Tuality Healthcare

My 84 year old husband had three appointments in the same morning, a lab appointment at 8:40, a doctor’s appointment at 9:00 and another doctor’s appointment at 10:00. He was finished before 11:00. Who could ask for better service? The doctors and staff were knowledgeable, professional, and friendly. As senior citizens we could not be more pleased with the health care we receive with the Tuality Hospital system.

This is regarding the hospital. My elderly Mother broke her leg, took her to the ER, after waiting over 5 hours, was finally told there were 2 fractures, she was taken to a room, where I finally got her something to eat. We’d be in the ER before 8am, this was after 1pm by then, they didn’t give her any dinner that evening. I was told by the DR. at the hospital, she only had a minor fracture, and didn’t need surgery. I asked to speak to a orthopedic Dr but was denied, because she didn’t need surgery. Her insurance wouldn’t pay for her to go to a skilled nursing facility, even though she was non weight bearing, with 2 fractures in her leg. Her insurance was denied, because Tuality made a mistake in classifying her as observation outpatient status, instead of inpatient. We were referred to a Ortho Dr (outside of the hospital) who said she did have a MAJOR fracture, that supports your weight. We were given the wrong information, never got a follow up phone call within 3 – 4 days like they said we would. They didn’t even let me know, I could have ordered a hospital bed for her at our home, which her insurance who have paid for. I just left feeling very angry and frankly, like they didn’t care what happened to my Mom. I will NEVER go back to this hospital EVER!

I’m going to share a horrible experience I had with Tuality, and maybe, hopefully, it will save someone. I learned I was pregnant in August 2013. It was my first pregnancy. I then applied for Oregon Health Plan and started setting up appointments.
In September I started feeling Ill with swollen lymph nodes and a temperature and sore throat. I went into the Tuality Emergency Room in forest grove. They looked me over and said that they didn’t believe it was anything they could treat with antibiotics. So they told me to go home.
A few weeks went by and I was still feeling Ill. I was very worried about my baby. I tried to make a sooner appointment with Tuality OBGYN but I was not given a sooner appointment. I kept getting more and more sick.
In October, everything took a turn for the worse. I developed what seemed like a sinus infection with chest pain and trouble breathing. I went to the Tuality Hillsboro ER. There, they told me I had post nasal drip and told me that I could take advil and certain cold medications. I was starting to get terrified because I felt something was very wrong.
Two days later, I had gotten even more sick. I could barely breathe and my fever started spiking. My legs were hurting so badly I could barely walk upstairs. They finally took a chest X-​ray and told me I had pneumonia. I wish that were the end…
After taking medications and having no result, I went back to the ER. They gave me broad spectrum antibiotics on an IV and then sent me home once again even though I was rapidly deteriorating and over THREE MONTHS PREGNANT.
Then, I blacked out for SIX WHOLE WEEKS. I woke up in the ICU of OHSU hooked up to a tracheotomy, several, IVs, a feeding tube, and on dialysis. I COULD NOT WALK, I COULD NOT TALK, I COULD NOT THINK, I WAS BEING FED THROUGH A TUBE, AND I WAS TIED TO A BED.
I learned that after I blacked out. My family took me back to Tuality ER. My family basically had to force them to admit me because they were ready to send me home again. I was violently ill by this point. Still very pregnant.
They put me in the «progressive care» unit. Not in the ICU where I should have been. I learned that for 3 days Tuality kept me in their hospital doing nothing but giving me antibiotics and fluid like all I had was pneumonia. What was really happening was that my organs were shutting down from SEPSIS.
yep, Tuality kept me laying in a hospital bed for three days while my organs were failing one by one. MY KIDNEYS, MY LIVER, MY PANCREAS, MY THYROID, AND MY LUNGS. They were pumping me full of fluid even though my kidneys had failed! FOR DAYS! THEY DID NOTHING TO HELP ME AND MY POOR BABY.
The nurses and staff knew I was in terrible shape, and could not control my bowels, but they did not want to help with changing or cleaning anything. NOTHING WAS CLEANED IN MY ROOM UNTIL MY 3RD DAY THERE. Also the medical staff insinuated that I was just having a miscarriage. One nurse even popped here head in and said «do you know what a miscarriage feels like?». APPALLING!
The worst by far was they knew that I had SEPSIS and was dying and did not tell my family or I anything about it. I saw the test results. YOU ALL KNEW. Then on my last day there they decided that I needed to go to OHSU. They took me off of all machines and treatments. And I sat, waiting for an ambulance for over 7 HOURS. WERE YOU ALL TRYING TO MAKE SURE I DIED? When my family complained about the ambulance taking too long, your nurses told my mother it was not an emergency. MY BABY AND I WERE DYING!
When I got to OHSU they could not even tell I had been treated by a hospital for the past three days. The only organs still functioning somewhat properly were my heart and brain. MY LITTLE BABY HAD TO ENDURE ALL OF THAT.
Oh and by the way, I never had a miscarriage. When I woke up six weeks later my baby girl Violet was still alive inside me. I was five months along, then a week later the doctors told me she had been damaged by all the treatments needed to fix me. The doctors at OHSU did everything they could for her, but that if I had her it might kill me, and that there was a good possibility she would die shortly after leaving my body.
She died on December 6^th 2013.
All of the medical staff at Tuality should be ashamed of themselves
Now I have to live with all of these scars and the pictures of my Violet.
I have since moved to another area but I plan to protest Tuality any time I’m in town.

