Lex Brodie’s Tires Hilo

Lex Brodies Hilo operates with integrity and service. I’ve had numerous days that have brought me to their doors. ‘Louis’ is an fastidious service rep that handles all questions simply and quickly. The whole wait time is reduced by techs that know their job and either fresh front porch, or hosted coffee waiting room and T.V.

Great customer service, Dane Crivello helped me at a stressful time! Had a flat tire & he was patient & understanding. Thank you for your assistance!!! Lex Brodie is a place I’ll be coming back again! I didn’t feel as if they were charging for unnecessary things. Aloha all da way!

After reading reviews on tire repair places in Hilo, Lex Brodie’s was the only shop I wanted to make an appointment with. I called right at 7am to schedule their next appointment, and I did not get through until 7:20am. I had a nail in my tire and was told no appointment was necessary. After inspection, the technician told me the nail was too close to the sidewall, and I would need to purchase a new tire. I trusted their evaluation and was told the cheapest tire for my car would be $ 200 after balancing. Again, I trusted their service and told them to go ahead. I talked to local friends later that day and was told Lex Brodie’s has a reputation to tell almost everyone they need a new tire. I guess I will never truly know whether or not I got taken advantage of. I still try to give Lex Brodie’s the benefit of the doubt on that.
Before I checked out, I mentioned my car was under lease and did not want to add on the lifetime tire protection plan. I paid and left. Later in the day, I reviewed the invoice only to find out that I had been charged for the lifetime tire protection plan. Although it was a minimal charge, at this point, I felt that Lex Brodie’s was only in it for making a few extra dollars off me. It was very disappointing.
Just a warning to future customers who may be told they need a new tire — it is worth the time and energy to get a second look and to price different shops. Looking back on it, I wish I would not have been so eager to fix my tire problem. Valuable lesson learned. Lex Brodie’s did have me come back for a refund on the protection plan, but again, it was wasted time for me to go back the next day for something I had originally declined.
With all the great reviews on Unilocal,I am sorry to have to say I would not recommend Lex Brodie’s to anyone in the future. Maybe you will have better luck than I did.

Outstanding service and amazingly fast work!
I had a screw in my tire. I first stopped at Sears where they said it would take 4 – 5 hours to plug! I called Lex Brodie’s and Anita said to come on over. In no time my car was in their shop. They were even nice enough to show me how badly I had ruined my tire by driving on it flat, lol. I decided that since my tires were in dire need of replacement anyhow, I would see if they could change them out. They went over my options and took care of it in record time. I was out of there in less than 2 hours!
Awesome people, awesome place! Thank you, Anita!

Very impressed how this business had turned a bad experience into a better one. Thanks Anita (Business Owner) for working hard to make it right.

This was my first time here and the service was great! Didnt wait long at all, waiting room was NiCE with AC and complimentary coffee and ice water. Got all my questions answered about my vehicle very knowledgeable staff. Will definitely be back.

I was very impressed with Hilo‘s Lex Brodies, Daniel you are an outstanding customer service agent at the counter and on the phone as well! The new brakes and shoes that you all installed was totally awesome my brakes are forever superb! Mahalo Nui! Lex Brodie keep up the good quality work!

Two hours after our scheduled appointment they look at our car. No apologies for keeping us waiting. Service was just horrible.

I brought my car in for what I thought might be semi-​major suspension work. The crew at Lex Brodie’s figured-​out the issue, made an adjustment and an annoying suspension noise/​issue went away. I also got my oil & filter changed and came away with a total bill for about $ 43. Great, honest service, professional place. I had my brakes done from them on the past too and they did a great job. They even fixed a tire puncture I had once for free and I didn’t even buy my tires from them. If you need your car serviced drop by, you can trust them to do it right and not rip you off.

Excellent customer service. Would definitely go again and also recommend this place to family and friends. Tried to call firestone first and was put on hold for over 20 minutes regarding an oil change. After hanging up I checked Unilocal for good reviews on an oil change service. Found Lex brodies to have good reviews, went with it, and was not let down.

Took a tire with a nail in it. Didn’t charge me because there was no puncture in the tire, the nail was just stuck on the surface. They pulled it out and made sure tire wasn’t leaking. Original quote to fix was $ 28 and employee tells me, «we don’t charge you for work we didn’t do.» Wow! For someone who wouldn’t have known any different, I sincerely appreciate the honesty and wonderful customer service. It’s so refreshing! Will return for ALL of my car service needs because I really trust these guys!

my family relied on lex brodie in honolulu and hilo through the 60, 70’s, and forward. was very surprised to discover that in the modern day… both the pahoa and hilo lex brodie service centers are failing to keep the tradition of good service going. upon my last visit, i found lex brodie’s did not communicate to me clearly, did not keep appointments, did work that was less than satisfactory, and did not appear to show much interest in making me a satisfied customer. i base this on 2 consecutive experiences, i cannot afford to have them mishandle a 3^rd. i’d suggest big island consumers look elsewhere for their automotive service needs.

Bought a set of tires earlier this year. Just returned to buy a set of tires for our second car. Good customer service. Would recommend to others.

Probably the most honest mechanics you will find in Hilo, hands down. They are expensive, but what auto repair place isn’t?
Haven’t been let down yet.

I am a field technician by day and an awesome Dad by night… My work vehicle is my life and I drive all over the Big Island so I am very dependent on this vehicle. Mahalo to Lex Brodies for helping me to keep it running fine. I believe any work they suggest is needed and they respect and understand the need to keep a vehicle running while not breaking your wallet. I appreciate that they look at the brakes while it is on the lift for routine service and they will advise you if work is needed. The brake pads were nearing the end of life and catching this when we did potentially saved hundreds of dollars since the rotors were still in good shape. I know there are some who believe the brake checking is just a scam for more business but, after 3 years of bringing the vehicle here, that is not the case with Lex Brodies.
I came to Lex Brodies after another repair shop tried to sell me an alignment that was not needed. 50 000 miles and 3 years later, I have never been approached for alignment and the tires wear normally.
I am confident my car will go when it needs to go and stop when it needs to stop…