Dick’s MacKenzie Ford

I had an email that said I earned a free oil change. Okay so I go in and the service guy says when you buy a new vehicle the first oil change is on them. Well that is nice since I just bought a $ 55k truck. The Denver dealership always gave the first 4 free. Whatever. Well it was misleading and not free at all. I did get some small write off and still had to pay $ 21.95. And the cashier proceeded to chastise me about my bent credit card as though I was a child. I know it’s bent, always has been and it works!!! Strangely enough why did she even care when she typed in the numbers. Whatever. The whole kicker is when driving away jiffy lube down the street advertises an oil change that costs more than the «discount» I got. Lmao all the way home. It is the old bait and switch sales tatic.

We bought our 2001 mini van here and had it service here. We kept up with the required services and oil changes. Over the years we had no problem with the services but one crucial error on my part was not checking closely the service papers I got after each service. Our first incident occurred about little over two years ago when we were in Beaverton heading home, our mini van started to run rough and buck really bad. Wasn’t sure what was happening and never had any problems with the van. I had just had the oil changed about two weeks prior. I can’t remember if the white smoke started before this happen or started after, but the mini van began to poof out white smoke everytime we started up the mini van. I had a neighbor who worked on cars look at the mini van and told me he had never seen such fouled up spark plugs. About 4 of the 6 were heavily covered in oil and black carbon deposits. The other 2 had some build up. I looked at some of the service papers from previous oil changes and discovered they had on numerous occations over fill the oil to as much as 6 quarts. I started putting this all together and realized I had blown seals. The last oil change I had done on the mini van and guess what I discovered when I checked the dip stick. You guessed it, they over fill the oil. Go figure, can’t trust the dealership to service their own vehicles correctly. Had the mini van checked by a certified mechanic and he said that it would likely cost me around $ 5000 to have the engine replaced (rebuilt). Got rid of the mini van sooner than I wanted. The dealership ruin our perfectly good mini van. Oh by the way, had the transmission flushed and they over filled that too. Had oil spray all over the back window everytime we headed back from downtown Portland.

First come service on Saturdays, no appointment… they open at 8… I’m here at 8:03 and there’s almost a 3 hour wait… Quick Lane? Not so much…

Their service department is horrible and I would stay away but there are not too many Diesel mechanics. Here are some of the issues I had to endure:
–They forgot to put the oil cap back on which I didn’t notice until I noticed smoke coming out from under my hood. I made them clean my entire engine.
–They don’t always top off all your fluids
–They rotate tires sometimes. One person tells me they do it and another says no. Go figure.
–They bill you incorrectly if you have coupons. Review your bill before paying.
–My engine has been leaking fuel for a year now. They never mentioned it during any of the repairs I need throughout the year. I went to them again 3 months ago and showed them were the leak was and they stated it was an overflow and nothing to worry about. I went again this week because the puddle of diesel under my truck was getting bigger. They stated my truck was leaking fuel and I need that component replaced. They had no response for me when I asked them why that wasn’t noted during a prior repair or when I previously came in and showed them the exact same leaking component.
–You need to tell them if you have any credit on your account so that they can deduct it from your current bill. Makes no sense why the customer has to do this!
I wish I would have read the other reviews before coming here. Stay away if you can because customer service and mechanical aptitude is not they strong suit.

Their online inventory in no way matches what is on their lot. We were informed that ‘in an effort to get interest in a vehicle,” Dick’s Auto Group lists inventory that may not be available for purchase. The truck we were interested in had never cleared dealer inspection and had gone to auction a week earlier.
I don’t know which of the salesman’s statements was worse — the acknowledgement of the bait-​and-​switch tactic or that Dick’s staff is so incompetent they can’t update a simple website on a regular basis?

I should have just taken my 2015 F150 to a jiffy lube instead I brought it in for an oil change on Saturday and I was there an hour after closing because the tech messed up not knowing that the procedure to do an oil change on a 2.7 liter is different (I knew that) and I still didn’t get to take the truck home because the truck wasn’t holding oil pressure. I had to leave it over the weekend just to find out they didn’t install the oil filter correctly. Good lord. Some «certified» mechanics you guys have. I will be taking it to Doherty from now on even though it is farther out of my way.

We deal with this dealer ship on a regular basis for work to the point they know our names.
Always said when you need a truck come see us we always take care of friends.
Thats a load of crap.
After test driving a couple of trucks my wife settle on one she liked.
Then our Lexus need to be appraised it is in excellent condition with very low miles.
When they came back they even complimented us on how perfect condition it was in.
They gave the Kelly Blue book value and the had used the poor condition price to base the value of our car.
Also Im not sure why but they sure did push the lease option on us.
WE DID NOT BUY A TRUCK FROM THEM.

