Aire Serv

We were very pleased with the customer service from this company. They went the extra mile to do the job right. They were patient with us helping us to understand our options.

These people are complete frauds! Our furnace stopped working the day before Christmas Eve, we called Aire Serve to come do a diagnostics. They said that our furnace couldn’t be worked on, there was a gas leak, there was $ 950 in repairs, none of which they had parts for and we needed a new furnace. Not to mention the technician could not have been more rude, unfriendly and just overall not a nice person. We got a second opinion today, there was no gas leak, there was not even any repair needed, the only thing wrong was a poor connection on the circuit board. If it goes out again there may need a new circuit board, which might be in the 300s. In fact, this guy today, said it look like some stuff was purposefully unplugged to make the furnace not run. I cannot believe who would do this to a family before Christmas! We didn’t have heat over the holidays, all because of this shady company. Never use them! If I could give them negative stars I would.

Make sure your home meets their standards of neatness before you invite them in, otherwise they will insult you with comments like, «your home is filthy, disgusting and repulsive and walk away without even looking at your furnace. That’s what happened to me. And when I called his Supervisor, he told me there were dirty dishes in the sink and an odor in «the walls». Yes, my furnace is in the basement, and yes my basement is messy (it’s a basement) but the Tech had a clear path to the furnace. After my horrible experience with this company I called D&R Heating. They felt so bad about what happened that they worked me into their schedule that same day, came out and fixed my furnace for FREE. The Tech Mark was very personable and respectful. I will definitely hire them again.

Staff were nice and knowledgeable… When things weren’t working a couple hours after they left they sent someone out the very next day… Problem fixed! I’d totally hire these guys again :)