Jiffy Lube

Excellent service. A fair price for oil change, wiper blades, brake light replacement, coolant refill, and a few other things. Didn’t take long. Good customer service, comfortable waiting area.

Stay away from this place! It took over an hour for them to complete the oil change on my vehicle. This place is run by a bunch of slow, mechanically-​challenged, misfits. First they told me they had the oil filter for my vehicle, then after they drained my oil they tell me they do not have the filter. They quoted me one price to start the service, then gave me a much higher price after they realized my vehicle holds more than 4 quarts. All the workers are running around in a state of confusion, asking me the same questions multiple times. Obviously the owner of this location is «missing in action».
Do yourself a favor and save yourself a very frustrating experience and stay away from this place for your next oil service.

Worst oil change experience ever. The signature change with their crap oil is now 38.99. What a rip off, royal moore and carr nissan who actually know what they’re doing is only $ 30. I won’t make the same mistake of going here twice. I did it because the location was convenient but sadly that is where the convenience ended. The 5+ employees working there just couldn’t figure out for the life of them how to line the cars up. FOUR times they made everyone lined up back out and move to let the «first come first served» vehicle change lanes to the available garage and then changed which lane we were originally in. I went from lane 1 to 2 and back again. SO RIDICULOUS! ! !

I drove in this morning and asked for the $ 21.99 oil change (already annoyed that they had raised their prices from $ 19.99 oil change). The young man said that they no longer had that price and it is now $ 28.99 for a basic oil change.
I asked, «why?»
He said, «Because of our value.»
I asked, «Has the service changed?»
He said, «No.»
I asked, «is has the quality of the oil used improved?»
He responded, «Same oil.»
I asked again, «Why have your prices risen so dramatically? You must have been asked this before.»
He replied, «I don’t know why. It’s because of our value. Do you still want your oil changed?»
I said that I didn’t know.
He proceed to tell me how to safely back up and exit Jiffy Lube.
Lol! Needless to say, I left.

If I could I would not put no stars. I will NEVER come back to this location again! Worst customer service ever! The crew members had me moving from bay to bay they had no idea what was going on and were rude. The guy who came to my car said it takes about 8 to 12 min per car, yeah no it didn’t they were taking 25 min per car.
I only came to this jiffy lube cuz it’s close to my home. I usually go to the one on tv hwy. I’m gonna defiantly go outta my way to go to the jiffy lube on tv hwy. The guys there are great!

I’m glad I decided to read the reviews while I was already sitting in line here, otherwise I would have avoided this place all together. But then I started to dread the decision I had made, wondering how much they’d try to rip me off — a girl in by herself — and mentally preparing myself for a showdown. But there wasn’t one.
I called ahead to ask if they did tire rotations, as I needed it bad, but didn’t want to make two stops. Score, they did, and it was on special. I dropped by about 2 hours later, and there were only a few people in line. A friendly guy jogged out and asked what I needed done, he was the one I spoke with on the phone, and remembered me.
A few minutes later, my car was ready for its service. I went in the «lounge», waiting for the obligatory upselling to begin. My friendly guy, Michael, came in and gave me the rundown. I was totally out of oil (oops, bad owner). They recommended I have my coolant topped off ($ 6, I told him I had some at home), get my wiper blades changed (they were right — it’s been 2 years and I’ve been meaning to do it), and get my hazy headlights cleaned (fair enough, they look awful). I said «Ok, thanks for letting me know!», and that was it. All they recommended was what really needed to be done, and there was ZERO pressure to do it there, they were just offering for convenience. They would be irresponsible not to tell me what I needed, if they noticed it. I’d probably be pissed if they didn’t tell me they noticed something and kept me in the dark!
When I went to check out, it turns out they only did the «Value Plus», and not the Signature package I had asked for. They had already moved my car out of the bay for the tire rotation, and I had heard them mention they were understaffed that day, but Travis offered to go out and get it done. They took my $ 5 coupon from their website and I was outta there with the total package, fluids filled, tires rotated for under $ 35. It was there longer since I had my tires rotated, but it was still pretty speedy for all I had done.