This review is for service only.
I would give service negative stars if it allowed me.
The only person worthwhile at this dealership for is Rodger. Leeann is a complete witch, her favorite holiday is right around the corner, Halloween. The service manager Josh is the king crook of all of them.
I called to have some service completed, a recall in which Ford has been dragging their feet for a long time to get the fix and an oil change. I got a letter that parts are in for the recall. The service Manager called and said that they would rather not work because I have trashed dealer in every way possible. To which I tried talking to him about the issues I’ve had and he cut me off abruptly and hung up before I could finish my talking.
Josh, where did you get your customer service skills at? Leeann giving you crooked advice/​knowledge as what is going on with my vehicle? You know I have had that vehicle in more times then I have fingers and toes and she keeps giving me the same run around, can’t duplicate issue. Why don’t you guys over there at Dick’s and Ford fess us to the issues going on with these Escape’s with Ecoboost? I didn’t bring vehicle in MULTIPLE/​COUNTLESS times because I had nothing better to do with my time. You know there is a class action lawsuit against Ford for the issue you all are keeping a «secret.» I’ll tell you what, thanks for calling me and being nasty to me on the phone. I want my $ 10 service certificate mailed to me since you no longer want to service my vehicle, thankfully, probably because you guys don’t know how! Save me the trouble of having to deal with nasty unprofessional «manager» if that is what you call yourself. This is my 2^nd new vehicle purchased from this dealer. I’m glad to know how this is how service treats their former repeat customers. Shame on all service crooks at this dealer. Go elsewhere other then these jokers. F– grade.

Worst. Dealer. Ever. After driving a truck at this dealer I left and called the salesman the next day to come put a deposit down on the truck, sign the papers and buy it two days later. On my way to buy the truck the salesman called me back and told me the manager would not take a deposit and hold the truck for two lousy days! I was blown away. This epic looser of a manager turned a 100% win into failure. After that I looked on Unilocal and saw the horrible ratings and knew to stay away from these failures.
Don’t give these guys your hard earned money, they will screw you any chance they get.
Go to Landmark Ford, I had the best experience from them and was very happy with every part of the transaction. The team there gets it and their service department blows away any other dealer in town.

I went in to Dicks MacKenzie Ford looking for a new F-​150. I was greeted by one of the sales associates Brett Day. He showed me a few trucks that i was interested in and took me for a test drive. I had a great experience and would definitely recommend this dealership to friends and family. The staff is friendly and knowledgeable. Brett was very helpful and informative and made the truck buying process smooth!

This review is for service only.
I was trying to install a cabin air filter in my 13 Explorer. I was able to get the glove box open, but could not for the life of me get access to the filter. Aching back, sweaty brow and profanity laced tirade later, I called a dealership to see if they could offer tips, or assist. I first called Damerow Ford in Beaverton, the phone rang for about 2 minutes and I gave up. Fortunately, I am about halfway between Damerow and Dick’s McKenzie Ford, so I tried Dick’s. A service advisor named Chris answered my call promptly. I advised of my issue and he said he would check with the lube shop to see if they could just install the filter for me. He took down my name and number. He called back within 2 minutes and said the guys had time to help me out. I took the 10 minute drive and he was able to help me right away. I walked around to see some of the new models and before I had a chance to think about another vehicle, I could see Chris pulling back up with my vehicle. The filter was changed and the glove box and all contents back in place. Best of all, they would not charge me at all for this service. This was customer service at its best, since I purchased my Explorer and filter at locations other than Dick’s. I want to commend them on creating a great service experience, and should I need any future service for the Explorer, this will be the dealership I go to. Thanks Chris and lube service team!!!

I’ve been to this dealership to get parts and services for a while now and I’ve always been pleased with the service and honesty of the service managers, Benito in particular.

I went online to purchase a car and get the best price from one of those online sites. It was kind enough to forward my info to Mandi Dehaven from the internet sales department. I requested NO phone contact due to my weird sleep schedule from working nights. Within hours I got a call from Mahdi and this continued to the tune of up to three per day for almost a month until I called and complained, vowing never to buy a car from her.
A couple months later I went in to test drive a new car at Dick’s because they are close to me, and after giving the salesman my id I said do not tell the internet sales people I was here. Sure enough the phone calls started again until I finally called her supervisor and requested they lose my phone number.
I told myself I would never even look at a car there again, but yesterday (2years later) I saw a good deal on a GT500. I spoke to Randy in fleet. I expressed my concerns from past dealings and did not want to be bombarded with calls. He said he would take some pictures of the car and send them to my phone. I never heard from him since. I am a car addict. I bought over 10 cards in the last 5 years. I have yet been able to buy one from Dick’s. And probably never will. Looks like I’m driving to Seattle this weekend to buy an almost exact GT500 with fewer miles from a Jaguar dealership of all places.

This time I bought a car
Awesome service, came in at 3 on a Saturday and left at 5:30 with my new car. My sales person Aaron Noble was great, we had spoken on the phone and he knew exactly what I was looking for; however, a better deal was on the lot and he pointed me right too it, there was no argument that the car was far better than the one I wanted, with the Focus I was able to save a bunch.
Darwin was my financial guy, and even though we had our ups and downs, he got me a pretty good deal.
Thank you guys, I couldn’t be happier !!!

