Town & Country Moving & Storage

Used Town and Country to unload my 20ft container of household goods. I discussed the arrangement over the phone with Robert and he was going to provide me with 4 men (but only charge for 3) and 2 moving trucks to unload and drop off some of my household items to a rental and the rest into storage.
The guys arrived on time with 2 moving trucks and 3 men (1 person short of our agreement over the phone). No biggy I thought because he was only going to charge me for 3 anyway. So they got started unloading and the guys where pretty friendly and took care of my belongings (except a box which tumbled off a stack of boxes one of the guys was trying to carry) no biggy, it was a small box of clothes. After they finished loading and was ready to hit the road, one of the crew member told me they were going to stop at the shop to pick up the 4 person, awesome, just like we agreed to. So the crew worked fast and took zero breaks on very hot and humid day. They finished the entire job which included a run out to Keaau where my storage is in about 3 hours tops from when they started.
They started the clock when they left their shop not when they actually started working. It took YB about 20 minutes to get my container delivered to the ready line so 20min of charges for waiting around, whatever. When they were done with everything it was time to sign on the dotted line, then the dispatcher said over the phone (one of the crew members called back to the office to get a total) to charge me another 45 minutes for their trip back to the office. My rental is located close to the Police Station and only takes 5 – 7 minutes to get back to their office. I was upset about the travel time and called the dispatch and they changed the travel time to 30 minutes. Again, it only took us 5 – 7 minutes to get to my rental. Whatever! The crew gets 5 stars from me for taking care of my stuff and working hard but the company they work for gets 3 stars for nickel and dimming and being shady! Would’ve gave them 5 but, no biggy, they don’t care about customer service.

TC Movers helped my mother move to Hawaii some years back and they did a great job! They were prompt, courteous, and worked out a price that was within her budget. It was like they were a part of the family, helping us out! We have recommended their services to friends because they have the Aloha Spirit and they do good work. Mahalos!