Levi’s 4 Floors

The first issue I had with my experience with Levi’s 4 Floors was the arrangement of the installation. When the carpet was originally ordered the salesman told me that the fastest way to get it installed was to be put on the will call list instead of scheduling an installation date, which would have been approx. 6 – 8 weeks after ordering. I agreed to be placed on the will call list and was told that I would be notified when the carpet actually arrived and I was placed on the list. Understandably you cannot be placed on the will call list until the carpet is received by the warehouse. I was also told that once on the will call list I would be called the morning of installation for an afternoon installation or the night before for the next morning installation. I agreed to these terms. Unfortunately what happened was the carpet installers showed up at my home one morning when no one was home. I had never been notified that the carpet had been received by the warehouse, nor had I been called the previous night to let me know they would be coming that morning. When I discussed this issue with the salesman he informed me that the reason they did not call the night before was because this was not a will call appointment, this was my scheduled appointment which he «must have forgotten to tell me about.» So after multiple frantic calls while I was at work we were able to arrange for someone to be home and move the required items so that the installers could complete the job.
They also damaged the walls and two different doors during the installation process. It took them roughly 4 weeks and multiple appointments to attempt to correct the issue and the results were less than subpar. They also installed a very crooked seam in between the new carpet and the old carpet and were then left with only a less than ideal option to correct the issue.
I eventually spoke to Mr. Art Levi himself who was very defensive about the issues above. His only comment was that the reason the crooked seam was there in the first place was because that is how the original carpet had been cut. He did not acknowledge that the only option left to correct the crooked seam was subpar because of the original installation mistake. He was not apologetic nor was he respectful of our time for the almost 4 weeks of phone calls and four different workday appointments that were made to attempt to correct their mistakes. He had no explanation or apology about the gross miscommunication that happened with the original installation. He did offer to come and look at the doors but by this time I am fairly certain they are not going to correctly fix their mistake and my husband and I don’t have time to take off work again for another appointment with little result. There was no compensation for any of the above made to the bill. I was told that this is because they address their mistakes and correct them, which unfortunately they did not do well. The whole process was a very time consuming and frustrating experience. I would expect an owner of a professional company to be more respectful of a customer’s time and take more pride in their work.