Bagel Factory

I’ve been going to the bagel factory ten to 15 times a year since they opened six or seven years ago. I LOVE the bagels. But my experience last week was terrible. I went in to buy one bagel and a small side of cream cheese. Nothing could be simpler. The cash register worker first scolded me for selecting my own bagel and brought it to the register, which I’ve done a hundred times before, because the health inspector now wants their employee to do that. Fine. Just tell me. But don’t blame me; and don’t be rude and obnoxious about it. Then I asked for the small single serving size of cream cheese and was lectured that they only have one size. I said no, you have the $ 1 small single serving size and the larger $ 3 tub size for multiple bagels. Amazingly, the worker proceeded to lecture me that I was wrong, they don’t call them small and large, they have names (?) — like I care, and it went on for a few minutes while a line formed. I JUST WANT MY BAGEL — NOT AN ARGUMENT. I’M SORRY OF YOU HATE YOUR LIFE. This was a shocking experience.
I love the bagels. I will go back — one more time. If I’m treated like a piece of garbage again I’ll never return.

good food but staff could be friendlier. Part of the whole experience is how your treated. Maybe Smile or be happy.
They also don’t take AMEX and are missing out on a lot of Corporate business.

Bagel Factory is the only legitimate place to buy fresh bagels in San Antonio. They consistently provide top service, a family environment, and the bagels are second to none. The GM Tonya caters to everyone to ensure that the Bagel Factory is an enjoyable experience for any foodie or bagel lover. Amazing coffee and desserts as well. A laundry list of options and a great vibe every time you come in. Sierra and Luciano, who usually take my order, always provide excellent customer service. I can’t say enough great things about this lovely little neighborhood bagel spot. Viva La Bagel Factory!

This place doesn’t sell lox and cream cheese on bagels. Don’t be fooled by the photo. Nothing but spreads. No big deal.

Great service with a personal touch. Employees were fast, courteous and attentive to the customers. This was my first visit to the Bagel Factory, but there will be more. The bagels were great, one of the best I had. The server suggested a bagel with raspberry chipotle cream cheeses that I would never have tried on my own, it was excellent. The Bagleoche’ was delicious as well. The cookies and cinnamon bun were also great, fresh and down right delicious. I will be back!

I understand that it is difficult to manage and maintain quality employees, but that what it means to be in business.
The Bagel Factory decide it was just too difficult to manage and maintain employees so they decided to take the easy road and eliminate sandwiches, etc.
what an easy fix. The problem is, because The Bagel Factory choose the easy road, 100 percent of their customers had to suffer that decision.
Want a bagel with egg and cheese? Not now.
What a turkey on bagel? Not now.
Even the sign behind the counter has been remove.
This business is now just sad when you go inside. Yes, the still sell bagels, but not much else.
We used to be able to buy their bagels at HEB in New Braunfels, but they stopped selling them there.
They used to sell them at the Schertz HEB, but they stopped selling them at that location too.
Sad to see what was once a great business go downhill so fast because the owners got lazy.

Really good bagels and I love the chive cream cheese; veggie is pretty good as well. I am not a huge bagel eater however, but I have driven out of the way 2 times in the last month for this bagel. My husband loves their jalapeño cheese bagel and Serrano cream cheese. I would have given this 5 stars, but was actually disappointed to see that there weren’t any bagel sandwiches on the menu. I would definitely come more often if I knew I could add some protein and veggies to my bagel.

First of all, they have delicious sandwiches posted on their Unilocal menu so I drove 20 miles to get there. When I arrived I was advised they do not serve lunch and that Unilocal is responsible for their false advertising. Why do people like to pass the buck?!

This place vends a mighty fine bagel.
I guess I was a little spoiled with some of the places I used to live by, but I’m pretty particular with my bagels. The consistency has to be right! It has to be the boil and bake combo for the perfect exterior and chewy finish, and this place does it right. The bagels are ALWAYS spot-​on. And the cream cheese? Get out of here. I’m a big fan of the chive variety. They’re fresh and they mix them right in. It pops with flavor, for sure.
This place is legit, folks. Don’t settle for iffy bagels when this is around.

So… what had happened was I went to my now former fav bagel place for a breakfast sandwich to find they took all the sandwiches off the menu. Then I was so politely advised (sarcasm and poor customer service) that they have not served sandwiches in over 2 ½ months (I consulted with previous Facebook posts and check ins to know this was not an accurate statement — she lied to me). So anyway here I am down the street at Rise bakery! Long story short is Bagel Factory has amazing delicious bagels and is now expanding their market to many HEB locations. I will buy them at HEB moving forward. Still a good bagel!

Bagel Factory has dropped Bagel’s and Lox… AKA for Bagel with Cream Cheese and a Filet of Smoked Salmon. I was told by the clerk that Bagel Factory cannot be bothered making sandwiches anymore. They have other clients which keep them busier.
My wife and I drove out of our way for this little bagel shop. It was a stand alone. We will now go to a chain which is closer to our home.
Boo.
They don’t care.

Place is legit. Awesome selection and amazing bagels/​spreads. I’m from the NE and know my bagels– these are the best I’ve had in tx.

