Centurylink

HORRIBLE, AWFUL, STAY AWAY! We were actually customers of Century Link for more than 12 years (started with Qwest) and everything seemed to be okay until we moved into a new home more than 2 years ago. From that time forward, our bills were never correct. I would spend endless hours on hold trying to resolve and finally just gave up and cancelled (after months of being billed incorrectly). About a year ago, they decided to send us to collections for the incorrect bills, which again, took endless amounts of time on the phone trying to resolve. Not to mention we did NOT want our perfect credit ruined over these jokers! Thought it was all over in May of 2015 and just last week, received a NEW collections letter! What? Contacted the previous collections agency we thought we resolved the problem and found out they no longer service Century Link (I wonder why!), but the new company is clueless as well. I have NEVER been so upset with a company and cannot believe the way they treat someone who paid them for more than 12 YEARS!!! I would would suggest going without internet rather than ever signing up with them. I am a positive person, but this company irritates me to NO END.

I am so pissed off with this company for so many reasons I don’t even have the energy to explain how completely shady they are! Prism TV is a joke! My complaints will go to the Attorney General, which I suggest you do if you have a complaint, because their customer service won’t help you a bit. In fact I was trying to explain what happened to a rep and her exact response was, «Ma’am, what’s your point?» Save yourself the outrageous cost of cable and get yourself a Roku. You can get the same channels for $ 20 a month.

Easily the worst experience I’ve ever had with an Internet provider. I’ve been treated poorly by four reps and have terrible service. Go figure, not BBB accredited, ripped apart by consumer reports, and all major social reviews rate it at a 1 star. I was informed by a supervisor ‘no matter what you do I’m going to stick it to you in a fee that cannot be waived’. – exact quote from a rude man named Chuck. Spoke with two great representatives prior to that conversation who said, ‘absolutely, our fault, let’s get that resolved.’ I called and stated, ‘I’m happy to pay my bill today! I just need my bill to reflect what I was informed.’ Instead, I’ve been billed incorrectly, tech team has had multiple issues with our account, and after holding for 1 hour and 38 minutes, no resolution was made and I was hung up on. I’m livid, will not be using this service, and will be pursuing legal action.

STAY AWAY from CENTURY LINK, if possible
Worst sales & Customer Service.
I was offered to sign up bundle internet+prism tv. But first bill shows double of what they offered. When I called customer service, they said, we do not know how sales agent offered you that deal, we do not see it now. So is that business trick Century link follow, offer junk and bill double and expect customers to pay?
I cancelled Prism TV and modem, that is not ordered by me. I have got one box to return them, I called customer service and asked when can I expect other box to send prism tv and model in separate boxes. I was told if you receive only one, send both in one box only which is sent.
I was billed 2 months for modem lease, when I called customer service, they said we have not received modem yet. I told him I sent both prism and modem in one box as suggested by customer service, he said nothing received. I cut the call and found the UPS receipt and called UPS for delivery confirmation which is confirmed. When I called again Centurylink customer service, then they said I need to talk to prism tv, they cant see it.
Apart from above billing problems, other technical problems also experienced which I should take time to call them to resolve the issues.
TOTALLY, TOTALLY. I really wonder how Century Link is in the market and getting the customers? Is it due to monopoly either COX or Centurylink? I pray god to have more vendors in the market to provide best service to customers.
And I wish to have an option to give zero rating to Centurylink, but minimum I can give is 1 only.

Well… another glowing review here. Poor service! I cancelled their Prism TV bundle, yet they continued to bill for 2 more months. I called and they said they had no record of the cancellation and there was nothing they could do to remove the charges. But, they did offer a monthly discount of $ 7 if I continued with them. Nice.

We have had Centurylink a while for internet and didn’t have too many complaints. We had DISH for tv and were happy with them but knew our deal was ending and price was going up soon. When the Prism TV sales guy came around the neighborhood and said we could package internet and tv together for less than we were currently paying for both we decided to give it a try. What a pain it has been so far! We have been overcharged twice so far. The first month the sales lady said it was because they «forgot» to put in correct codes for the discounts. She supposedly fixed it but said she couldn’t do anything about a refund because that month had already been billed. The second time it happened I had to call back again and hang out on the phone most of the morning trying to get it straightened out. I was switched a couple times to people who could help me better. The last guy figured out that while the previous sales ppl said they were quoting a price for they bundle in actuality that was just the price for Prism TV. I basically said that this was bogus. We switched to pay less than we were before not more. If I had known that I never would have signed up. He looked into some things and was able to get the price close to what we were actually quoted. We’ll see how our bill looks next month. For all the hassle I had to give only 2 stars. I don’t like that they have made me feel like I can’t trust the company. Plus, there are quite a few things we don’t like about Prism TV. The channel selection is ok but my husband doesn’t like that they don’t have NBAtv. You can’t really watch picture-​in-​picture unless you are doing their «multiview» feature and that’s specifically only for sports or news channels. Not just for channels of your choosing. Sometimes when you change the channel, it will disable any pause, ff, and record features for a while. We’ve had it jump to live tv saying it was doing it to record another program but we didn’t have anything to record at that time. And there seem to be more glitches and falters in programming than we ever had with DISH. All in all, we will probably be canceling at the end of our year contract unless they make some decent updates in the next few months.

