Advantis Credit Union

Advantis has been hit or miss for me. When I first signed up with them in 2006 they told me I didn’t have enough years of credit history to qualify for a small car loan (I had 10 years of credit history with a brand new car purchased and paid off at that point). I stayed with them because they had a branch on my street and they have the fusion checking where you get interest on your checking account. 4 years later I switched a new car loan to them and havent had any issues until recently. I lost my debit card at work, so I called to cancel it and get a new one. A third party service answered because it was after business hours. They told me I could go to one of the branches to get a replacement card, so I drove two hours to the nearest branch where I was told it would be a two week wait for a card. I explained the situation (I live two hours away, answering service gave me wrong information), the person at the branch was super helpful and worked out my card being expidited in two days. Not bad, but a lot of extra work on top of a 4 hour drive on my end. I moved in January and all I wanted to do was change my address. I tried to change it online, but the only way to change your address was to call or mail a paper form. So I called. But you can’t talk to anyone at the actual bank anymore, you get some answering service, even during business hours. The answering service has to send a message to the bank, they then have one business day to call you back. No one called me back. A week later I got a letter in the mail with a paper form to fill out for an address change, that I could send back at my own expense. I called again. Again the answering service said someone would call me back. No call back. I called again today and asked to be transferred to one of the branches. Answering service guy said he couldn’t do that, but someone could call me back in one business day. If you’d asked me a year ago if I would recommend Advantis to others I would have said yes with no hesitation, but now I would definitely not recommend them and I’m considering moving all of my accounts to a different bank where I can actually talk to someone who works for the bank when I have issues without having to drive 4 hours or waiting for someone to call me back… or waiting for someone to never call me back. What a freaking hassle just to change your address? ridiculous.

Finding a bank in a new area isn’t a easy task. I did some research and found this bank to fit my needs the best. Setting up account was simple and even bringing in my cashiers check from Wells Fargo was a breeze! We have received excellent customer service since the day we opened our account. Why not 5 stars? No Saturday hours. This is something that they should look into adding because it makes it much more convenient!

I wouldn’t typically think to leave a review for a bank, but everyone at Advantis (Chanie, especially) has been great. They were very helpful in assisting me with my car loan and I know that if I ever have a question, I can reach out to Chanie and she will be more than happy to help.

This place is a dream come true as far as credit unions go. Many convenient locations, TONS AND TONS of ATMS in network (meaning no ATM fee), and the staff are amazing. Super down to earth, happy to see you, and really personable.
I set up my account at the Hillsboro branch. Their location is very clean and spacious with modern décor. They even have a change machine at the entrance that you put your change into, print out a receipt, and can either cash it or deposit it into an account.
Their Fusion Checking account is amazing. For a couple of requirements met (like looking at your statement months a month online, having one payment — like Netflix or something — be set up as automatic or setting up direct deposit, 12 debit card uses a month, and setting up paperless statements allows you to have this checking account that gives you 3% back on your balance each month. I have yet to encounter that with any other bank I’ve had.
I’m incredibly happy that I chose this bank (thanks to Unilocal in helping with that!).

At first this credit union was great… no complaints!
However be aware — if you go in to cash a check over $ 2500 they won’t be able to. They will give you up to $ 2500 then send you with a cashiers check over to US Bank to get the rest of your money!
If you have a large withdraw to make you need to call them at least 2 hours ahead of time so they can have the money.
WHAT??? I have NEVER heard of this, First Tech has no such limit!

I’m loving the credit union. I came here when they first opened the branch and took advantage of their great deal. Moved the rest of the accounts here after chase got real stupid with fees and all. It wasn’t the best setting up the accounts as they brought someone in from another branch and I’ll give her a break as she wasn’t at her normal desk. Moved the mortgage here too. Totally happy with the move to a credit union and highly recommend this one.

Misty has contacted me, listened my concerns, and quickly worked to resolve this situation. My suggestion is to work with her directly because she was professional and responsive.

I started my account at Advantis at another branch, but I find myself here very often and it isn’t even listed on Unilocal!Until the remodel of the Belmont branch was completed, this was the only branch with Saturday hours. I might find myself here less often because Belmont is closer than Hillsboro, but I always stop by when I’m out here for work and have some tips to deposit. That money just burns a hole in my pocket!
I did bring JG here to open an account and it was just as friendly and easy as my experience. The space is bright and warm, and the tellers are readily available at the counter or a desk to assist you as soon as you walk in.
The only downside? Wood floors on rainy days can get a wee bit slippery!