McCleaners

Well decided to give this dry cleaners a try. Had a beautiful white down comforter with a small saucer sized light stain. Picked it up a day and a half later Saturday after 4pm. Drove home 20 miles and pulled it out of the wrapper and guess what, it’s still cold and damp. I would expect a first class operation to pay attention to the quality of their work but then that’s an old school quality. And yes the stain was still there. When I asked if it was taken care of the young man at the counter said if not to bring it back. Didn’t even bother or offer to check. Tried to call but no answering service after hours. Gave it two stars for at least acting friendly. Otherwise no quality service, substandard results, and a total failure to go the extra distance to check or confirm a customers concerns. Maybe they launder clothing ok but big items forget about it.

Brought 2 shirts back because the quality of the job was poor. One shirt, never worn, came back with dirt marks. The other shirt’s collar was ironed with folds in it. The young owner’s son was very unprofessional, and had a fit when I asked him to re-​do the shirts. He actually started to argue with me and accused me of using another company and then bringing the shirts back to him to re-​do. Obviously he only knows $$$ and not customer service. I had to actual point out to him the poor workmanship as he denied seeing it. Been coming her for years and Ive been noticing the quality diminish as the prices rise. Never again!!! Think twice before coming here!

The people here are so nice. My clothes always come back clean and really well pressed. They’re conveniently located and have the 10 min parking right out in front of their place.

Francesca and Daniel are always a pleasure to work with. I took my wedding gown to get spot cleaned and it looked absolutely amazing. Also, took my grandmother’s dress to get hemmed and sleeves to be taken in. No need to go anywhere, just go to McCleaners!!!

Have had good experiences with McCleaners, until the last visit. My wife bought a dress at a thrift store for $ 7.00, not realizing it required dry cleaning. Because of the low cost of the dress she said she was not willing to pay more than $ 8.00 to have it dry cleaned. When I dropped the dress off Franciesca quoted me a price of $ 8.75, to which I agreed. When I went in to pick up the dress the price was $ 12.00. I told Mariela the price quoted by Franciesca, but she said Franciesca was not there, so the price was $ 12.00. I did not have the drop-​off receipt with me, and asked if when I brought the receipt back with the $ 8.75 price on it they would refund the difference, which Mariela agreed to do. Imagine my surprise when I got home looked at the receipt and there was no price on it.
I would strongly suggest that when dropping off items the clerk be asked to itemize the price for each type of item in writing on the ticket to protect customers from being overcharged.
FYI, McCleaners does not accept American Express for payment.
I gave McClelaners three stars because their cleaning service has been good, just not such good customer service.

Good cleaners, but they say they have same day service and the last two times I tried to use it I was told clothes would not be ready until the next day. They were «too busy». Well…

I bring all of my stuff to them, including a wedding dress and hard to clean items, and trust them completely. Have never had a bad experience but have had items not ready on time… but at least the item came back clean and undamaged!

I was very happy with this cleaner until one of my shirts came back discolored. I saw the discoloration before I left the parking lot and brought the shirt back in. Instead of apologizing and trying to fix the shirt, I was basically told (by the owner’s son I believe) that this was not their fault and the discoloration was most likely there before I brought the shirt to them. Not good. The defensive and accusatory attitude was unwarranted. I understand accidents happen when laundering clothing and would have accepted a simple apology and a minor credit toward future cleanings. The result of this exchange is I took my business down the street to Joyce Cleaners.

I grew up in the dry cleaning business. My dad owned 4 dry cleaners in Kansas and served government contracts with the Army. So I don’t come to this review lightly. I wear a suit almost every day, with dress shirt, so our cleaning bill may not be normal. The prices here are fair.
They once broke a belt buckle on my London Fog raincoat. The manager went to «hellnback» to replace it. Good customer service.
1. You can actually talk to the manager here. I like that.
2. Same day service is offered (before 10 a.m.) one day service is normal. Everything is done on the premises.
3. They encourage you to take your hangers back (recycle). I do. They thank me for it.
4. It’s close to where I live, but I’d drive a few miles to keep using them.

McCleaners is the best!
They have very friendly service and really know their customers! All my clothes come back clean and fresh as new. I haven’t had a stain they couldn’t clean, and my family is messy! Their tailoring service is also really great and reliable. And all the work is done on site (unlike some other dry cleaners where they have to send them out and wait for the return on another day). So you know it’s dependable, no lost clothes, and it’s a fast turn around.
They also have same day service, which has saved me on numerous occasions. THANK YOU!
Did I mention good price!!! In this economy where we’re counting every penny, McCleaners makes it all count!