Mountain Storm

Jeff and crew have been great for my business. Service has been wonderful and pricing very competitive. Jeff has gone the extra mile as well, referring my business to his friends and clients and help us meet people through the chamber of commerce.
I can’t recommend Jeff and Mountain Storm enough.

We have had our homeowners insurance with Jeff Douglas for 6 years. We filed our first claim in September 2015, and the process was seamless. We called him in the morning and by that afternoon the claim had been filed, and we had an appointment to meet with the adjuster the next day. In less than a week, we had a check for the damages and the process was complete. Mr. Douglas personally called twice during the week, to see if we had any questions, and to make sure everything was going smoothly.

I had been introduced to Jeff Douglas through my realtor and Jeff had helped me put together an insurance package for car and house. This was back in 2009. Over the years, I’ve added other cars and motorcycles.
I’ve finally decided to split off with another agent as Jeff and his entire office have unfortunately dropped the ball with customer service. I’m not entirely sure what has happened but when I try and get a hold of Jeff or anyone else in his office I’ll end up going a week or more without a response. Calling every day so I can add a new car I’ve purchased to my policy seems a bit excessive but even that doesn’t get the job done.
I’ve also found materially cheaper rates with other providers that Jeff doesn’t carry.
Mainly I’m disappointed by the unacceptable level of service. If I need to reach my agent once a year I don’t think it’s too much to ask to return a call. I’m even having a hard time right now getting someone to return my call so I can cancel my current policy.
Years ago I had recommended Jeff and Mountain Storm to friends who were looking for insurance options. I’ve recently followed up with them as I’ve been having service issues. I was told similar stories about lack of service and followup. This reflects poorly on Mountain storm as well as myself.