Apple Store

I’m a professional writer and I make a living with my MacBook Air. I brought my 2011 model in for a new battery, a few new keys, and a new OS. The technician repaired my MacBook Air and now it is as good as new. I love my MacBook Air and it has been with me on numerous missions.
The «let’s go clubbing!» atmosphere of the Apple store is not to my liking and at times it can be crowded. But the technical people there delivered and I am profoundly grateful to have my Mac operating in peak form again. The store completed the repair in less than four days. If you can, try to visit on any day except Saturday as it can be quite crowded.
The selection of new products is quite good. The selection of accessories for existing products is a bit thin. You may be better off buying accessories from other vendors.

Great store… helped me out with a troublesome phone. My Apple Genius, Tim, was fantastic. He took my stress level from a 10 to about a 2. I’m not a techie, so to have someone know what they’re doing and help me out, in a nice, non-​condescending way is awesome. He’s an asset to your store. Thanks!

I was fifteen minutes early for my appointment. They said they were running late, so get there at my scheduled time. If they were running behind, should I come back later than my time? No, because if I’m late they’ll cancel the appointment. So you know your running behind, and I need to stand there for the half hour your behind? Basically. Then the patronizing kid says, «If I could have less people in front of you I would.» That really wasn’t the point. For all of Apple’s technology there is not a better flow for the store? Beepers or something? It felt like the Seinfeld rental car episode — «You know how to take the reservation, but not hold the reservation — which is really the most important part of the reservation.»

This would have been negative stars if it wasn’t for the assistant manager and a technician.
WARNING: Never and I mean NEVER let anyone but a technician touch your phone. A sales person said he could fix the problem between my iPhone and my iPad. Well, he succeeded in deleting my whole contact list. He then took my phone and disappeared outback. He did not know how to restore it. When I told him he should not have touched it because he was not a technician, he copped an attitude and said if you don’t like my service I guess this is the end of our meeting and left. Luckily her assistant manager saw my plight and came over and got me a real technician. After a while we were able to recover them.

Went in to buy a new charger for my laptop since mine was broken. They checked to see if my laptop was still under warranty. When they saw it wasn’t they noticed I had purchased my laptop at their location as well as other product. As a result, they gave me the new charge for FREE!!! Its an $ 80 charger! I was in shock! This was the best customer service ever. Totally made my day :) THANK YOU

Great location, helpful staff. I love Apple culture and honestly have only been to one store I didn’t like. (Braintree at the South Shore Plaza)

AVOID DERBY STREET APPLE STORE AT ALL COST!
I made an appointment to have my iphone 5 battery checked/​replaced and my on/​off button fixed/​replaced.
I was there 1 minute before my appointment time. I was assigned a place to stand until someone could see me. I waited there in my place for 20 minutes before someone came over to me. I gave information to them for 5 minutes only to find out he couldn’t help me and I’d have to wait until someone more qualified was available.
I waited another 10 minutes. The next person took more information and explained I could upgrade my phone if I wanted, I could get a credit toward another phone, or I could wait 30 more minutes so he could make the arrangements to have my phone sent out for repair and set up a loaner phone.
I chose to have my phone fixed. It would cost me nothing because of a known problem with the battery and on/​off switch. Ten minutes into the process they had me enter my apple password to shut off find my iphone. Then the tech told me to wait here while he checked to see if they had any loaner phones available. I waited another 5 minutes to find out they have no loaner phones available!
Are you kidding me! I was there for over an hour for absolutely nothing! Plus the time it took to drive to and from?
They knew why I made the appointment when I filled out the online appointment. Why they couldn’t contact me by email before my appointment to let me know they have no loaner phones blows my mine. This is apple right? The best products, the best customer service? Not at the Derby Street Shoppes apple store in Hingham.

I would give this store negative 5 stars, but i cant. The personel that work at this store are incredibly rude and condescending. I purchased an iPhone 6 online for in store pick up as a gift for my wife. When I picked the phone up in the store, I proceeded to the desk with all the super important apple dorks, who required me to wait for a tech to get the phone. (Because the idiot behind the desk couldn’t get it) wtf? So I was asked to go walk around for a while. About 25 min later some douche came over to see if I was in fact me, which I was. Then he left to go get the phone, thanks great how about bringing the first time. Bull shit. I got the phone and left as soon a possible. Well I set it up for my wife, with help from the Apple hotline, it worked, but there were several bugs. So my wife had to go iron everything out. She went to the derby street apple store, where she was berated by the uppity snot, assigned to help her out. The girl was overtly rude and condescending, insulting and mean. This girl is clearly a miserable hipster looser. She thinks being an apple dork qualifies her to be a cunt, which is obviously true, though I think she was a raging cunt first and that may have helped her get the position. That store is disgusting, every time I’ve been in there the employees were terrible. We bought an ipad, ipod and 2 iphones, on seperate trips. They suck, they are the suckiest suck that ever sucked. Do not go to derby street apple store, they are pricks.

