Hilo Veterinary Clinic

I love the way Dr. Castro and his wife care about animals. Started taking my Jax here a few years ago because my family dogs growing up always went here. Very knowledgable and just friendly people! You get the vibe that they care!

I have been coming to Dr. Castros office for about 5 years, for my dads 3 pets and 1 year for my husband and I’s cat and dog. Today we went in to get our pets their health certificates for travel and also for flea and worm medicine. When we arrived, Dr. Castro’s receptionist/​wife told us very rudely that they were booked for the whole month and could not do it. She told us to go to The Pet Hospital. My husband and I went there and made the appointment for our furr babies. The receptionist there was so sweet and helpful. Afterwards, we went back to Dr. Castros because we had forgotten to buy the flea and worm medicine. The receptionist (large Asian woman) was so down right mean it was unbelievable. She kept saying (very rudely while rolling her eyes) that I am not in their system. She said if I don’t have my pets in their system, she can’t help us. I was just there for my pets medicine a month ago! She typed my maiden name and then my new married name, she refused to say she found me in their system but I know I was in there. My husband and I explained the weight and age (cat 12 pounds, dog is 8) of our pets to her and she started yelling back saying «what the thing is it a dog or a cat? Dog or a cat??? They are NOT both 8 pounds!!!» She started snapping like a crazy person about something we never even said. I repeated very calmly what I said earlier and she started slamming objects on the table and huffing and puffing. I told my husband «wow, how many times do we have to say the same thing.» And she said «I won’t even sell to you if you’re gonna have an attitude!!» I just said mhm. After she sold us the flea and worm medicine– and the rudest customer service experience my husband and I have ever experienced, my husband told her that her approach is not the way to get repeat customers… And I continued to tell her to watch her attitude. If you’re reading this, miss receptionist, I hope you work on how you treat other people. Your husband didn’t go to medical school just to have you run his business into the ground. Check yourself. Do NOT recommend this horrible place.

Dr. Castro and staff are awesome! He treats his customers fairly; I never feel taken advantage of. He doesn’t push products or procedures. He is very helpful and explains things thoroughly. He doesn’t mind answering questions. His staff is super friendly! I love this place!

Dr Castro and his staff are amazing! They’re so down to earth. You may walk in and think that they’re office isn’t «fancy», but that’s the beauty of their office. They use common sense. My dog suffered for several years with a skin rash and constant yeast infections, only Dr Castro was able to figure out that it was his diet. We removed poultry and sure enough, never a rash again. They are the most caring and loving vets I’ve ever had. They treat you and your pet as family. I recently lost my dog and the compassion and dedication they showed towards us was beyond compare. The best vet in Hilo by far!