Ability to Find Offices and Buildings:
You will be circling the block going «Huh?». Everything is hard to find, buildings aren’t marked well, signs aren’t big enough to see and maneuver through traffic. The various offices and buildings need huge, readability-​tested signs on buildings, street corners, and big, visible maps in lobbies with office locations, similar to the mall. Maps should be mailed out with the other pre-​procedure paperwork they send.
Breast Health/​Mammogram
Was Better than OHSU, nice privacy and less hurting. They can handle the health records software too. UPDATE: New Location: incredibly fancy, yet worsened, more like a cattle-​slaughter plant or a maze, more sitting alone in holding-​cells, going down solitary hallways, more holding-​cells, more hallways. Staff asked twice more times about clients not wearing fragranced-​product on any body-​part, which is has not been scientifically proven to be an issue, than they did about not wearing any deodorant/​lotion near the breast tissue – which IS a mammogram issue. Please bring back previous staffers. Very Poor signage around the building, hard to find location inside building and outside.
Staff Knowledge of Electronic Medical Records Software:
The Day Surgery staff could not manage it, we repeated for almost an hour all the questions and answers on all the drug and health history. Mind you, they’d had a teenager call previously weeks in advance with the same interview questions.
Tuality Day Surgery:
It’s well worth the extra work to move your surgery to OHSU. I have had several procedures at Tuality, and they don’t warn you fully about the pain days or weeks later, what is normal vs not normal, and what to do in either case. (It wasn’t just me, the long-​term pain for the particular procedure was documented on the web.) Also, their IV-​setting-​techniques are painful, they tried 3 different locations and a lot of rooting around with the needle in all three. The folks at OHSU will set the IV without you even noticing, you will only notice a cold sensation.
Food:
Their cafeteria is very nice, looks clean and VERY economical. I’d say it’s worth it to come in even if you aren’t there for medical reasons.
Web-​Site for Lab Results :
Tuality MyHealth: Broken or Poorly performing for almost 2 years. My access keeps stopping. Or I’d try to pay bills online, get a supposed «verification of payment» only to realize it’s a FAKE ecommerce site when the office staff would call on the next business day wanting to «re-​run» the credit card – this happened quit a number of times. Since it keeps happening, the website must just forward collected data for the office staff to do 1980’s-era processes. It’s been months since I’ve been able to see any electronic lab results, I get «an error has occurred», I’ve called 3-​weeks ago, and 2-​days ago, and their feedback is «there’s a defect in the system». I’ll get the Dr’s office to physically mail it to me.
Billing Department:
PURE CHAOS. We got 10-​page incorrect bills and robo-​calls for stuff we’d already paid – God knows if the Elderly or immigrants are being menaced and double-​paying. (Heads-​Up: state ombudsmen) They even reversed out payments we did, and called us on them to pay again, and then repeated a year later for the same procedures. BIG mess with us having to call insurance & Tuality billing. Insurance said Tuality was sitting-​on or unable to process over $ 1.5 million insurance payment for assorted customers.
Not to mention we got separate strange bills (huge risk for fraud) from all sorts of random people, these were not consolidated through Tuality. Random pathology labs, random anesthesiologists.

Terrible accounting dept. Not a good hospital.