By far the worst cable and Internet experiences I’ve had in my life!!! The customer service you actually need is either closed or you sit on hold until they do close. Most recently I have made 8 phone calls spanning 3.5 hours and two days, 2 chat sessions spanning 2 hours in 2 days and have now been on hold for 47 minutes while waiting on someone to answer my call. I returned equipment a month ago but they can’t find it and proceeded to charge me $ 500 for a package with their pre-​paid label on it that is now missing on their end!!! This is all after a sales person promised me amazing prices and a $ 100 visa gift card that I have never received. I can’t even express all the negative experiences I’ve had with them in my period as a customer, or any of the stories that my friends have dealt with! ABSOLUTE WORST BUSINESS EVER.

If you’re looking for horrible Internet service with terrible customer support… then CenturyLink is the service provider for you! In all honesty, avoid CenturyLink anywhere possible. I’ve never experienced a more frustrating provider. They are absolutely worthless!!!

Very frustrating to deal with this company. I had Internet and Prism TV in my apartment, the Internet connection was very spotty. I occasionally work from home and I am working on a masters degree, I need a reliable internet connection. The last thing I need to be worrying about is how many times I’ll lose connection and have to reset the modem during a telecom.
I ended up canceling my centurylink service. I was prepared for early termination fees, etc. What I was NOT prepared for was the difficulty in actually canceling. First few attempts to call I received the following message «all circuits are busy, please try again». I stepped away from my desk at work the next day thinking I may have better luck in the morning and did manage to speak with someone. After about 20 minutes between the wait and answering all of her questions, she told me that since I have Prism TV she can’t help me. Can’t cancel my account, I have to talk to the Prism people, can’t transfer me, her system is broken, can’t give me the phone number, she doesn’t have it.
So I dug around online and found a «Prism» number to call. Another 20 minute phone call of waiting and answering the same questions, and the guy says he needs to connect me to the Prism people to process return labels for the Prism equipment (so I’m still not talking to a Prism person? But he can cancel me after all?). Next I get redirected to an automatic menu with not so much as a goodbye from the guy, none of the menu options are what I need, so I picked one thinking I could get transferred again… and get a message that it’s a non working number and their system hangs up on me. Unbelievable.

Century link is/​are the world worse customer service. I thought COX is bad. These 2 company would tie in a race. I have been on the phone this morning for 1 hour and 27 minutes. Been transferred 5 times and still have no help from anyone to help with my bill. This is a bunch of bs. Bunch of lazy people. What good is your service if you can’t help? I’m on speaker phone because my ear is getting hot from my phone. As I’m typing this, I’m still on hold from my 5^th transfer. Wtf? I guess once they get on the phone, I’m canceling my service because of this bs. I’m not on contract so screw them. I’ll find a different Co. To start over and get screw there too I guess. Can’t find good services anymore Any where. Wake up century link! Read about your bad reviews! NO STARS!

It has been 3 days and I have yet to have a technician come to my house. I had a simple internet install and the technician knocked out my Prism service. Their response was «I am not a Prism tech therefore I can’t fix it.» I had to call in to fix — spent 2:20 hours on the phone to finally have a «Prism» tech scheduled between 1 pm and 5 pm the next day. Low and behold the next day at 5:30pm, no tech showed. I then spent ANOTHER 1:49 hours on the phone asking for a tech to come. Finally a supervisor assured me they would call in the morning. In the morning, no phone call. I called AGAIN and was on the phone to be told they will show between 8 am and 5 pm, yes a 9 HOUR timespan for something not even my fault. I have yet for a tech to come and resolve. Please do not use this company for any services!

HORRIBLE!!! They have double billed us so many times. If you have a billing issue (and you will), email. Have proof of communication. We had to return old equipment due to our Internet constantly shutting off. They wound up billing us for said equipment. I had to send them proof of delivery my times after they continuously claimed they never received it. After receiving an email confirming our bill will be adjusted and there will be no service interruption. .3 days later, my service was interrupted (shut off) for an amount that is not due for 2 more weeks. I believe they scam their customers. DO NOT SIGN UP WITH THEM!!! If you are a customer, keep detailed records like I do. You will need to do their job. Contacting the Better Business Bureau. I urge others with similar issues as mine to do the same.

