Tags weekly doesn’t offer exchanges, they say you just have to place another order and send the other items back(at your own cost) and they will refund you your money(minus a restocking fee). Once I returned the shoes, they never refunded my money, despite saying they had. They don’t have a way to contact them other than by email, which they send essentially automated responses to your complaints. There customer service is abysmal. I will not be using tags weekly ever again, they’re crooks.