I’m trying to find out somewhere near me where I can get paid to donate plasma I looked up on the internet and it says Tuality Healthcare does in Hillsboro so I call them to ask about it and they laugh and hang up on me out thank you blood donation center you are so kind to someone who is trying to do some research

My family and I have been to Tuality internal medicine, ob-​gyn, medical imaging and emergency several times from 2007 to 2013. We were extremely satisifed with their services. The doctors are great! My daughter was born in Tuality hospital and I must say their birthing center is awesome!!! I had the largest room in the birthing center. The doctors and nurses took good care of me. Even the food in the cafeteria was great.
The only reason I’m taking one star off is their billing department. It was a total mess. They erroneously kept sending bills that had been paid. Before making payments, I would call them each time to check if I really needed to send the money. It seems that their billing department and accounting department weren’t communicating well.

We visited to urgent care for skin rashes, accidentally went to Emergency and explained the condition. Admission didn’t even suggested there exist another facility for urgent care. Waited around 30 minutes to be called in, and then again took another 30 minutes for doctor to see the patient. Only treatment provided was Benadryl, both doctor’s office and the hospital charged us $ 700 in total.

Services: Blood Work and Ultrasounds
If I was able to give less I would. DO NOT GO HERE UNLESS YOU ARE DYING. The billing practices are outrageous and they ALWAYS make mistakes. For example, I am one person, as far as I am aware, and over the 2 months I was going here for services, they somehow created 3 different accounts for me. Including interchanging my insurance numbers so claims were declined. They also called my elderly father, who lives in CT, inquiring about my bill. NO IDEA how they got his number, certainly not from me.
On top of all of this, I receive robo-​calls every day for me to call them. When I do, I’m put on hold for at least 25 minutes each time and when I finally DO speak to someone, I always request that a FULL statement of services and costs be mailed to me. It’s been a month, and three calls and i have not received such a statement. At this point, they will be lucky to get a dime out of me.
Worst place ever.
UPDATE: I received a printed screenshot of a balance without any explanation of services, but with an amount due. A few days later I received a different looking invoice with services that were billed to the wrong (inverted) insurance # AGAIN. Each time I speak with them or get something in the mail, the amount they claim I owe is WILDLY different. Look, I’m more than happy to pay what I owe, but they need to pull their s**t together first and send me a proper bill.

This review is for the Breast Health/​Mammogram program. I have been getting my Mammograms from Tuality for a good 10 years now, up until recently I have not had any issues, it was a quick in and out and I was done for another year.
I arrived last time and they have a «New» process and a new location. They have made it extremely complicated and it went from a 10 minute thing to an hour long process.
You must first check in at the front desk, then they direct you upstairs and you check in AGAIN. You are now directed down the hall to a room to wait to be called back. It is a beautifully appointed room (however I got stuck with some crazy chatterbox asking very personal questions). You then wait until they call you back and take you into a small room with a locker. You change and sit and wait. They then take you into the Mammogram room, do the procedure and you can then change and are free to go.
They have spent god knows how many dollars improving their Mammogram Program and what they have actually done is make it time consuming and complicated. I am not planning on going back. I plan to try Epic Imaging in Beaverton next time.

I have to say that I never would have thought I’d be rating a hospital emergency room on Unilocal.But after a recent visit and the most welcoming, calming and diversity friendly experience I’ve every had, I had to take a quick moment to give them some praise. Every person I encountered were extremely friendly and caring during my health scare. They helped me remain calm and took away all of the fears I was having. It is so easy for medical establishments to be cold, but they were nothing of the sort. I honestly hope I never have to go back, but if I do I know I can expect to be well cared for.

Avoid this place if you can. Terrible billing practices. Terrible customer service.
Thank you for the offer below Amber. However, I have already spoken with many people very high in management at your hospital. Some who flat out lied to me. Your terrible service is systemic.

located steps from my home, this Hospital is clean and provides state of the art technology. Great place is your ever in need of Healthcare.

I’m doubting that my modest input here will convince anyone else to avoid this place, mainly because there are so many negative reviews that it’s probably not even necessary — but here goes.
I had a simple anaemia test ordered up by my physician a bit ago — and as it was a routine test, I didn’t consider it a problem.
The bill came back — at $ 463.00!
Now, understand — this is a simple test which can be performed in an aging mass-​spectrometer (which is probably what they used, given the reputation of the place) for around $ 50.00. I can purchase a home-​anemia test-​kit for around that amount (they’re in use all over the world, and are accurate). So it follows that it’s impossible to justify an 80%+ markup for something which a person can do at home.
Recommendation: *Die* before using this place. If you have a physician who wants to use their lab-​services for some odd reason, then find another physician. And don’t sit down in the lobby. The furniture’s filthy…
***UPDATE***
I was contacted shortly after this was written by the hospital (see thread, below) — they offered to contact me directly and deal with the matter.
Of course, they never did. Their reply was likely written to put any readers at ease with the thought that the place really *was* responsive.
As it sits, I paid $ 463.00 for a test. As I see it, about 150.00−200 (charitably) was for the test — the rest was for this forum. The review stays, with this caveat — at least they’ve replaced the furniture and carpet in the main lobby…