Worst service ever! I spent hours on the phone last year trying to move my service and now I’m moving again and they are still messed up — telling me they can’t move my service because their computer shows DTV Phone Future is not available. The CenturyLink Agent said «I don’t know what that is»…like I’M supposed to know! I bundled phone, internet & DirectTV 4 years ago on a 5 year contract. When the 5 years is up, I am seriously thinking about going back to Cox even though I didn’t like them either!
Talked to Direct TV & they said because of the bundle, Direct TV had to move the phone & TV service; Century Link can only move the internet service. Well atleast DirectTV was able to tell me what was going on. Too bad Century Links agents don’t know as much as Direct TV agents!
Dear God… please send a new phone/​internet service provider to Tempe AZ!

Called to see if they would match the offer my daughter gets that lives a mile away. Told me yes, set everything up and then fortunately when I went over everything they added more. Switched me to supervisor who now refused to match the price. Cancelled the order and two days later they sent me a modem. Now after over an hour trying to cancel again, they want me to drive and return the modem. Rude and everything they say is a lie. Not to mention the fun of waiting on hold for 30 minutes and then have them hang up on you. Chat guy was also rude. Would pay double for Cox service.

We switched from cox to centurylink needless to say as of today we are cox customers again.
Not only does centurylink have the worst customer service but the service in general is poor as well. We had them out multiple times for various issues.
Last week was the straw that broke the camels back. After reviewing my bill I noticed a $ 200 charge for technician coming out. I called CS and asked why we were charged. When it the description on the bill it said no problem found with equipment. The cable box hard drive had gone bad. The technician replaced the box with a new one. But didn’t write details notes. When I told CS he did indeed replace the box. She laughed at me and said, are you sure… are you kidding me? Yes, I’m sure. So indeed the equipment was failed and you charged me for no reason. He reply was well our technicians have to get paid somehow.
I expressed I would be terminating my service, if they didn’t remove the charge. After speaking with a supervisor the charge still remained. I called cox cable and took matters into my own hands.
Today with cox being reinstalled, I call centurylink to terminate their service once and for all, I couldn’t even do that because, the notes were completely gone from the account so they couldn’t verify I was authorized to make changes to account. The needed to speak to my husband. After several 100 choice words, I said just wait, your going to have your a*s handed to you when he has to call you back.
It’s unbelievable to me the massive headaches we incurred with with company I plan to contact the BBB, FCC, as well as CA they haven’t heard the end of this yet.
Do not waste you time or money, you will be sorry you ever switched.

I can only echo the sentiments of others who have posted in this thread. The worst dealings with a large company I have ever experienced. I too had switched to Centurylink from Cox, thinking I was getting a great deal. Fantastic service to reel you in, then from there out, abhorrent service, product and treatment.
As others have mentioned: The bundle price was good for about 4 months for their highest speed internet, and decent cable package. ($ 109 /​mo, as agreed upon) Then, suddenly, my bill jumped to $ 273 for one month. And every subsequent month after while I endured the torturous endeavor of trying to get my billing sorted with CS.
Excuse after excuse, and promises of credits, free added services, etc. never materialized. My internet was down to under 5mbs. The people were rude on the phone, even when elevated to upper management. (Even the $ 100 «Gift Card» for signing up was a joke and never activated)
I joined back up with Cox and ripped all their equipment out and sent it back. They then had the audacity to tell me I had a $ 200 early termination fee on my bill. I figure the outstanding balance prior to this disconnect fee should put me even with where I would have been, had I paid the agreed monthly price of $ 109 /​mo, since I won’t be giving them another dime.
I would not waste your time or money on such a crooked company. If it looks too good to be true, it usually is.

Just poor customer service. 2 hour wait times only to be disconnected. I would put zero starts if I could. My monthly bill double for no reason and when i moved I wasn’t able to log into my account.
Horrible customer service that can drive you mad if you really need to talk to someone who knows what they are doing.
With only 2 options what can you do?

