Officemax

I recently bought a laptop computer and was very happy with my sales person Serg. He was very knowledgeable and patient – I went back three times before I made my purchase! Ask for Serg though, because I didn’t find anyone else that was willing to take the time with me.

Huge disconnect between what they say on phone and what they actually do.
Called to arrange for some letter size 20lb copy paper to be delivered. Said all was good and it was even on sale, so order and pay online, specify pick up in-​store and in the notes put the delivery information. Since our office is in Hilo there was free delivery for orders over $ 50.
Contacted our bookkeeper for approval since OfficeMax was a new vendor for us. All is well so went online found Office Depot Copy Paper on sale so ordered to cases to get free delivery. On website there was no apparent option for in store pick up and shipping was $ 44. So figured I must have made a mistake so started over and clicked on link for free delivery and got two screens of verbiage with no way to order from that screen.
Finally decided to call back. First person who picked up transferred me to a manager because «you seem upset.» Explained frustration to manager, she got on her computer and informed me that OfficeMax now resolves to
told her about the paper I wanted and she said that they do not carry OfficeDepot 20-​pound copy paper. but I could get another brand for more $ 10 more delivered. So I agreed to that. She then says that the more-​expensive paper could not be ordered or paid for online. So I offer to giver her my credit card number over the phone. She refuses «for my protection.» So I offer to have our office give it to the delivery driver. Nope can’t do that either.
So I clarify that the instructions that I was given to order and pay online for free delivery were actually impossible instructions to follow. She denies that I was every told I could have free delivery. So I inform her that she has wasted about an hour of my time, hang-​up and make arrangements with the office to pick up the paper directly.

I find it crazy that four different people can ask me if I need help finding something, which I would certainly never admit to, and yet when there is a line at the register they just have one person ringing people up.
I already wait for hours in line at KTA, I certainly would prefer not to wait for such a long time at Office Max.
I do enjoy trying out the assortment of office chairs.

Based on my previous observation, Officemax is a big box of Crayons. It’s nice and neat but if you’re missing a color, the whole box is out of sync. Most of the things my wife and I were looking for were out of stock. So there were three employees talking and laughing in the middle of the store and when I approached one of the associates to ask for help, they just kept on yapping. Maybe it’s just me but I also so an Officemax employee chewing gum behind the counter. I thought that was unprofessional. Maybe we just went at a not so good day.
Services they provide are making copies and many other things like calendars, book binding, custom print jobs and a lot more. Besides the gum chewing and the congregation, Officemax has your office supply needs. They got desks, ergonomic chairs, computers, printers and everything to make your office look super.

Only giving high ratings for my help from Brooke or Brookie? She was so awesome in helping me get my invitations printed and made sure they were exactly what I wanted. She went above and beyond with her friendly sales service and relieved a lot of my stress.

Office Max Print Center workers are the best! They are so on top of everything, quick with completing task and extremely friendly. They provide a terrific shopping experience by remembering who you are and your name and addressing you by your name. They are very busy, with little staff on duty but so quick and speedy to get things done. They might come off with a «attitude» but cut them some slack, they are non stop busy, if there isn’t a line they are working on fulfilling online orders and there is just a lot to do. I definitely recommend them. They provide a wide range of services, and prices may be expensive but it is of quality.
I can say that I do not like the floor staff. They are never available. They are always grouping together and talking. Never offering assistance, I had to go up to a sales associate to ask for help. They should’ve offered assistance. They don’t have a approachable attitude, very rude, and never smiling. They aren’t very knowledgable of the different things as well. One associate had to ask several, not just one, but several staff members about more information. I could’ve got a quicker answer off of Google.
That is the only reason why I rated Office Max Hilo 3 stars, if it’s just about the print center it is 5 stars.

yeah had to write up another crappy OfficeMax Hilo story from a friend… he saw some reams of paper clearly marked top and bottom with signs proclaiming what a great deal it was… he noticed it didn’t ring up at that sale price… when questioned, the clerk told him, «oh that’s not the paper that’s on sale, it’s this paper over here.» To which my friend replied «well why are the signs over here and not over there?» and walked out.
friggin’ crooks. see my earlier reviews if you need to read many many more examples of the same BS.
SAVINGS TIP: Because I have come to hate this Hilo location, here’s a tip to get better prices… order off the national officemax website and then at the end select pick up in store: but make sure you don’t pick your local store or enter your zip code until you’ve got the item in your cart at the low initial price… then choose pick up in store and enter your zip code etc and you still get the low nationally advertised price. However once you have entered your zip code it is stored in a «cookie» and when you go to look at the item again it will show you all higher prices on everything. To get back to the lower nationally advertised prices you have to delete the Office Max cookie in your browser and it will go back to showing the original lower prices again. Once you get the item in your cart the price will not change.

This officemax sucks. Prices are ridiculous, sales arent good at all.
I tried their printing service and submitted it online. I got a phone call telling me it was ready. Came to pick it up and found out it wasn’t printed. They had some copyright issue with it.
Waste my time

Earlier this week, my mom and I went to OfficeMax to look for a Christmas present for my brother. We found two computers, but couldn’t decide on which one to get. Orlando, a salesperson, was very helpful and assisted us in figuring out what was different between the two computers and in determining which was better. I wish all stores had customer service just as attentive and diligent as our experience at OfficeMax!