Hertz Rent A Car

There was a message from Laura that was now deleted. Are these ploys to make it seem like you’re wanting to take care of the problem, but you’re not?

Fast, friendly service.
It seems like they gave us some misleading information at first, in regards to who could pick up the car. But once we got that all straightened out, everything was perfect. In fact, it was a minor glitch, and had it not occurred, I’d give them 4*‘s!
The glitch was that we rented the vehicle online. No biggie, everyone does it. Then I found out that the date of pickup, I’d most likely be at work. Initially I was told that I either had to go back online and switch my reservation to my wife’s information, or I had to pick the vehicle up myself. They said they couldn’t accept someone else’s reservation, other than who made it online.
When my wife called over there and got someone else, they said it was no big deal. It turns out that I was at work, and she went over and picked up the vehicle with no issues whatsoever.
When we returned the vehicle, we were in and out in about 5 minutes. We dropped off the vehicle, my wife went in (again, because she had to use her credit card because she picked up the vehicle), and that was it. They came out, looked it over, confirmed no damage, and we were on our way.
The vehicle was clean, inside and out, and only had a few thousand miles on it. I will definitely be renting from them again.