*****Just stop now and sign up for internet with any other company except Centurylink*****
Since May I have had subpar service with this company. I have called about 5 times to complain that I am only getting 5mb per second on all my devices. Every time I call, the person on the other end tells me that the service looks great on their end. They don’t listen when I tell them that I am getting 5Mb on 3 devices and I should not have to reset the modem every two days like they tell me too.
No one listens to what I need and it is a bunch of lies. Today, I called to cancel and Ginger (the rep) told me that I have a 12 month commitment. Mind you that I signed up for a no-​contract service. She said that I owe $ 20 per month for the unused months (8 months left). She said that I could only cancel within the first 30 days. I let her know that I have called 5 times about the bad service. She cannot see the notes on her end and she is not linked to notes from technical issues. How can someone in retention not be able to see the history of the account to be able to get the full picture.
Another lie and ploy to get you to sign up and make you pay even more when you want to cancel.
I don’t want much, I just want my devices to have more than 5Mb per second. I asked to speak to a supervisor and Ginger refused to transfer me. She said she can send an email and then hung up on me. Yes, she hung up on me. That is CenturyLink in a nutshell. Pull this call, 9÷26÷2014 at about 2:10pm and the rep name is Ginger. All I want is to leave. I don’t want to do business with your company because you are shady and crooked. You cannot do business like this in 2014 and I will let every last human know to stay away. You cannot put NO CONTRACT on the front page of your website and then tell me I am in a 12 month «commitment».
Please make it right. Not only for me but for future customers.
1. Ginger cannot hang up on me even though I am an angry customer. I believe I called the retention number. Not only does she not help resolve an issue I have been having for months, she hangs up on me. She should be repremanded
2. Change the wording on your website to either say 12 month contract or truly allow customer to cancel anytime under your no contract. No Contract– Is a lie. it is not called a contract but it is a 12 month commitment. (how funny does that sound and is it different to you and I). I called to cancel and I will have to pay $ 20 per month for the unused months left in my «commitment»
2. They throttle your service. You do not have the speed that you pay for. They will slow you down to a crawl if you use your service.
3. The modem is the cheapest. When I signed up I was told that I had to use their modem/​WIFI. If you use any devices wirelessly, stay away from Centurylink. I sold my $ 200 WIFI with the latest technology to go with their $ 39 one. The jokes on me.
4. You will not get the service you pay for and complaining will do absolutelynothing. Don’t be sold on the price they give you.
Again, I just want to leave, I am unhappy because I pay for a service that I am not getting. All I ask is for you to honor we initially agreed upon. NO CONTRACT. It is simple, COX does it, Time Warner does too. When the customer does not want the service, we just part ways.

We transferred to CenturyLink from COX because we thought we were getting a better price. NOT! They ask me how many devices. We had in my home so they can get me the right modem. Well they gave us a 15mbps modem. We were told that should work. Well after a week or two we called back to let them know of the problems we were having with the 15mbps. So the customer rep. Sent us a 20mbps modem. DID NOT WORK for all of our devices and we also found out that ON DEMAND also uses up bandwidth. THEY FORGOT TO MENTION THAT. So when we asked about the 40mbps WE FOUND OUT IT’S NOT IN OUR AREA. REALLY? By this time we received our second bill and it was freaking high. So we called a again to asked them why our bill was so high. The nice customer service rep. Found out they charged us $ 99 for our second modem that we were leasing like the first one. so he adjusted the bill. Now we get our third bill it to was very high. So we call again come to find out all of this time DIRECTV was not on the bill. Well, DIRECTV charged for the two months they missed or should I say CenturyLink left off. so now I’m Pissed because we are now paying almost three hundred by this time for some messed up telephone and Internet service. I actually love my directv so that’s a keeper. But CenturyLink has to go… so needless to say I went back to COX for Internet only but at least I know now all of my devices are working. Oh yeah we couldn’t get the Verizon discount because we were already on a discount plan with Verizon. …so stick a fork in me WE ARE DONE…

I have used Century Link DSL for one year now. I subscribe to the 1.5mbps service to the tune of about $ 45 a month after taxes and other expenses.
Here’s the real scoop on Century Link DSL:
They advertise 1.5mbps service. For that you pay around $ 45 a month.
What you get is about 0.22mbps (or less). The ONLY thing that comes to you at the rated speed are speed test web pages, everything else is slowed down to the real speed around 0.22mbps (or less), not the 1.5mbps you are charged for.
0.22mbps is roughly 3 – 4 times dial-​up speed (or less), roughly 1998 (or older) technology.
They advertise 2005 technology, price it at 2017 rates but deliver 1998 performance.
Their entire advertising and marketing of DSL service is a LIE! CL is in my opinion, dishonest.
So here’s my idea. If you work for any local retailer and a CL employee hires you to shampoo their office carpets in four rooms, you only clean one room but charge full price. If they complain, ask them why it’s okay for them to do the exact same thing every hour of every day to their customers but when someone does it to them, suddenly it’s wrong.
Would you buy gas at a station that charged you $ 3.50 a gallon but only actually pumped one quart? Would you buy a full priced six-​pack of beer knowing each can was only one quarter full? Would you buy a dozen roses and be content when only three got delivered? If you buy CL DSL service this is exactly what you’re doing.
Welcome to Century Link. Yesterday’s Technology — Tomorrow’s Prices!
update: 6÷24÷14 I called to cancel my service, that was a very nasty experience. I am replacing CL with t-​mobile LTE wireless, 9gb, $ 60 month. And it works! Another substitute for DSL is
LTE wireless via Sprint.