Continental AutoSports Service

This is the WORST service department I have ever been to. And for a luxury brand I would expect a lot more. I would never purchase a Maserati again (or a Ferrari) because I never want to have to come back here.
1) Its IMPOSSIBLE to get someone on the phone to schedule a service appointment. I’ve called 3x once just to miss the return call and then couldnt get a hold of anyone again after that.
2) They never have loaner cars and need the car thats being serviced brought in by 8 or 9 am… Have fun asking friends and family to drive you out to hinsdale in morning rush hour.
3) They dont even fix the problem on the cars. I brought the vehicle back 5x for the same problem till they finally fixed it.
4) I think that they are unprofessional (Talk to customers with a mouth full of food) and rude, because they are unapologetic for all the inconveniences. (How about an apology for wasting my time on a simple problem that should have been fixed the 1^st time?)

The service there is always reliable, timely, and most of all honest!!!
They never suggest unnecessary services and even recommend reasonable cost-​saving measures despite a clientelle that often can afford to blindly spend money.
Scott is able to solve Maserati problems other places can’t!

I purchased a Ferrari (from a different dealer) in 2010 and have used Continental for service since that time. 3 oil changes, one set of tires, one set of spark plugs, one exhaust repair, and some random troubleshooting for odd issues.
My service experience has been consistent every time. These guys do good work. My experience has been that they are thorough and as a new Ferrari owner learning the ropes they have been very patient and helpful. I will say that they are not cheap… but I sort-​of expected to pay the «Ferrari tax» when I bought the car. From what I read on chat boards and what other people say they pay for different services I believe that Continental’s service is priced at or just below the costs of other dealers nation-​wide.
The only negative that kept me from giving 5 stars is that most work does take longer than I think it should. Overall this isn’t a big deal, but the last star would be there if they acted with a greater sense of urgency.
While I have not purchased a car from Continental, their sales staff have always been very attentive and invite me to their events. They also participate in the FCA (Ferrari Club of America) events and are active in the sports-​car community. I sometimes stop by just to browse the inventory and I’m always welcomed and engaged in interesting conversation about different sports-​car related topics.

Mediocre service center, actually its really a monopoly. If you own a Ferrari it is really the one dealership in the area where you can go to and you definitely pay the price. They take forever to get to your car, they are very hard to get on the phone to talk too, and they always seem to have an attitude about everything.
I have not used them once, but multiple times with two Ferraris and a Maserati and its always been the same experience. I will say they DO get the job done, but they sure do not make it easy on you.
The best example is when I go in to get an oil change, I call over a week ahead of time, schedule a time, and they say it will be 2hrs for an oil change. They always ask if I am dropping it off or waiting, I always say waiting for it (two hours in a dealership with Ferraris doesn’t sound bad right?) WRONG! I drop off the car at 9am, sit down and have a coffee, 10am I still see my car outside not moved. Around 10:30 they pull it in, 11am the car is now on a lift but not touched. Now it is 11:45 and the service team is going on lunch… Okay so now it is 1pm and they are slowly getting back from lunch, about 1:30 I look through the windows at the service center and all the tech’s seem to just be socializing. Finally 3pm my car is done.
At the end of the day (or multiple) your car is fixed, and its the only place to get your Ferrari or Maserati serviced by a certified Ferrari shop, so it is what it is I guess…

I have only been using Continental to service my car for a short period but I must say that their staff is very professional and courteous. They are always happy to explain everything in detail so that I am fully educated on any problems and what work is being performed.