan and Weiland is something you don’t have to follow through on. Dan then offered to send flowers for another occasion which I promptly told him that I did not want to look forward to another arrangement not being delivered. I would much rather get 4 times as many flowers from a grocery store for the same price and not rely on a company that prides itself on being established for over 100 years which doesn’t deliver. I don’t understand what kind of company they are running over there. I can make a better floral arrangement myself. Never order from here, they won’t deliver on time or not deliver period, and they give you an embarrassing tiny arrangement that dies in 3 days. Don’t waste your time or money.

A big shout out to weiland flowers for their excellent customer service! Apparently, I provided an incorrect address for a delivery (oops!). Once I discovered that the flowers were not received, I called to explain the situation and they didn’t hesitate to make the situation right. They were delivering the same arrangement at no charge! It was handled very well! I am very happy with the outcome and will certainly use weiland again!
MS

I called this florist today at 3:12 pm, knowing full well it was a long shot, to see if they could make and deliver an arrangement to my friend’s boutique grand opening… tonight. The man who answered the phone was so friendly and accommodating. He was not even slightly annoyed that I was ordering last minute, and was so happy to help me find the perfect arrangement over the phone. He took down my details, what sort of flowers I had in mind and my price range and even offered to text me a photo.
Within 15 minutes I had a photo of the perfect arrangement, just stunning, it was like he read my mind! I know my friend will love the arrangement, I can’t wait to order from them again!
Thank you!!!

Not satisfied at all. First, I ordered online as I was on vacation with very limited access to a phone/​cell reception.
I clearly indicated in my order that it was OK to substitute flowers if my original were not available. They had to call me to tell me that my selection was not available/​in season. Thankfully, I was in a cell reception area and could return the phone call, even though I had already indicated on the order they could substitute flowers.
Second, the address was incorrect (my fault) but I called them back immediately and gave them the correct address. The woman on the phone WHINED to me, going on and on about how they are losing money on this order. Mind you, the new address was ONE TOWN AWAY, we are talking maybe 5-​miles from the original address. She was WHINING on the phone to me about losing money on this order!!! Poor customer service.
To cap it off, the person I sent the flowers to took a picture of the arrangement and sent it to me. Needless to say I was NOT impressed. I selected the «Better» (bigger) option… for $ 65 I was embarrassed by what was delivered to my friend.
I will NEVER use Weiland Flowers again.

Aftere posting my initial review, and receiving no accomodation from the old owner, I was emailed by Laura, the new owner of Weiland Flowers. In contrast to the previous owner, she was very kind, pleasant to communicate with, and promptly gave me a full refund and an apology. I feel optimistic that with new ownership Weiland Flowers will be on track to deliver great customer service and great flowers. I will certainly be giving them a try again in the near future!