Sleep Number

It has been 15 years since I bought a new bed. I had seen the commercials about the «Sleep Number» beds and I was curious about them. The fact that you could adjust you firmness setting sounded very appealing to me at the time. After seeing the commercials, I went down to the Sleep Number store in Beaverton, Oregon.
Once inside the store, I had seen many different models, which was very confusing to me at the time. The sales woman showed us the different models and we finally settled on two Twin XL beds. When she finally told me the price $ 1800 per bed, I almost left the store. After seeing the construction, I was thinking «$ 1800.00 per unit for a glorified air mattress was a stretch». However, for $ 3680.00 the finish on the beds did look nice. The only catch was that if you returned the product that you would have to essential pay $ 400.00 for the trial (200 delivery+200 return). Naturally, we signed up for their trial program to give it a try. This was a serious mistake that I would come to regret later.
Sleep Number delivered and set up the products in my house. Later we found out that they shorted us one remote. When I called about the remote, they wanted to charge us $ 100.00 for an extra remote. This did not sit too well with me at all. After calling and complaining, they reluctantly sent us an additional remote at no charge. Another issue was the amount of foam in the bed itself. We had noticed creases in the cover when using adjustable platforms and this looking terrible not to mention it was a not firm enough when the bed was fully inflated to 100%. Sleep Number had also sent some additional foam to firm up the bed.
The final straw was that we discovered latent defect that has the potential to cause serious injury. On a twin size mattress if you shift your weight to one side, there is no support on the side rail/​boarder of the mattress. What happens is the air in the air chamber moves and rolls you off the bed. In my case, I caught myself rolling out of the bed twice. Not being able to get a good night’s sleep in this bed has led me to return the bed. My wife had worse experience than me.
Something to think about, Sleep Number marketing has done a great job marketing an airbed. However, you can save yourself from waiting around for a delivery and also SAVE yourself $ 3500.00 by just going out and buying an adjustable Aero Bed for $ 129.00. Yes, Aero Bed come with remove control, too.

Terrible store service. We got a pillow there which they didn’t have in stock. It was supposed to arrive at our house a week later, but we didn’t receive it. After two weeks we called the store and looks like they forgot to put our address on their form (even though they took our address before). The pillow was being held at ups, and they said they would call them to make sure it arrived at our house the next day. A week later, still no pillow, so we had to call them again. They said that ups had sent the pillow back, and that they had to re-​order it. Still no pillow. Don’t go to this store.