Rose Pediatrics

We love Rose Pediatrics. They always get us in whenever we need to be seen. They never make us wait and have us done in 45 minutes or less. Their website is fantastic for everything. They are very responsive when you call the nurse. They make you fill out an age appropriate well visit survey and give you suggestions on what to do with your child in certain areas. They send a packet of information home after ever well visit. They also provide the shot record minutes after the shots are given so you don’t have to come back later. Highly recommend!

We just recently moved to the area. My daughter came down with a fever three days ago. We read up on fevers on the Internet and have been treating her with OTC medications, but she has not improved and her stomach cramping and ear ache kept her up last night. So I looked online and found this office near us and called first thing this morning to make an appointment. The receptionist told me to schedule she would need my phone number and she would call me back. I asked why she would need to call back and she flatly repeated herself that she would need to call me back. Well, that was over two hours ago and nothing. Glad I trusted my gut and called another pediatrician office after she hung up with me. If there was a valid reason she needed call back that she could have explained, maybe I would be a little more forgiving, but to not explain and not follow through are two red flags. There are plenty of pediatricians in the area. I guess Rose Pediatrics does not need new business.

My sons have been going to Dr Mason at Rose Pediatrics for almost 2 years. We love the office staff. They’re efficient and prompt. Getting a same day appointment is never a problem.
Dr Mason is a terrific doctor. She’s great with the kids. They don’t even squirm when she checks their ears (I used to have to hold them in a tight grip when other doctors check them). She also listens to me and seems to be a big believer in a Mother’s intuition.
I like that the medical records are computerized. It’s always easy to get immunization records for sports teams, school, etc.
We like how they don’t overbook patients. We rarely have to wait more than 5 minutes to see Dr Mason. There are other patients in the office when we are there, but they time things so patients don’t have to wait. We used to go to a large Pediatric practice on County Line Rd and regularly had to wait 30 – 60 minutes to see the doctor. We’re so glad we switched.

We have been with this practice for 1 year and 7 months. While we did like our doctor, something is off. They lost my sons chart twice — asking me why he didn’t have a chart. How would I know? Then, rather than finding the missing chart, they «just made a new one». When we have seen different doctors for sick visits they contradict the other’s medical advice (maybe because it’s not in the chart?!), which doesn’t make you feel confident.
This weekend I called the after hours line after visiting the website. The site showed my sons symptoms in the «call us immediately to speak with your doctor day or night» category. When I called the answering service did not ask what was wrong with my child, rather what insurance company i carried. Then, I was directed to call my insurance nurses line. The doctors do not take call from patients with access to a nurses line. I can’t believe they would put a policy like this in place — it speaks volumes about their patient care. Or lack there of… My insurance company rep actually laughed when I told them the doctors answering service told me to call their nurses line. She then helped me select a new pediatrician immediately — never thought I would be praising my insurance company over a doctor. ;-)
There are a number of good practices in there area, pick ANY of those.
Plus side — there is never a wait. Literally, we have never seen another patient in the waiting room. Wait, maybe that was another sign?