Boo! Boo! Boo on Bagel Factory :(
The Welder, The Ranchero, The Supervisor, The Fisherman… These are the names of the AMAZING thick meaty, cheesy bagel sandwiches The Bagel Factory USED to sell. Yes, along with incredible loaded egg/​bacon/​cheese/​sausage breakfast sandwiches, pizza bagels, and many more yummy bagel extras! My family came here on a regular basis. It was our favorite breakfast stop on the way to school and one of our favorite lunch stops too (see my previous post). Today, as we stopped on the way to school (prepared to order breakfast sandwiches) there was a large sign on the front door stating they are «now distributing their bagels to numerous HEB stores and decided to remove all the menu items except for… Can you guess? bagels! And, cream cheese of course (muffins too)». When I told the cashier how disappointed we were, she definitely had an attitude and stated, «we need to stick to what WE do best.» As I was filling my soda, I noticed two older gentleman sitting at a table griping about this as well. Funny, one of them had a coffee cup that said, «BOB, 1^st CUSTOMER EVER». Bob’s picture was actually on the wall as being the first customer they ever had! ;) One of the men stood up and came over to me and asked me how I felt about the situation. I told him I was not happy about it and would probably not be back. He told me that him and «Bob» were thinking about opening another bagel shop next-​door. LOL
I wish the Bagel Factory well wishes and hope they can survive competing in the HEB stores with other Bagel choices. Heck, maybe they’ll be all over before you know it? But… If they take a hard look at their reviews, almost all focused on the great sandwiches. I think the «customer» should be what they do best.

Fresh made bagels. And sadly, today is the last day for sandwiches, which were great when I purchased it. The coffee is Louisiana’s Own Community coffee which is what I grew up on and enjoy. Great staff, comfortable atmosphere, and great Wi-​Fi.

WOOOOW! «The Everything Bagel» with cream cheese… Dear god! Quite possibly the BEST bagel I have ever had. Looking forward to going back to this place to try other bagels AND I think I saw a sign about chicken salad so I need to come back here for lunch and try that too. I cannot recommend enough for the bagels though.
FYI… Easy to miss this place. Right off 281 South… Behind a Taco Cabana.

After an unimpressive bagel at another joint I found this little gem and I’m glad I did!
The cinnamon sugar bagel is phenomenal.
The ambiance is really fun in this place. And has plenty of seating.
The cashier could have been a little friendlier. My husband ordered a fountain soda and the machine wasn’t working so she told the cashier who told another lady. She said it was because the key wasn’t turned on the side of the machine and then told my husband if a machine isn’t working its most likely that and to turn the key… Ummm that’s not anyone’s job except the people that work there so that irritated us, as it was rather unprofessional. There was plenty of parking and the overall strip mall it’s in seemed welcoming.

What a cute little bagel place! Nothing like loading up on carbs first thing in the morning to get you through your day.
They have a variety of options here, bagel & shmear, breakfast sandwiches, and lunch sandwiches. Lots of different flavored of bagels as well! The wait staff were all so friendly and the owner of the place we our cashier! Not too often you see that anymore. She was so nice and since we are new to the area she welcomed us and really gave us a good start to our day. We both ordered a breakfast sandwich. Mine with egg cheese and ham, and his had sausage instead of ham. Food came out quick and hot. They mixed up the sausage and ham but it was a quick switch on our end and we went on our way.
This seems like a place we will be visiting frequently!

All the things. Please.
I’ve been on the lookout for a bagel place since we moved here. A locally own joint with a proper everything bagel. This place won! I also really love the variety of cream cheese options. I could never break up with veggie, but my husband says that Serrano is also very good. This place has great customer service & offers a military discount. It’s not close to us at all, but is worth the drive.
I woke up hungover at 11 on a Sunday and drove the 40 minutes round trip from Alamo Ranch to Bagel Factory so I could supply my husband with his fav when he was up. The free check in drink & great service really helped elevate my mood. Hub got his coveted Jalapeño Cheddar with Raspberry Chipotle spread. I tried the Spinach spread on my required everything bagel & it was amazing.
Don’t worry BF, I’ll never break up with you. Just stay the same please.

I have been looking for a bagel place since I’ve moved to San antonio. This is the place. I shall look no more. Their hours close early but it’s ok it’s so worth it. I finally got my bagel craving out of my system and this is the only place I’ll go. Thank you for having a coupon in the book of free or else I would of never visited this place. They also offer a military discount on your purchase.
Free WiFi.
Small shop great service awesome bagels
1 star for facilities
1 star for food
1 star for service
1 star for overall experience
Did not visit the restrooms so I could not grade the restrooms that made it 4 stars.

Pretty sure I absolutely love this place. Amazed at the great prices and fast service. We were on orders here with the Army and came in for breakfast. They offered a 20% military discount. Wow! I definitely love Texas haha.
I got the Supervisor on an everything bagel with bacon. It was kinda awesome. I wanna try the same thing but with sausage next time. Their bagels were delicious and they put a good amount of cheese on it too. I definitely plan on coming back to this place.