Date: 7÷19÷2012
Location: 7^th Avenue Medical Plaza
Department: Ultrasound
I was literally scared out of my pants to go here since there were so many negative reviews about this hospital. Maybe their 7^th Ave. Medical Plaza was exceptional but my experience was great.
I got a message the week before to remind me my appointment. The lady, Diana, had great phone manners and she sounded very pleasant. On the day of the appointment, I was running 10 minutes late. I called in to ask if I needed to reschedule since I was supposed to arrive 15 minutes early and now running behind. I spoke with Diana and she was nice and helpful. She put me on hold to call the ultrasound department for me to confirmed it would be ok.
Everyone I met were friendly and helpful except the receptionist at the ultrasound unit. She wasn’t mean, just very mellow. The facility was clean, quiet, and tidy.
Jessica did my ultrasound. She was personable and easy to talk to. The ultrasound would’ve taken over an hour. She wasn’t upset that I was late and never rushed me. My baby was also not cooperating so she had to search a little but she didn’t complain. She also tried to help me find out the gender several times even though that wasn’t a necessary part of the procedure. She even asked when I would see my OB who would then interpret the ultrasound results for me. I told I’d see my OB that same day. She noticed I was running late so she called my OB’s office to let them know. I was thoroughly surprised by the experience.

This is a great hospital. I have worked here since 2001 and I love it. It’s a hospital where you are not just a number. It’s big enough, yet still small enough to have that small city feel to it. Both my kids were born here at Tuality and we have always been treated with respect whenever we were here as patients. I would recommend Tuality to anyone I know.

Unless you were dying DO NOT GO HERE. This is a POOR EXCUSE for a hospital. Few years ago my grandmother had pneumonia and had to stay here for about a week. My grandmother witness a few things that made her really mad and could have even killed her given she still had pneumonia.
1. A nurse blowing her noise and not washing her hands while she changed my grandmothers bandages.
2. A nurse dropping pills on the DIRTY ground and then giving them to my grandmother.
Now she was too sick to say anything but she did witness it. It made the entire family extreamlly upset. We should have sued the bastards.
Just do not go here. If you can head to OHSU or St vincents.

The 8^th street lab could use a refresher course in dealing with none English speaking patients. They also need to obtain organization skills. I was given a sample collection kit and verbal instructions along with a plastic lab bag that had Tuality Labs logo on the bag. The technician told me to drop the sample off no later than an hour of collection. When I went to drop off, there wasn’t a specimen collection box, so I waited in line for at least 15 minutes. As I stood there, the receptionist helping the lady directly in front of me, seemed as if she raised her speaking volume due to the fact the patient didn’t speak English. The other receptionist appeared as if she was not having a good start to her day as she coldly assisted an elderly woman. Both however repeated the patients personal information loud enough for the rest of us to hear and collect if needed.
What ticked me off was that when I was called, I stated I was here to drop off a sample. The lady asked me questions that to me seemed obvious. Is the patients name, DOB, and collection time on the sample. She placed the sample on the desk and on DARK BLACK INK you could see the information she asked about. So I answered yes, yes, yes. Then she asked for paperwork. Seeing how I didn’t receive any, I explained that to her. I could tell she was irritated and I seemed to be irritating her more. After repeating the instructions I was given 5 times, I felt like saying forget it and walking out. I waited and just dealt with it. I honestly feel working in customer service is a hard job, however if this is your job title do it correctly or find a different position. She didn’t even appear to care that she was displaying her I’m having a bad day attitude. But what I thought was priceless was when she said to me, «Next time you come in» I politely said oh there won’t be a next time. The look on her face was nice. I’m sure my lab test will come back all screwed up, but that will be okay. I’ve already placed a compliant to the hospitals patient relations department

I got here to the emergency room an hour ago with a gaping wound on my side spewing out blood. A puddle has now accumulated on the bed. Currently I am listening to the staff joke around like they are on break. I told a dr about my loosing blood situation and he looked at me blankly. I am thinking about driving to another emergency room. Never come here!