This store out of all the Apple store has no customer service skills. Employees care more to talk to their friends, associates and play with themselves than they do to do what’s right and that’s help the customer.
I’ve never heard «NO» in an Apple store till I stepped into this lost step child of a manage-​less store.
Pass this location except to touch and feel the new Iphone 6 or plus and head to the South Shore Plaza Apple store and see how real Apple employees treat you. Or head to Boston and get three floors of Appleness.

This place is the pits. I took in my MacBook Pro because of a display glitch. Turns out it was the case interfering with the hinge. There was nothing wrong with the computer at all. Then I made the big mistake of letting them check the cable to be sure it was seated correctly. Aaaaaaand my computer no longer functions. So, three trips later, a bunch of lies about what they did and didn’t so, and they’ve now completely wiped my hard drive and reinstalled the OS. I’ve missed an entire day of work. You. Guys. SUCK.

This location suffers from an acute form of the apple customer service model – acting like talking a lot is extra super helpful when in fact it’s not only not helping, but also wasting time that could be used doing something else. It’s an especially good location if you don’t mind not completing your purchase because the staff is so busy talking that you run out of time and have to go.
If you have a question, the numerous unoccupied Apple specialists on the floor won’t know how to help you. Only the technicians know anything. The only problem is that the computer says that every technician is booked… but they feel good because they have seven people unoccupied and ready to talk and talk to you about why they can’t help.
I’m glad they feel good. I’d feel better if they staffed more technicians during peak hours or hired other staff who had a better understanding of the products.

My experience at this Apple store has been great. They go above the call of service. I came in with the intention of buying a new laptop, but without much of a clue as to what I needed. Carrick spent well over an hour with me in total, explaining the attributes of each laptop an quizzing me on my usage. After I chose my Macbook Air, he set up my mail and time machine for me. I couldn’t have asked for a more fluid experience.

They were super helpful, I made an appointment and they were running a bit behind. I had to wait around for awhile but they assisted me as best they could. I’ll defiantly end up back here at some point, wait times are usually shorter than the braintree location.

I would try to avoid this extremely busy & cramp location. It is tight, the layout, fixtures & service model are dated. Even it’s placement in the outdoor lifestyle place is odd & make it hobbit hole like. South Shore Plaza is only a few miles down the road & their facility is much nicer since the renovations. Malls are not my thing either but SSP does have a good cross section of stores & services that makes it a one stop shop. Employee turnover here makes the experience fair to say the least. The management team is mostly lackluster & inconstant when dealing with customers. There is a lot of push back from the staff that you will usually will not usually find at other Apple locations.

Been here for repair my iphone
the phone is won’t power on
they said that is gonna take 1 hour to wait, before we can repair it

I was at the apple store in Hingham Friday night. They were not busy. I was the oldest person in the store and couldn’t get anyone to help me. I asked one young man for assistance and he pointed «look over there».
It was like he showed me the door. I’m not shopping there again.

I went here with my daughter’s ipod about a month ago. For some reason, the sound on her ipod wasn’t working. So, I talked to one of the techs there, and he informed me that it would cost 99.00 to replace the sound piece. Well, I was astonished at the cost, and just chose to deal with it. Furthermore, I found out that my daughter dropped the ipod in the tub a month ago! Nice ah?! The great part is that the ipod took about 3 weeks to dry out, but it is officially working normally again!
I’m irriated that that tech at apple didn’t tell me that it may/​maynot dry out, and to give it some time! Personally, I think honesty is the best that any company can offer. So with that said, I could of spent a useless 99.00 to fix an ipod that fixed itself! What!!!

Went to get my imac repaired because my itunes wouldn’t work. Ended up leaving it there for a week and paying 230 dollars. They told me that they would save my data and then didn’t follow through. Told me «Hey, you signed the waiver so we can pretty much do whatever we want»
If that’s how Apple makes it money, then fine.

I bought an iPad online through Apple and when it arrived, I wasn’t quite sure how to set it up in conjunction with my iPhone, iCloud, and iDontKnow… so I took it to the Apple store in Hingham on a Saturday night during the dinner hour. It was mobbed. Yet, they still worked with me one-​on-​one and helped me get things set up including apps, contacts, emails, and pictures. All my questions were answered and I was even invited back for one of their «Welcome to IPad» seminars.
My only gripe is the few times I’ve had to pop into the store to pick up something fast — gift card, extra mouse, extra cable, etc — I am never out of the store within 20 minutes. However, the staff is extremely professional and knowledgable and I will be back for my next Apple purchase!

This, like most Apple stores, is a great a spot. I got my most recent iPhone here last year and each time I’ve been in the staff has been really friendly and helpful.
This store seems to be a lot busier than other Apple stores I’ve visited in the traditional malls. I know it’s smaller store so perhaps it just feels that way. The last time I was in it was PACKED and it was October. Not back to school or christmas traffic.
Pass