Avis Rent A Car

I had a great experience with AVIS at Hilo. They were very receptive to the possibility of me changing cars and the clerk even offered me her employee discount. I ended up not changing cars after all but it was just nice to see such enthusiastic customer service. She was able to get me a car of my choice and I was very satisfied with it (4 door, compact, ford focus). I would do business with them again!

Substandard rental car business, not up to Avis standards. Prepaid preferred/​Avis Wizzard car, somehow forgotten… Then they did not have the size we prepaid for and needed due to family size. Wasted lots of time waiting, sad, and offered only an apology. They really put us in a bad situation. Unacceptable.

I was so impressed. Easy process overall. Wonderful company, great employees. I got a great deal and a wonderful, top notch car that ran smooth like butter. The employee was very accommodating and offered me many choices as well — I felt like a queen! I was thoroughly impressed!!! Would rent again!!!

I love Avis ITO. Twice I’ve gone there without a reservation and both times was graciously accommodated with fabulous deals!
Elizabeth helped me both times she was so friendly, calm and helpful! I always try to get the best deal when booking a reservation, so I’m glad when it ends up being Avis in Hilo.

I travel a lot for my job, so I’m glad I stayed loyal to Avis Rent A Car. I must say they really treat their long time customers right… normally when I island hop, I always take out a subcompact vehicle to save some money on rental cost for my company.
When I do get my rental car, I would say over 90% of the time I get a free upgrade, but of course if you rent from them over 50 times in a year, there are some perks that come with frequent renters.
Today, I was lucky enough to get a convertible mustang… great car, but too bad I only drove it probably less than 6 miles, as I was at a account all day, with the exception of eating lunch.
Great speedy service, when I walk up to the Avis booth, the clerk just gives me the keys & an envelope, then I’m off… makes me feel like my PIMP Hand Is Strong! Lol!

Great service. Had to exchange our car because of an issue with brakes and no questions asked they let us in and out and swap. We appreciated that.

Avis Rent A Car is located across the road running through the Hilo airport and bundled side by side with the other rent a cars businesses.
I really like the service we normally receive from Avis when we travel and use their vehicles. As an Avis preferred member it’s a breeze getting our car right away and on to our destination.
Only problem we had at this Hilo branch was meaning of the word «Preferred». Lets see. you have a sign that says preferred «check»…We’re standing in the preferred line ”check”.We see our name on the envelope with the reservation «check»…I don’t think this dude doesn’t have a clue what the preferred means. :(
Avis please train ALL your employee’s to be consistent with their customer service. I would like to start my vacation on a pleasant note if possible.
*Will I rent from Avis again. Yes I would. Hopefully they’ll educate this location on customer service.

I am an Avis member and when I travel, I always try to rent with them. During my weekend trip to Hilo, my choice in rental car company was no different. The kiosk was very easy to find and the line was not that long. It was easy to find because of the small size of the Hilo Airport. The representative was also very helpful, friendly, and made the check in process enjoyable. The down side to this location was the fact that I reserved a compact but they were all out of cars. Normally, I greatly appreciate an upgrade; but in this case, I was upgraded to a giant, gas guzzling pickup truck. It became very inconvenient driving through the quaint, one-​way, city roads of Hilo in a giant truck and the pain I felt at the pump was enough to make this rental not that enjoyable.

When it comes to renting a car in Hilo, Avis offers a quick and simple alternative with reasonable prices and well maintained cars. If you happen to rent cars on a regular basis, think about signing up for their Preferred Membership program so that you can get in/​out in a breeze.
As soon as I landed at Hilo International Airport, I could almost hear Siri coming out of my iPhone saying «proceed to the baggage claim, turn left at the curb, proceed 300 feet and make right at the crosswalk, you have reached your destination.» Yes, it is that simple to make your way to Avis (and the other major rental companies for that matter) rental desk. If you happen to be with a group, you might as well all walk over together if it is feasible since the drive back to the terminal might be longer than the trek for your party collectively.
Well once there, getting your car can be fairly quick and simple with the preferred membership program. Your car is all set and your paperwork all taken care of. If not, the wait isn’t very long for them to process your remaining paperwork and get you your car.
The cars are generally fairly new and well maintained. I rented a intermediate and got a Nissan Altima on my most recent visit and haven’t had any problems with the cars that they have offered. Price was rather competitive and I opted since they had the best price for my visit.
Definitely a good choice for a car, however the major rental companies all seem to be on par when it comes to selection and vehicle quality. Price will ultimately win out in the end since service is only a sticking point when there is an issue.

Can I give this place 0 stars?
Because our hotel couldn’t send us a shuttle to pick us up we ended up having to get a rental car. I ended up getting a rental car from
and paid for it over the phone. When we went to the kiosk and the agent got us to upgrade. Little did we know that the upgrade was 200 dollars. When I called Avis to straighten things out I was told that «I don’t have time for you. I have customers waiting in line.» Then the agent promised to call back and never did.
This place has the most dishonest and rude employees ever. I was astonished with how rude the people were to me at the kiosk and on the phone. I will never ever rent with Avis again.

I rented a car while on a Hawaiian cruise. The shuttle was waiting for us when we got off the ship. The car (a well-​maintained Ford Fusion) was ready for us when we arrived at the rental counter thanks to my Avis Preferred membership.
When we returned the car, we were put on a return shuttle to the port within 10 minutes. Everything went smoothly and I recommend this branch highly.
FYI: If you arrive back to return the car early, spend a half hour at the nearby (free) Liliuokalani Gardens (191 Lihiwai St, Hilo, HI) and get a glimpse of the famous trees on Banyan Tree Drive.

Great overall service, small airport location that gives travelers the personal attention that’s hard to find these days.
I learned this year that around the Ironman Triatholon (2^nd Saturday of October annually), all the cars in this location get transfered over to Kona airport location which leaves no available cars in Hilo — from what I understand, all the rental cars companies make this cross island transfer. First set of cars start the move two weeks prior the event and it will take up to two weeks after to get them back to Hilo — plan accordingly!

I travel to Hilo quite often, and I have to say-I’ve never had bad service with Avis.
The sales agent @ the counter is so helpful and friendly. The agent even remembered that I was pregnant on my last visit, and wished me Congrats!
I would def. Recommend Avis to my family and friends.