BarkZone – Hillsboro

Although this location is bigger and more popular, I prefer the Aloha location because the caretakers actually give the dogs attention (I watch the cameras all day) and the staff are friendlier.

We love the place for boarding our dog… Acadia
Even though she is shy and timid the folks at barkzone take excellent care of her
I love the camera feature to keep in touch …
I wish they would provide a free bath and /​or groom for more than 3 days of boarding
also would be nice to create a small green space for the dogs to go hang out for some fresh air.
The place staff and prices are very competitive

I brought my German Shepherd in for a full bath with Debbie and she was so sweet and awesome with my dog. He came out looking and smelling awesome. They were super flexible with my busy schedule also!

Took my dog here for a full groom. Pomeranian chihuahua needed her summer cut. left her for almost 4 hours, came to get her, groomer was gone, only teenagers watching business. They charged the max of the quoted $ 35-​$ 50 range. Next day after looking closer at the hair cut I noticed numerous areas where it looked like the groomer has just done a slapdash job. It looked terrible, and since we took her to a «pro» to save her from yet another year of my amateurish job i was sorely disappointed. It took 2 days and multiple messages to hear from the manager, and then all they did was have the groomer «fix» it, which meant she took it much, much shorter while non-​stop talking, giving us excuses. My dog was terrified of this place, when she normally loves grooming, and was sick afterwards. And the manager never talked to us when we showed up. He didn’t even check to make sure we were happy. We have since heard from friends that they had the same issues with the manager.
My dog now has a much too short hair cut that has gouges and lines in it, and leaves her shivering from the cold.
bottom line, from what the groomer said and what I experienced from the manager not seeming to care to make sure we’re were happy and cared, for they have terrible policies, are poorly run, and just out to make a quick buck.

DON’T BRING YOUR DOG HERE. Unless you don’t value their health and body parts like, say, their ears or tongues. They might not come home intact.
My story: brought my Boston terrier for evaluation for daycare. They said he did great, even gave us a cute little report card about how well he fit in. So we bought 10 daycare passes. Then 5 more when we saw a deal on groupon.
I think it was the second or third visit that I got a phone call not long after dropping him off in the morning, my dog got in a fight. He BIT OFF A DOG’S EAR. My little guy hardly has any teeth! He has little gum nubs, and he’s never EVER bit any human or dog before. He’s been to 3 other daycares regularly and many dog parks, no problem. Noah’s Arf adores him, but we moved away. He just loves playing and wrestling like most dogs do. So they kenneled him for the rest of the day, but said I could bring him back. Ok… good for me since I spent hundreds of dollars on daycare passes, but I felt bad for the missing ear dog’s owners. Guess they probably didn’t return… wonder where their review is?
Next time we brought him back, same thing, dog fight within minutes of his arrival. Wtf?! And when I brought him home he was shaking and cowering from my touch, like I (or someone) had hit him! He had a chunk missing from his tongue. The «handlers» at Barkzone said 2 strikes, time to bring in the animal behaviorist/​trainer Roxanne from the Aloha location. She talked to Noah’s Arf to talk about his behavior there. I called my own vet too. We basically tried everything to figure out what was making him so nervous. He takes Prozac for separation anxiety too, so he’s not an angry dog at all. We tried a new regimen including putting him with the large dogs which, if you know anything about dog breeds (it’s a doggy daycare! They should know dogs!!!) Bostons don’t belong with the small timid dogs. I even said that on day 1, but I guess they didn’t write it down.
Still, he got in a third fight, apparently he bit a handler through the fence (what? Have you seen a Boston snout? It can’t fit through a fence!) and was banned from daycare. Everything was so sketchy, we were always getting different stories from different employees, and half the stuff just didn’t seem feasible. I requested a refund of the unused passes and tried contacting Eric the owner but was ignored. I just thought if they claimed he was a good fit for their facility that first day, and suckered me into buying 15 passes but then banned him, they should give me back the passes they wouldn’t allow me to use. And why are they letting dogs back who bite off parts of other dogs anyways? They seem to just want money. They don’t give a flying f*** about the well being and happiness of your pets. Just give them your dolla dolla bills yo.
I wish the SPCA or humane society could investigate this place. I feel like they should be shut down.

I wish I could tell you how their actual services are but I wouldn’t know since they’ve made no effort to help me.
I called bark zone on recommendation from a friend for dog training classes. There was no answer so I left a voicemail and my contact info. I didn’t get a call back. So I called them again the next day and a receptionist answered. I asked her which class would be suited for my specific needs. she didn’t know so she gave me the direct phone number for the trainer to ask her instead. I called an left another voicemail. It’s now been 5 days with no return calls. It shouldn’t be this hard.

I took my dog to the 25^th ave location thinking that it was a you-​do dog wash– it was a grooming/​boarding facility. They asked if I had an appointment, and no, I did not. They got me in right away though. My dog hates water and was very nervous, but the groomer took her time to take care of him.
They did a great job with my dog, and had great customer service. I’ll be back.

