August West Chimney Co

I went to this August West store mid-​August (came highly recommended from my paint store) to do research on buying a gas stove insert for our fireplace. I was only looking as I had an «unpleasant and costly» experience last fall with Norwood Fireplace. Terrible customer service — owner refused to refund a $ 1000 deposit after being told by salesperson it was refundable. Wanted to switch to gas after realizing 40 lb. pellet bags were a little too heavy to carry up stairs. Buyer Beware!!!
We spoke with the Store Manager, Dan B. at August West and another woman that day who were both awesome! Dan was very knowledgeable, professional and helpful in assisting us with making a decision. Showed us all the various styles, nuances of each and differences in size, BTU’s etc. He took the time to explain everything and did not rush us. We had no intention of buying one that day — because worried who we can get to do the plumbing & electrical work. However, we did because: 1). he was so knowledgeable and energized about the products and what he does; 2). he could recommend a plumber and an electrician that they use all the time which made it even more convenient. 3). they would do all the coordinating of the scheduling, measuring and monitor the on-​going process.
The two installers from August West (Peter and Matt) were fantastic! Peter has been doing it for years — and it shows he knows his stuff. The roof was approx. 50 +ft high, a squall came up and the wind was howling, it was raining hard and he could have cared less. You can feel confident that the work is done right. The insert in the top of the chimney needs to be changed out as there was an issue with my existing chimney top– Dan said they would be back within a week to switch out. We are so thrilled with how it looks and works. Total professional company and great customer service! Couldn’t ask for anything better — highly recommend.
Thank you!

I had August West clean our chimney last year and I called again to have them clean out our ash dump, as the previous owners of our house left quite a bit of ash in the shoot. Tony was our service person for both occasions and was very nice and did a great job. Holly and the customer service team are excellent as well. Thank you!