Right Time International Watch Center

Total run around on watch repair!!! It took over a month to have my watch repairs completed and then to have it break three day after I get it back. When I took it back in I was informed the parts are no longer available… what? I just paid $ 95 for it to be repaired. Why wasn’t I told that when I picked it up? Why was I charged $ 95?
This is not a trust worthy watch repair shop!

I never trust the pricing on repairs at this place and the people are very rude and arrogant. After multiple batteries, link removals, service and a purchase; I will never be back.

Incredible place, and incredible people! Wonderful selection of unique watches for both men and women. Service was fast, the people working there are friendly, and everyone is very helpful. Very personable staff that pays very close attention to specific requests and even adds some flair of their own. If you’re looking for a gift, or just something cool to add to your collection, check it out!

These guys re-​define expensive. Pricing is way beyond anything reasonable. I have a very nice Tissot watch that needed service. They wanted to charge me approx. 150% of what I paid for the watch. I took the watch instead to a another watch repair company with much better Unilocal reviews. They did the same service, with authentic Tissot parts, for much less than half of what these guys wanted. Stay away from these people, unless you enjoy being ripped-​off.

This place is a complete joke. I called into the store because I am in the market to sell a few of my watches. I spoke with a gentleman and asked if they were buying right now, because believe it or not a lot of these places that advertise that they are a buyer will not be buying all the time. He explained that they are in fact buying right now and he also noted that any boxes or paperwork that I could bring along would fetch a better offer from them. I said, «great» and I drove about 20 minutes to the location. I walked in and there was a lady working with a customer. She was the only employee that I saw the entire time I was there. She didn’t say anything to me until she was completely finished with the customer and the customer was walking out. Not «hi, I’ll be right with you» not «Hey just so you know I see you and realize you are here» not a thing! Once she finally speaks to me, I explain that I am in the market of selling some of my time pieces and before I can even open my watch case to show her what I have I hear, «ohhh…you know you would have better luck at eBay». I continue opening my watch box to display the Tag Heuer and 4 Movado’s that I am thinking about selling and she barely even looks at them before stating it again, «yeah we aren’t going to give you good price, you should look to eBay». I’m thinking, «are you *&^%$#@ kidding me?» I drove all the way here just to be completely let down. She didn’t even look or get someone to look at what I had. Where was the guy that had answered the phone? Where was ANYONE that knows how to work with people and do business, because this lady clearly doesn’t get it. I even mentioned that I was open to trading in a couple of them for credit towards a different one, which in my mind says, $$$$. This guy might be interested in BUYING a watch from you. While I wish I had some awesome finally about how this lady displayed more personality than an amoeba but that is it. No light bulb went off, no realization that I was actually a customer even if I went in there to sell someone, nothing. I left and I will NEVER come back. I will discourage anyone and everyone that I know, aside from people I don’t like, from going to this joke of an establishment.

I have used this place several times to work on my higher end time pieces for various services. The services was always «okay» So I called yesterday asked what time they closed they said 6 PM I said all I need is a time set on a watch as it is Very-​complex multi chronograph and with daylight savings even looking online I could not figure it out, no problem the lady said we can do it quickly and get you on your way.
So I leave work early, scramble through tons of traffic and pull in at 5:47 PM. The lady said how can I help you? I said I called about having this watch set. She says no problem, she goes in the back and the watchmaker tells her «I cannot do it now I am leaving!»
I responded nicely and said, Please can we do it now as I had to leave work early to get here and scramble in traffic, She goes in back and asks him again, so they say can you leave it overnight??? again I explained I cannot get here during normal business hours as I would need to leave work early to pick it up. Again she goes to the back by now it is 5:58 pm and the watchmaker says again «I can’t do it now I am leaving. So at this point in time I would say as in ANY business (within reason) your customers should come first! So now I will not return to this location for any reason.
unfortunately do to someones arrogance they have lost a customer!

wonderful family owned business carrying the most popular names in watches for both men and women! Very friendly knowledge service offering warranty on watches free sizing and you can buy them brand new or used! Perfect anniversary gifts or a great investment for yourself. I opted for the female Movado. I fell in love with it as soon as I saw it! Enjoy!

The good thing about this store is they have a nice selection of watches and bands/​bracelets. The bad thing is the service. I went in to get my watch battery changed. The person that greeted me was less than friendly. I had to sit in the parking lot for half an hour while they changed it. When they handed it back they said be careful with it because it is no longer waterproof after the battery is changed. I was bumbed a out that. I found out later they could have replaced a rubber piece inside and pressure tested it and it would still be waterprof but that wasnt presented as an option. They did not clean he watch which seems like something they should throw in for a $ 40 battery change. Also my watch band came apart on the way home because they did not replace the pin in the link correctly, I had to fix that myself when I got home. I had to dig out my instructions because they did not bother to se the time. Poor customer service, poor work, and overpriced.