We took out westie puppy here while we traveled up to Hillsboro for the weekend. Very nice people at the front desk and with all the mandatory paperwork it seemed like a good place. Then we got our baby back from his full groom. WORST GROOMING of a westie I have ever seen!!! We said we wanted his hair cut short but the completely cut his beard off and whiskers!!! A beard is a westie signature look. Now he looks like a mut. Nails were cut so jagged and his hair on his legs weren’t even cut. Luckily this was only going to be a one time visit because I would never bring him back. I didn’t even see an actual adult there either. Seemed like a bunch of teenagers. Take your dog somewhere else!

When you love your pet as much as I do you want him to be safe and happy. My dog LOVES this place! I have brought my min pin Hurley here several times for just day boarding, some pet grooming or overnight trips. They always have such friendly staff that knows how to comfort my dog when I leave. I will continue to use there services all the time because I know that I can trust them. If you can’t leave your dog with friends or family the Bark Zone is the best place for your dog to go!

Our Chihuaha/​Miniature Greyhound mix is currently undergoing surgery on his broken right hind leg. The set up that they allow there (for ‘some of the little dogs to hang out in the grooming room’) presented an opportunity for him to run out of the front door — where he was hit by a car on TV Hwy about 15 feet away. The owner, Eric Simpson, suggested that they were not liable for this accident, as another customer opened the grooming door to get his dog, while yet another customer was standing with the front door open, chatting with others in the room. Wouldn’t you expect that someone would be not allowing that to happen to begin with?
Thank goodness that the customer that was getting his dog ran after ours, as when he got our dog back into the facility, the girl that was working was the only employee there — and she could not reach Eric by phone (also — no one ever tried to call us). If that good samaritan hadn’t taken our dog straight to the ER vet, he would have been left to lay there until… well…until we arrived to pick him up for the day I imagine.
Eric only paid for the initial emergency veterinarian visit — and then only offered to cover $ 1000 of the more than $ 3000 cost of the surgery. He asked that we put off the surgery and go with another surgeon (even though he admitted that the surgeon was recommended by the same veterinarian that treats his own pet). Really???
Honestly — we’re lucky that our dog is still alive. I would not recommend taking your small/​smaller (any?) dog to (at least) the Aloha location.

UPDATED REVIEW
I should have updated this a while back. We are very happy with the services and we continue to use them. Last few times were great! I was having a baby last year around christmas and didn’t know when we’d have to drop the dogs off and they were SUPER flexible since it was a ‘who knows’ situation plus we didn’t know how long they would be boarded. Thanks again for being accommodating with our situation!
OLD REVIEW
We have boarded our dogs here 3 times so far for about a week each time. I love that they have cameras. Pretty much one of the big reasons we board here. My only complaint is they never call me back. I leave messages and never get a response. When we drop them off and pick them up everyone seems really nice, so I’m not sure where the ball drops but it sorta sucks since we dropped about 600 dollars in the span of a month. One of the dogs came back with kennel cough the last time too. Left a message just letting them know and no return. =(

The groomer did a great job. Our new family member looks great and she took the time to make sure he had a great experience. Only complaint: didn’t let us know he ‘d be an hour late. We had to shuttle back and forth until he was ready. The receptionist was pretty unsympathetic, too. Only the groomer was sweet. Hoping next time we won’t have to wait and drive back and forth!

Took our dog for boarding at the new Aloha branch. Love that they get day care with the boarding — I feel so much better about my dog getting some exercise and time to play instead of sitting in a kennel all day/​night like a lot of places. The place was clean and the staff was pretty friendly. When our dog was there for 4 days last time they gave him a free bath, so that was a nice surprise.
I’m still a little uneasy about this place because they don’t seem to be very organized (paperwork wasn’t in order, made me fill out forms twice, etc) and don’t return my calls half the time. To me that translates to not being very responsible, and since we’re talking about my dog… well it makes me uncomfortable. But there isn’t much competition in the arena of boarding w/​day care, so I’m willing to give them them another shot.
Update November 2011: We gave it another shot and I’m not going back. They are totally disorganized, and last time I picked up our dog, he was traumatized. He stayed about 3 or 4 nights and I don’t know what happened, but he was wierd for a few days when we got home, sulking, cowering and acting very submissive — completely unusual for our dog. To top it off, we paid for him to get a bath and they didn’t do his ears or his nails. I called to complain and it took forever to finally get ahold of someone. In the end they offered us a free bath next time, but I just don’t want to bring him back there.
We’ve been going to Dogs Day Out in Aloha for boarding in the last couple of months and having a great experience there.

I boarded my dog at BarkZone for almost a week. I REALLY liked that you could check in on the dogs during the day at their online webcams. The employees who worked there were nice to deal with too.
I would have given BarkZone 5stars if the human employees played with the dogs. My dog likes to play fetch and she didn’t really get enough exercise while at their facility as she doesn’t know how to play with other dogs. Though, after a week, she now is playing with other dogs much more.