My daughter and I have had T-Mobile accounts for a long time. We each have separate accounts. Every time we have gotten a new phone they have taken the new sims card out and used our old card. They kept the new sims card and told us if we ever need one it’s free. Well guess what? Yesterday my daughter needed a new sims card and they made her pay $ 15.00 for it. To me this is theft. So if anyone gets a new phone from T-Mobile insist they give you the sims card with it.