The Home Depot

This Home Depot is the definition of mediocrity.
It’s in a somewhat isolated location and not easy to find. More importantly nobody seems to care if you’re there or if you buy anything.
If your stuff is out of stock (and mine was) you are out of luck. There’s a store policy that if your item is out of stock they will bump you up to the next higher value item for the same price. However, in my case the next higher value item was also out of stock and they refused to bump me up to any other product.
That’s not the customer experience you’re looking for and certainly not a reason to go out of your way. Other locations are better.
Go to the Sawmill Rd location or West Broad location instead.

I come to this one once in awhile, when I’m running errands nearby. A little hard to find and reach if you don’t know where it is and where to turn. Service has always been good; this time several people helped, and anticipated what I’d be looking for next. We had a flood in the basement, and projects to deal with both the damage and what caused it.
In general I find Home Depot to be cheaper than Lowe’s, though not as cheap as Menard’s. Plenty of locations and a good selection push it ahead. I’m sure I’ll be back.

I just left this location after becoming frustrated and incredulous due to the lack of customer care. It was painfully obvious that I was in search of something specific bit not once was I offered assistance. The main theme of employees at this location was their choice of lunch venues and needing about with their mobile phones. Unbelievable! I even have a gift card to Home Depot and may just use it online so I may avoid physically going to this store, as I suggest you also do!

We were in the Hilliard store last Saturday May 2^nd to buy a couple of doors and hoping to rent one of their trucks to get them home. When we arrived there were two trucks on the lot. We thought… great should be able to get one of them. WRONG !!
By the time I got to the counter; where they rent the trucks; one was in use; loading lumber; but there was still one truck on the lot and no one in line in front of me to rent it.
I was told by the employee behind the counter that the truck sitting on the lot with no one in it and no one in line to rent it was «spoken for». I told him that I didn’t know that you were allowed to reserve the trucks. He said «you’re not» but you can «call ahead» and put your name on a «list». Put your name on a list and reservation sounds like the same thing since the end outcome is the same. So the bottom line is that there was a truck on the lot ;available: not in use that I couldn’t rent because it wasn’t «reserved» but some ones name was on the «list».
Glad it wasn’t reserved. Home Depot your truck rental policy stinks. Should be
first come first served.

This is my regular Home Depot in the Columbus area. Over the past several years, I have been here a lot — a whole lot. I’ve bought stuff from every department. At my peak of home improving, I knew most of the employees and had been told I was in the store enough to have a job there.
Compared to Lowe’s, Home Depot has a bit less selection (especially on interior decorations), but Home Depot seems to do a bit better on price. It’s my go to place for most home supplies.
However, if you are looking for real variety, you would likely do better with a specialty store (Capital Lighting, The Tile Shop, Oakland Nursery, etc.). Keep in mind, you’ll likely pay substantially for the variety from which to choose.
At Home Depot, you don’t always find an employee who can offer expert advice, but they are pretty good. A few times they have been amazing. For example, a guy in the plumbing dept spent twenty minutes helping me take apart a leaky faucet to find the gasket that needed to be replaced.
Also, compared to smaller hardware stores, Home Depot crushes them on price and inventory. Home Depot is pretty likely to have what you need in stock.

Not a fan of this place. My wife came here to pick up some laminate and she was rudely helped. The guy gave her the wrong transition pieces as well. We bought this around the end of December and she had to wait for awhile for a guy to come help her. When he did, he was condescending and just plain rude. He also was wrong about a few things. Thanks a lot for training your employees so well.
I stop in here from time to time and it makes me realize why I go to the Blue Hardware store. The prices are cheaper over there and everything seems easier to find. I found saw blades for half the cost of here. The last time I was here, I actually found a worker who was helpful and congenial so not everyone is worthless here. I will only be back because they carry the laminate I bought if I decided to do the kitchen as well.

I come here about once a week or every other week; either to look around or pick up something I need. I can’t remember what I get here, lumber, tools, lights… name it.
Everything is usually here and the folks on the floor are all pretty friendly. Some don’t know a phillips head screw driver vs a flat head but still pretty nice.

My aunt and I came here with a list of things she needed before the fair. The only thing we left with was a package of batteries. They were out of pretty much everything we needed and didn’t know when they wouuld have anything back in stock. On our way we went. It was a good deal on batteries though…