Please be careful. I have purchased and owned many cars in my life and I have no ax to grind with car dealers. They have a difficult job, and I respect their need to make a profit. That having been said, when Dick’s played the «I’ll have to go talk to my manager» back and forth game to the tune of 45 minutes, only to offer me $ 500 trade in on a 2002 Toyota Avalon with under 100k miles, I knew I was dealing with old time car crooks. It’s sad to say so. But my car would show on their lot for $ 7500 to $ 8000, probably sell for $ 7000, and has a KBB trade in value of between 4 and 5k. I worry for single women and people who can be bamboozled and bullied by car dealers. This dealership is not to be trusted.

I live an hour in a half from Dick McKenzie Ford and I was interested on a new Ford truck that they had. Dealt with the Internet saleswoman and settled on a price/​monthly payment and interest rate. When I showed up to purchase the truck, they did the «Bait and Switch». The person I was dealing with over email wasn’t there and even though they pulled the email, they wouldn’t honor the price agreed on. Totally a waste of time. Seems they just wanted me to come in and then work on me to pay more. Shady salesman tactics. I will never buy a vehicle from Dick McKenzie Auto Group.

February 15^th 2014 I bought my car for $ 8500 from Dicks Mckenzie Ford. One week after owning it, the car wouldn’t start. I got it to the dealership, they put the wrong battery in it. Fixed it no questions asked. Two days after my return grace period ended the check engine light came on. I took it to Audi and had them do a full inspection. I will always remember what the mechanic said to me next. «A dealership actually sold you this car? I wouldn’t buy it for scraps» $ 6500 in repairs needed to be done. Everything from broken/​missing engine mounts, broken upper and lower links, broken thermostat, and every fluid in my car not being the correct fluids (ford fluids were put in an Audi) among numerous other things. In all I had 22 parts that needed fixing and repaired. I took it back to dicks Mckenzie, I dealt with Shaun weber (manager) and Eli (sales rep). I won’t go into detail but basically told me tough luck, it’s not our problem. I should have left the car right there on the lot. It was my first car so I said screw it and fixed almost everything that needed to be done. So at this point I’m $ 14,500 in the hole on a car that was realistically worth $ 5000. While paying 30% interest because I had Zero credit when I purchased the car. Things continued to break and I kept fixing them waiting to get out of my car. So along comes March 5^th 2015 I get a call from Dicks Mckenzie Ford seeing how I am enjoying my car business with them. So here is the funny part, I was broken down literally in the middle of the Bethany and West Union intersection. So I tell Andy the nice gentleman from dick Mckenzie ford that they have literally sold me the worst car I could have ever imagined and that it should have never left the lot. I tell him I want to fix this situation and I will be a returning customer if you guys can fix this situation. He tells me he will call me back. I get my car towed to my mechanic and it is diagnosed that my transmission and lines are shot and need replaced. Total cost $ 5500.
So 6 days later, I have not heard from this Andy at dicks Mckenzie ford while literally calling every single day since then.
In the year I have owned my car… It has been in the shop on average once every 34 days. I am now in a car that needs an additional $ 5500 of work on top of the $ 14,500 I have already had to pay for the car to run.

We drove 100 miles to look at a Honda here for sale. The salesman was so excited
to see us the first words out of his mouth were” make us an offer”…rather odd out the
gate…but we drove the car and asked where to grab a quick bite and we would return
to do the deal. My bad. We got back and the car was gone. Seems another salesman
from another store wanted to show it to a customer. Our salesman said «your feet have to be on the ground at the dealership to hold a car»…this might be true, but he
DID have my phone number and we were exactly one block away, where he sent us
to eat lunch. He didn’t even apologize but said he would go get the car back… very
strange indeed, so he left and, unapologetically, we did too. Not even a call back.
Just what happened here we’ll never know. But all I can say here, after several trips
to several dealers in Oregon, I am less than thrilled with the treatment here. The small independant car lots were much better at customer service and honesty.

Horrible sales manager. Please avoid at all costs there are plenty of more honest genuine ford dealers. take your hard earned money elsewhere. Will not be bullied by an arrogant sales manager. Can’t miss him wears a Rolex and loves talking the loudest.

Came in to lease a new Ford Fusion Energi. I started working with Landmark Ford (horrible experience) and decided that i would rather drive an hour across town and work with a different dealership. Bob was the salesman that I worked it and he was a nice guy with a solid knowledge base of the car. I had very specific conditions as to what I was willing to pay, how much I was willing to put down, and because I needed to sell my current vehicle, that they would need to put a 30 day hold on my check. After a lot of back and forth I finally just gave them the option, accept the terms I’m willing to pay or it’s time for me to leave. The manager Bill came out to speak with me about the terms and after some more banter it was done. Their finance guy Eric was really nice guy as well, overall the experience was pretty pleasant.
My only issue was with the length of time I was at the dealership. Overall, I was there for four and a half hours. Heck the test drive was over and I was in the lobby after thirty minutes. Every step just seemed to have a forty minute wait in front of it and then once we had the agreed upon terms it took over 90 minutes before I was able to sit down with the finance department and fill out the paperwork.
In the grand scheme of it all, I got the car that I wanted at the terms that I was willing to pay so I am happy customer.