These a-​holes will lie to you about factory recommended fluid changes (radiator, differential, etc). I fell for it once and then looked up the actual recommendation and found I paid for something that did not need done. I go back and talk to mgr and he apologizes and refunds my money and assures me that it was just an oversight for my model, not a regular practice and will be corrected in the system. I go back about a year later and they are still doing the same thing. Also they filled some chips in my windshield and the filler popped out immediately and they were trying to get my ins to pay for it to be done again. No thanks as the last time it took FOREVER.
As if this wasn’t bad enough, I asked them to replace the cabin filters and they didn’t have any in stock so I asked them to blow the leaves out and put them back in and they said «we can’t do that because then we would be liable». For what?! In the past this has common practice with this type of place in my experience. So, I came home and did it myself.
Also what used to be included now costs $ 7 up-​charge to check your fluids (however they also vacuum your car and clean windows) Otherwise you just get an oil change. They tracked oil onto my mats so I had to clean them with carpet cleaner when I got home and they did not clean side windows. All said and done it was nearly $ 35. I will go to Oil Can Henry’s next time where it will probably be cheaper with the coupon you can get on their web site.

The longest wait ever. I’ve never see so many people standing around doing nothing. They tried to up sale me on everything. Maybe it’s because I’m a girl but I know my truck.

The plus here is that they changed my oil.
Or did they? I mean I’ve seen those Dateline NBC specials about these places just scamming people. Shame on me I suppose for going in spite of knowing better. When the sign says 19.99 oil change — I obey.
On that note best of luck getting out on just 19.99. These guys are up sell assholes. I can always feel myself tense up when they call my name knowing they’re going to try to talk me into flushes, wipers, and air filters. NO MEANS NO JIFFY LUBE! Geez.
Now is where it gets ugly. Once they talked me into repairing this teeny tiny speck in my windshield. When they came back saying my insurance didn’t cover this I should’ve known to take it someplace else. Always a sucker for convenience, I agreed. The next day the tiny crack, spiders out. coincidence, I think not Mr. Lube!
Don’t let these guys touch your car. It’s cheap, I get that… believe me I get that. It’s just not worth it. Oh and this location is super slow so if you insist on being a Jiffy Lube-​er you might benefit from a different location.

GOOD: The workers there were very friendly and quick to get me taken care of. BAD: They asked if I needed my transmission fluid changed. I had 45,000 miles on my car and figured I had at least another 20 to 50,000 more to go before I needed it. They said they looked at my transmission fluid and could tell it was very dirty. LIARS! I called Landmark Ford immediately and they said it should be done at least every 100,000 miles. They tried to sell me an air filter, power steering fluid change, and radiator flush. None of these things were needed on my nearly new car. LIARS THIEVES and CROOKS. DONT GO HERE

Not very Jiffy.
I’m generally a fan of Jiffy Lubes. Throughout my life I’ve used them more often than not for routine service of my car (s).
While waiting for my eye doctor’s office to get its power back (thank god I got up at 5am this morning and drove over the hill for that), I thought I’d make good use of my time (wait) and get my oil changed.
This location is right on 10^th, right past the intersection with Baseline. It has two bays, which is pretty standard based on my experience. I arrived and one bay was full. I was directed into the second, empty one. I figured they’d get right to my car.
15 minutes later they finally *started* on my car. This was after they tried to tell me the oil I had brought in (and which I’ve been using for almost five years and is recommended by Mobil 1 themselves) was not the correct weight. Pet peeve. Then they had a hard time getting my (factory) skid plate back on.
As a complete aside (and to add insult to injury), the waiting room/​lobby had the Pat Robertson channel on. To make matters worse, his guest was Sandra Lee. It was a nightmare for me. I assume the channel is likely the choice of the franchise owner, but that sort of thing adds to my desire NOT to come back.
They finally got me out. It took longer than I had hoped. They did apologize. Overall a meh experience. Probably wouldn’t go to this location again. There are plenty of other options…