It’s great to buy a watch you love from great people who know what they are doing at a level well beyond anywhere I shopped. They understand that a timepiece is different than a jewelry purchase.

Replaced battery and retested my dive watch. Also cleaned, set and polished to like new! What a nice surprise, this service team is top notch!

We’ve been in here many times but I wanted to review a recent experience with their service.
My wife’s Tag Heuer stopped working and we assumed it was the battery (it’s a quartz). We first went to our local Tag authorized repair center but the quote was very high. I understand they have to pressure test but still.
We decide to get a quote from Right Time and it was much more reasonable even with the required pressure testing. It’s not under warranty so using an authorized dealer didn’t really matter to us; we just wanted it done correctly.
After taking a closer look at the watch they realized the movement was actually damaged and the repair would be more expensive. All in all the repair ended up costing the same as the battery change at the other store and they took the time to buff out the scratches. The watch looked almost brand new when we got it back.
Very pleased and will buy my next watch from them.

Great service. Really cool watches from all different brands to choose from. Felix, the owner, is very knowledgable and can pin point your style of watches and shows you all the ones that you know you’re going to love.

Nice clean store. Plenty of parking. Everyone was very friendly. My only drag was that I had to leave it for an hour for a battery change. To their defense, it’s a complicated watch with an unusual back to take off. Unlike most places, they actually set it to the correct date and time. Most places just put the battery in and give it back to you. Would definitely go back

I came here to get my new watch resized, and from the merchandise and the store condition I expected a much better quality of service. The lady who helped me was very dismissive and even sort of bothered that I was there for some service instead of buying one of their overpriced watches. They were not busy and the ten minute wait she quoted turned out to be twenty and there’s no place to sit to be out of the way. I don’t think I’ll be back and I can’t necessarily recommend.

Found a old Seiko watch at a garage sale the owner Felix was able to get it running again! Your store is great for repairs and getting watch batteries replaced. They also have a cool selection of new and used watches like Tag Heuer and Rolex. I found a good looking ladies watch for my wife but a little out of my price range. Oh well I will stop by soon to see what’s new.

They have a great selection of watches. I am currently saving up to get a new diving watch and I plan of buy it here. I got a watch battery changed out here, no questions asked, they did it in 5 minutes and were super friendly!

Right Time is one of those businesses I frequent because I know I will always get treated with respect and the best service. I have bought a few watches from them over the last few years and I have always liked that I was dealing with a person rather than some big corporate entity. They also carry an interesting and eclectic mix with brands like Paul Picot, Ball, and Muhle Glashutte that are high quality and not as ubiquitous as the big Jared type stores carry like Tag Heuer, Omega, and similar. He has on several occasions done repairs for me at no charge and last year I was able to purchase a watch for my wife on layaway which allowed me to pay on my schedule.
Highly recommended.

This used to be a Wendy’s, but you can’t tell once you go inside. They have really nice display cases full of high end watches and the place looks very elegant.
I’ve never actually bought a watch here, but I’ve taken mine in several times to have it worked on. They’re always very professional and definitely know what they’re doine. I’d come back here in a heartbeat!

I have never actually purchased a watch here, but have gone in for general repair and watch band fittings.
The showroom actually is beautiful with lots of display cases packed with watches of all styles and prices.
I like the owner/​associate too for repair work. He clearly knows his craft and can quickly fix little issues and diagnose bigger ones.
I wouldn’t hesitate to recommend them — I only gave 4 stars because I have not made an actual purchase so not sure about their prices, but selection is definitely there!

At what point do you forgive unfriendly service for a job well done?
I went in knowing that I had one problem with my watch and left assured that I had at least three.
The man helping me clearly knew his stuff but I felt patronized the entire time he was inspecting my watch. He scolded me for all the scratches on the face of the glass, said that the internal damage was due to «owner operation» probably from «too many bar fights» and also set me straight on the color of my watch. It’s not gold but yellow… What was I thinking?!
When the inspecting was done he let me know he would call «next week.» On a deadline, I let him know i needed it within a couple days and he obliged but let me know that he would not be calling.
I picked up my watch today and it looks good as new and the pricing doesn’t seem too steep, Inside the store they have an extremely wide selection of watches if you’re looking to buy a new one.
They also gave me «something special.» My exciting gift? A punchcard for battery changes that will give me a free one after six. Score!