Henry’s Shoe Repair

First time into Henry’s since the new owners took over. SO PLEASED. I brought in my favorite pair of tall black boots — the heel was wrecked on a recent trip to NYC. They completely re-​made the wood-​wrapped heel on one of them and polished both up to look like new. And all for $ 45. It was a lot of work for that price. Very pleased. Highly recommend this place.

Henry has sold this business to another company and it’s too bad because he would be ashamed of the way they do business under his name. I came to them about a small spot on my BRAND NEW shoes. The counter guy did not know if they could fix it, but recommended I purchase their weather-​proofing spray to protect the shoes. He repeatedly insisted the spray was safe and would not damage the shoes. The spray left the shoes streaked, stained and ruined. When I returned he said to leave them and he would ask the cobbler if they could be fixed. When I came back again the next day I was told the damage was there before I used their product, It was INVISIBLE and the spray only exposed it. I was told they might be able to fix this for an additional cost of $ 25. When I said «that’s ridiculous, I’m not paying you to fix damage you caused» the kid rolled his eyes, stared at the floor and said nothing. I am now out a brand new pair of $ 90 shoes and the cost of the spray ($ 12). Also when I got home I found a note in the shoes that read: «can we fix these, CUSTOMER CLAIMS they did not look like this before weather-​proofing .» This little weasel saw the shoes in their original state and knows they did not look like that. I was just going to never go back, but now I am furious and will be complaining to the Hingham Business Association and Better Business Bureau. Henry is a nice old guy who took pride in his work and did a good job. These guys destroyed my shoes and then lied through their teeth to avoid responsibility for it. (at my expense.) DO NOT DO BUSINESS HERE!

I was a longtime customer of Harry. I miss his work and eric of speaking directly to me to see that I was happy with the work. I didn’t find La Rossa to be if the same ilk. I will go somewhere else from now on.

Quoted $ 25 for a leather jacket repair, they called back said it will be $ 110 actually. Uncool

Took a week and a half to fix a zipper on a boot when they told me it was only going to be a few days. Also cost $ 60 which was more than the boot itself! Will not be going back.

Terrible, off-​putting customer service. Threw shoes on counter when we asked why a certain aspect of the repair was not completed. We always like to repair something the old fashioned way, but this guy! He told us to send the shoes back to the manufacturer. We had really hoped we would be satisfied with his work, forgiving the attitude, but his efforts were shoddy at best. We like to support the local little hometown shop. Good thing we are moving, we will find a new local cobbler who appreciates our business.

I came in with a pair of boots. The toe of the sole was coming unglued. The guy blew it off, saying to take it back to the store. I informed him they were 30 year olds on their second set of soles.
Then the old Italian guy blows off my plea to just reglue and put some nails or screws in like Herman Survivors, Red Wings, Chippewas, and Justin boots have.
It’s normal stuff and not hard with the machines and material.
Old Italian guy tells me I could do all that at home. What a lazy bones dick. Obviously, he doesn’t worry about rent or overhead cost and meeting them by actually transacting business.
Hey. I took the man’s advice. Krazy glue, six screws, and a power drill.
But wtf? Same exact story in a Quincy place.

I’ve always had a thing for cobblers. There is something comforting to me about shoe repair shops, usually small overflowing spaces with shoes, boots, heels, laces, tools and smelling of leather, glue, and polish with the hum of machinery in the background. Then you will almost always find, as you do in this place, a grandfatherly man in a leather apron…(I think I’ve just described Geppetto but I loved him too.) I’ve been coming to Henry’s Shoe Repair for years now and I live in fear that some day this lovely and talented man will retire and close up shop. He does a great job repairing shoes/​boots and leather goods and charges fair and reasonable prices. When you pick up your shoes or boots they are also nicely shined for you. He is a man of few words but clearly takes pride in his work which is always of high quality. I have never been disappointed.

I love this guy. People told me before I went that he was overpriced. That was not my experience. I don’t know if you have noticed a sharp decline in cobblers in the last decade. This guy has been there forever and he is really good. Right in toney, downtown Hingham, MA. We need to support these dying craftsmen and do a little reducing by shaping up last seasons shoes and boots. He’s also good for keeping leather in good condition after a long Hingham Harbor winter.